Poor customer service and unprofessional management. Letting agent decided to report to potential new landlord that he had seen my partner smoking while walking on the pavement opposite the office. I do not smoke or let anyone smoke in my flat, as per the tenancy agreement. What people get up to out with your managed properties is of no business of Martin and Co.

Poorly organised. They signed me up to wrong address on gas account. They sent us a contract with the wrong rental amount in it. They told us only one tenant needed a reference, then changed their mind. They tried to rush us to agree to renewing a tenancy 2 months before our notice period. They sent a letter informing us the rent was increasing, but rental amount was same as before! I'd avoid like the plague. Edit: Martin & Co I attach some excepts from your emails to me, seeing as you cannot evidence of my claims: On 20th Oct 2017, Kasia Zasada wrote to me: "We will ask for the balance due - £920 for the rent and £1600 for the rest of the deposit - £2520 in total." Our rent and deposit were actually £950 and £1800 respectively. We had to email to get Martin & Co to get the correct amount on the contract. Your letter dated 17th March stated a rent increase: "to reflect recent changes in the property sector I now write to you to highlight that the rental for this particular property shall be increased to £950 PCM at renewal stage." The rent was already £950PCM, so the letter was incorrect.

Poorly organised. They signed me up to wrong address on gas account. They sent us a contract with the wrong rental amount in it. They told us only one tenant needed a reference, then changed their mind. They tried to rush us to agree to renewing a tenancy 2 months before our notice period. They sent a letter informing us the rent was increasing, but rental amount was same as before! I'd avoid like the plague. Edit: Martin & Co I attach some excepts from your emails to me, seeing as you cannot evidence of my claims: On 20th Oct 2017, Kasia Zasada wrote to me: "We will ask for the balance due - £920 for the rent and £1600 for the rest of the deposit - £2520 in total." Our rent and deposit were actually £950 and £1800 respectively. We had to email to get Martin & Co to get the correct amount on the contract. Your letter dated 17th March stated a rent increase: "to reflect recent changes in the property sector I now write to you to highlight that the rental for this particular property shall be increased to £950 PCM at renewal stage." The rent was already £950PCM, so the letter was incorrect.

Poor customer service and unprofessional management. Letting agent decided to report to potential new landlord that he had seen my partner smoking while walking on the pavement opposite the office. I do not smoke or let anyone smoke in my flat, as per the tenancy agreement. What people get up to out with your managed properties is of no business of Martin and Co.

Infact martin n co don't have a friendly staff in west end branch my father put a house for sale in kelvindale Dorchester avenue the female staff was put on the premises to look after that property she was rude not a pleasant person she kept on saying to my father this is not right this is not right etc change this change that so one day my father had to pay fortune on a boiler the boiler was working in good order without his permission she end up putting a new boiler in without his permission eventually the house was sold please don't go with martin n co

Rip off merchants. Attempt to lie to steal as much as your deposit as possible. Posting as a matter of public interest as this company are complete scam artists who do not value their tenants and will do anything but assist with any …

WORST Agency ever!!! Do not rent from them! They are a bunch of scammers! They stole money from our deposit and we had to go through disputing it and we only got very little back. And what was their excuse? That the landlord paid a lot of maintenance for us!!! As if its not their job to do that!! Even the contract says so! We got charged for light bulbs that weren't working so they will put new ones in. Guess what! They didn't even change them! We know that because we asked the new tenant that moved in after us! It was a very stressful period. They couldn't give a damn to be honest. They seemed used to it. Also, we had a lot of problems with the flat because most of the stuff in there were old and it was like begging them to come and sort it. One time a guy came in to fix our shower and he left all the tiles he took out from it in our living room, and left the place extremely dirty and messy. On top of that we had to clean it all! When we first got inside the flat, we had to clean it all because it was dirty and there were blood stains on the wall!! We left the place cleaner than it was but they charged us for cleaning in the end!

Rip off merchants. Attempt to lie to steal as much as your deposit as possible. Posting as a matter of public interest as this company are complete scam artists who do not value their tenants and will do anything but assist with any problems you may have during your tenancy. We documented our living conditions and luckily we managed to secure a full refund from SDS on our deposit after 6 months of contesting Martin and Co (who funnily enough could provide ZERO evidence of what they were claiming). AVOID!!!!!

Infact martin n co don't have a friendly staff in west end branch my father put a house for sale in kelvindale Dorchester avenue the female staff was put on the premises to look after that property she was rude not a pleasant person she kept on saying to my father this is not right this is not right etc change this change that so one day my father had to pay fortune on a boiler the boiler was working in good order without his permission she end up putting a new boiler in without his permission eventually the house was sold please don't go with martin n co

Don't use this company to rent a house or let them manage a property for you, I rented a property from them and had nothing but trouble , they get cowboys out to carry out any issues in the property (which my landlady then had to rectify so costing her double) my landlady was that sick of them she was seeking legal advice to try and end her contract with them. They put your rent up every year, I've never came across this before. When we left the property they failed to turn up at the agreed time as the manager was late coming into work with the company car, when they did do the checks (we had gone by this time) they tried to say the property was dirty which is absolute rubbish, i left the house in a far better condition than it was when I entered it. My landlady told Martin and co she was happy with the property and for me to have my full deposit back. I have no idea how they are still trading. One last note you may need them to do something for you but you won't hear from them but when I was instructed by my landlady not to sign a new lease renewal as she wanted rid of them I was then hounded by Martin and co. I would just like to add Martin and co is a franchise and not all branches are like this, I've used another Martin and co prior to using this branch and the others were fantastic.