Thank you Shona and we are pleased that you have been happy with our service.

Dear L Thank you for your review, all feed back is valued please can you give us further information where you felt our service could have been improved at worcester@martinco.com

Dear L Thank you for your review, all feed back is valued please can you give us further information where you felt our service could have been improved at worcester@martinco.com

Mr Evans, in response to your review, this is in regards to the new Electrical safety regulations, that came in to force this July. Having taken your instruction to go ahead and arrange for an electrician to do the EICR check, our contract found a fault that needed to be repaired before he could sign off the report. We sent you the quote for the works and you advised us that you wanted your own contractor to do the remedial work, as ours was more expensive, and then have our contractor just sign off the report. Having checked with our contractor we explained that if your own contractor did the remedial work, our contractor would have to go back and check the works done, to then be able to sign this off. They cannot sign off someone else’s work without checking it first. We advised you this would lead to a further charge and really not cost effective for you in light of the cost of the remedial work needed. Despite chasing you on this issue you have not responded and we are now concerned for you and your tenant that you do not hold a valid EICR and therefore in breach of current regulations. We will continue to chase you for the EICR. If your contractor has completed one we do need a copy.

Mr Evans, in response to your review, this is in regards to the new Electrical safety regulations, that came in to force this July. Having taken your instruction to go ahead and arrange for an electrician to do the EICR check, our contract found a fault that needed to be repaired before he could sign off the report. We sent you the quote for the works and you advised us that you wanted your own contractor to do the remedial work, as ours was more expensive, and then have our contractor just sign off the report. Having checked with our contractor we explained that if your own contractor did the remedial work, our contractor would have to go back and check the works done, to then be able to sign this off. They cannot sign off someone else’s work without checking it first. We advised you this would lead to a further charge and really not cost effective for you in light of the cost of the remedial work needed. Despite chasing you on this issue you have not responded and we are now concerned for you and your tenant that you do not hold a valid EICR and therefore in breach of current regulations. We will continue to chase you for the EICR. If your contractor has completed one we do need a copy.

Mr Evans, in response to your review, this is in regards to the new Electrical safety regulations, that came in to force this July. Having taken your instruction to go ahead and arrange for an electrician to do the EICR check, our contract found a fault that needed to be repaired before he could sign off the report. We sent you the quote for the works and you advised us that you wanted your own contractor to do the remedial work, as ours was more expensive, and then have our contractor just sign off the report. Having checked with our contractor we explained that if your own contractor did the remedial work, our contractor would have to go back and check the works done, to then be able to sign this off. They cannot sign off someone else’s work without checking it first. We advised you this would lead to a further charge and really not cost effective for you in light of the cost of the remedial work needed. Despite chasing you on this issue you have not responded and we are now concerned for you and your tenant that you do not hold a valid EICR and therefore in breach of current regulations. We will continue to chase you for the EICR. If your contractor has completed one we do need a copy.

Dear Mr Mow, looking across our records I cannot find any details for you. If you would like to contact the office on 01452 528333 I am more than happy to look into this for you. Thank you. Martin & Co.

We are sorry to hear that you felt you had a bad experience with us at Martin & Co. In response to your review we would like to confirm the following took place: Our agent called you to get more information regarding your enquiry of the property. He asked when your partner would be in the UK and if your partner had a Visa so that we may complete Right to Rent checks which is necessary for any applications we take when applicants are moving to this country. This question upset you at the time and, as my colleague was trying to explain the process to you, the phone call was ended. You then returned the call where you spoke to another colleague who you said was nice and respectful to you. She explained again that we need to do Right to Rent checks and explained what this would entail. You seemed to understand this explanation at the time and were happy with her response. As mentioned above it is necessary we carry out these checks before setting up a viewing to ensure we are able to reference you as well as ensuring the property is suitable for you too. Without this information we do not arrange the viewing so that no one’s time is wasted, including yours. We hope after reading this you can understand the process a little better and we would be more than happy to help you find a property in the future as we do for many other people who have or are in similar positions to you.