One of my friend had a miserable experiance. His apartment was very cold due to single glass windows. When he approached agency to fix that, instead of fixing his problem they started arguing that they have shown that earlier and not going to fix it. He had to leave flat in 10-15 days due to cold and they didn't return a penny to him. Advise to new talents :- Please check small thing before you pay a single penny. Advice to Agency :- You could have fixed/assured to fix the issues.NegativeQuality, Professionalism, Value

We’re really sorry that you’ve felt the need to leave a bad review. Please reach out to us directly at westend.enquiries@martinco.com with more information so we can try and make this right.

Don't even deserve a single star review.Totally unprofessional and unsupportive staff. Had a worst experience with this agency as a Tenant during Covid situation. Inspite of reporting big serious issues in the flat (windows leakage, Boiler breakdown, etc) which was causing serious health issues the agency didn't respond at all and totally neglected it. Instead the agency blamed us for everything when we went in the office to discuss the matter after not replying to our emails. Avoid this agency and look out for professional ones in the market and those who really care for you.

Forever had issues. Never had a response from the office. They're quick to take your cash though. I left a flat three months ago and still haven't received my deposit back. Nightmare. Don't bother using them

One of my friend had a miserable experiance. His apartment was very cold due to single glass windows. When he approached agency to fix that, instead of fixing his problem they started arguing that they have shown that earlier and not going to fix it. He had to leave flat in 10-15 days due to cold and they didn't return a penny to him. Advise to new talents :- Please check small thing before you pay a single penny. Advice to Agency :- You could have fixed/assured to fix the issues.

Honestly the worst agency I ever had to deal with. Staff were unbelievably incompetent, as well as lazy and dismissive. I was renting flat a couple of years ago, just round the corner from them, we had bed bugs and severe damp and mould. The agency was informed straight away, and merely told us that we were lying. When, after at least one month, finally managed to get one of the agents to come and inspect the flat, we were again told that there were no bed bugs (despite proof of numerous bites), and that the complaint regarding the damp and mould could not be dealt with, as this was a structural issue, and that there was absolutely no way of being able to fix the problem. After thankfully leaving the property, there were false complaints from agents about how the flat was kept, and accusations of smoking in the flat, despite no proof at all. It took a while for us to argue our case with Safety Deposit Scotland, as they were asking for all of our deposit. In the end, they only received £50 of our £1000 deposit. I would avoid this organisation at all costs. Go for a more professionally ran agency, I'm sure there are plenty that are above this monstrosity.NegativeResponsiveness, Quality, Professionalism

Honestly the worst agency I ever had to deal with. Staff were unbelievably incompetent, as well as lazy and dismissive. I was renting flat a couple of years ago, just round the corner from them, we had bed bugs and severe damp and mould. The agency was informed straight away, and merely told us that we were lying. When, after at least one month, finally managed to get one of the agents to come and inspect the flat, we were again told that there were no bed bugs (despite proof of numerous bites), and that the complaint regarding the damp and mould could not be dealt with, as this was a structural issue, and that there was absolutely no way of being able to fix the problem. After thankfully leaving the property, there were false complaints from agents about how the flat was kept, and accusations of smoking in the flat, despite no proof at all. It took a while for us to argue our case with Safety Deposit Scotland, as they were asking for all of our deposit. In the end, they only received £50 of our £1000 deposit. I would avoid this organisation at all costs. Go for a more professionally ran agency, I'm sure there are plenty that are above this monstrosity.

Tried contacting multiple times via a number of different channels and yet to hear back. Very frustrating.

Hi Paula, Unfortunately we do not have any record of you being a tenant or a client with Martin and Co, West End. Please contact our office and we will try and assist you in re-directing your review. Kind regards, Martin and Co, West End.