I've been using Aspire for a number of years to help rent my flat in Fulham and they are very professional agents and have a super team of people. Many thanks to Jack Card for all his efforts over the last month in ensuring a smooth transition to our next tenancy.

The Worst Experience When Moving From Abroad. At the start of the lease, the house had not been cleaned. The sanitary facilities and bathroom were in an unsanitary condition. Appliances in terrible condition and some do not work. The sink drains were completely blocked by clumps of hair and other things. How can we present such a low-end service to tenants. This is disrespect. Agency to flee!

I'm writing to share my complain as a tenant about my experiences with Aspire Real Estate Fulham South Office. A while ago, the landlord decided to sell the flat through Aspire Real Estate Agency. Recently, I had an unsettling encounter with their real estate agent, Eliza Nenadich, who is registered with the Fulham South Office. Last week, when I was at home Ms. Nenadich attempted to enter my rented flat without asking for my permission. She said she thought I wasn't home, but I've never agreed to such access when I'm away- I have written evidence as whatsapp messages and emails. She also tried to make a video of the flat without telling me in advance. This has left me puzzled and frustrated. Moreover, after I sent a complaint email to their info email address one of their director, Tom Ward defended her rather than saying apology! I must express my profound disappointment with the handling of this matter, and I feel compelled to caution others against engaging with Aspire Real Estate Fulham South Office. Such unprofessionalism not only undermines the trust between tenants and the agency but also raises serious concerns about the agency's commitment to ensuring a secure and respectful environment for its clients. Because of all these reasons, just do not work with them if you do not want to experience such matters. Since there isn't any answer option to your message, I am replying to you here. It is disappointing that you continue to defend your colleague, especially considering she attempted to enter my flat without my consent using a key. This incident created a situation that felt like a break-in, understandably causing alarm. I want to underscore that I have never behaved aggressively or raised my voice. I did not anticipate someone trying to access my home without prior notice. Your lack of professionalism in considering tenants' privacy and their legal rights is concerning.

Avoid like the plague. This HAS to be the worst letting agency I have dealt with in my nearly 8 years in London. Very pushy for you to sign a contract and pay moneys in, but once that is done you will be chasing them down to do the very bare minimum. Their "property management" is even worse than their letting team, if that can be possible. Our house was given to us in a filthy state and they insisted it had been professionally cleaned (until the inventory report came back to shut their mouths) There were issues in the property that only surfaced once the previous tenants left and it took them nearly 3 weeks to send contractors and there are still works pending (some which are in the contract and were a requirement for us to move in). We haven't been able to fully settle in because of this, and we have a dog an and infant. Nearly a month in and we STILL have the "Let and Managed" sign outside of our property. Terrible experience, you have been warned! UPDATE: got a reply 7mins after posting this; sent them an email as they requested asking them to call me to discuss all of the issues. 19hrs later and I am still waiting. The "helpful" response is just a sham! UPDATE 2: it's been nearly 4 months since we moved in and we still have pending issues - I had a person from Aspire contact me about this review and asked me to put it down without actually trying to help. Sadly, our Property Manager is a disgrace and expects us to manage the property for her. One person I do want to save from all of this is the ROCK STAR of Natara Griffiths. She is an absolute angel and the only reason I haven't thrown myself to the Thames after our experience in this house and with Aspire. She has taken it upon herself to make right all the wrongs we've had and to listen to our concerns and issues. If you are in a competing agency, please snatch this GEM because she will do wonders. And for anyone at Aspire reading this, give the woman a raise because she's the only saving grace you have. I won't name and shame the other people involved, but it's been unfortunate to cross paths with any of them.

Really disappointed with whole experience with Aspire. 1. Near impossible to actually get someone to answer your calls or respond to property viewing requests. 2. They tell you one viewing time and then you arrive on time and they told you that it’s actually half an hour later (even though you confirm 2 hours before viewing) and apparently I’m meant to be viewing another house at 5:30pm that I didn’t even request to view. 3. You asked Mac to put you in touch with the property valuation team and still have not heard a word. Pretty disappointing and honestly just slack. You clearly don’t want the business.

Sadly I could not recommend Aspire, started out good but after 5 months, a change in sales manager and lots of stress (I attribute a lot of that stress to the poorly managed sales process). Key points where -Advertised/communicated property incorrectly to buyer (which cost me time and money) -Unkept dates for memo of sale (should have been sorted by December 2022, ended up being end of April 2023 -Constant chasing by inexperienced staff on behalf of buyer -Buyer not properly vetted at start (as per own T&C's) -no communication once deal completed, 8k for doing very little....... a simple thank you would be nice ;)