Martin & Co Gloucester asked me to do a review, I had declined for a while as I was not very happy with them. I paid in total to lease a tiny flat in Manley Gardens , a non smoking block of flats, £ 4,400 for 6 months, the first month we were there we had no bath or shower that could be used, also no cooker, oven to cook Christmas dinner, were told we could use 1 ring at a time as it was plugged into a 13 amp plug and kept blowing the fuses. Just after we moved in we opened the door one morning , the whole inside area stunk of cannabis, I reported this to letting agent and heard no more about it, one of the smokers drives a school mini bus for disabled kids, depending on the state he's in sometimes the bus is parked just 18" from front door so we cannot get in, other times about 8 feet. We complained about this as it is supposed to be a no parking zone for emergency vehicles. A few weeks ago we had a section 21 non fault eviction notice , we are being kicked out for no reason , apart from legitimate concerns. Landlord and letting agents would rather have junkies in the property than old age pensioners . We paid a fortune for 6 months in the property. Beware they think nothing of the tenant, just want your money.

Property not appropriately cleaned and refurnished for when the tenancy starts, mouldy and broken blinds, broken extractor fan and shower hose base loose in ensuite, boiler constantly breaking down due to it being so old and not properly maintained, radiator not fixed appropriately to the wall in hallway. Shower hose, radiator, extractor fan and boiler issues eventually fixed after repeatedly phoning the office and leaving emails with the property management team. vinyl flooring poorly laid in bathroom and ensuite (Apparent Landlords response 'If it's not water damage then it won't need refitting') Main bedroom carpet smelly and not cleaned (replaced at my own cost of £215). Painted property areas throughout apart from second bedroom walls and lounge at my own expense, hallway skirting boards and most of the doors painted also. Hole in wall at the start of entrance hallway, polyfilla and painted over by myself. Serious mould problem in main bedroom, again at my own cost I cleaned the mould and repainted with specialist paint, all along back wall and inside the fitted wardrobes of the main and second bedroom. High humidity issue confirmed in flat by contractor so the landlord assigned someone from the property management team (Paula Heggarty) to buy a humidifier and again I ended up paying for one at the cost of £150. Ensuite shower door rails grimy and tile grout filthy, again at my own expense I brought a steam cleaner and cleaned the affected areas as best as I could. At one point I stupidly showed an interest in buying the property as it was currently on the market, cut a long story short my partner phoned up one day regarding an update and was informed by Adam Sambell that he never said to me that we could buy the property even though I spoke to him personally about it and sent over a mortgage in principle at his request. (Blunt I know but I have to be honest here) Another issue is simple communication failure, some of the staff members couldn't even pass on a cold let alone pass a message onto a person you are seeking when they're out of the office. The property management team either respond with 'i'll let the landlord know' or ignore you all together. Upon reaching one of the best moments of my life which was to finally buy my own home and make them aware of the termination notice I was told I would receive instructions in regards to vacating the property (None received) After paying the remaining rent and other bills I had to constantly chase my deposit which was deducted due to apparent dirty skirting boards, a grimy shower (which I previously attempted to clean) and spots of mould in the 2nd bedroom and painting costs! I managed to get most of it back but I had to constantly ask for updates and the worst thing about all of this is that another tenant will suffer like myself and my partner did for two and a half years. I hope this review along with all the others prompts an action of changes within the Gloucester branch as nobody deserves to go through what myself and my partner endured as hardworking tenants who kept and improved the place in some areas and last but not least always paid our rent.

Disgusting service. Unprofessional and not trained. DO NOT USE THIS LETTING AGENCY THEY WILL NOT LOOK AFTER YOUR PROPERTY

Dear Miss Hagen, thank you for taking the time to review our company. We would be interested in further comments from yourself to understand your rating as this is very important to our business. Please feel free to call the office on 01452 528333 if you wish to discuss further. Thank you. Martin & Co.

Property not appropriately cleaned and refurnished for when the tenancy starts, mouldy and broken blinds, broken extractor fan and shower hose base loose in ensuite, boiler constantly breaking down due to it being so old and not properly maintained, radiator not fixed appropriately to the wall in hallway. Shower hose, radiator, extractor fan and boiler issues eventually fixed after repeatedly phoning the office and leaving emails with the property management team. vinyl flooring poorly laid in bathroom and ensuite (Apparent Landlords response 'If it's not water damage then it won't need refitting') Main bedroom carpet smelly and not cleaned (replaced at my own cost of £215). Painted property areas throughout apart from second bedroom walls and lounge at my own expense, hallway skirting boards and most of the doors painted also. Hole in wall at the start of entrance hallway, polyfilla and painted over by myself. Serious mould problem in main bedroom, again at my own cost I cleaned the mould and repainted with specialist paint, all along back wall and inside the fitted wardrobes of the main and second bedroom. High humidity issue confirmed in flat by contractor so the landlord assigned someone from the property management team (Paula Heggarty) to buy a humidifier and again I ended up paying for one at the cost of £150. Ensuite shower door rails grimy and tile grout filthy, again at my own expense I brought a steam cleaner and cleaned the affected areas as best as I could. At one point I stupidly showed an interest in buying the property as it was currently on the market, cut a long story short my partner phoned up one day regarding an update and was informed by Adam Sambell that he never said to me that we could buy the property even though I spoke to him personally about it and sent over a mortgage in principle at his request. (Blunt I know but I have to be honest here) Another issue is simple communication failure, some of the staff members couldn't even pass on a cold let alone pass a message onto a person you are seeking when they're out of the office. The property management team either respond with 'i'll let the landlord know' or ignore you all together. Upon reaching one of the best moments of my life which was to finally buy my own home and make them aware of the termination notice I was told I would receive instructions in regards to vacating the property (None received) After paying the remaining rent and other bills I had to constantly chase my deposit which was deducted due to apparent dirty skirting boards, a grimy shower (which I previously attempted to clean) and spots of mould in the 2nd bedroom and painting costs! I managed to get most of it back but I had to constantly ask for updates and the worst thing about all of this is that another tenant will suffer like myself and my partner did for two and a half years. I hope this review along with all the others prompts an action of changes within the Gloucester branch as nobody deserves to go through what myself and my partner endured as hardworking tenants who kept and improved the place in some areas and last but not least always paid our rent.

What bother us the most is that, these people don’t have the same answer every time we get back to them with an issue everyone tells us different lie, we doubt they get back to the landlord with any matter, we asked many times for the landlord details to contact him in person but they claim they can’t give us his details, and we can only deal with them, when the law clearly states we have the right to reach him Since we moved to the house all what we got is lies from those people, and trying to find anyway to charge you. Such a dirty business…