Guess I was too forward to provide the initial review without having a physical view of the property, relying only on a virtual viewing. A deceitful edited video sent by one of your Lettings Agent which failed to capture all the flaws in the flat. It's been almost 4weeks since I moved in and none of the repairs I observed and notified your team accordingly are yet to be carried out. Rather your maintenance team kept ignoring mails. I don't know who should be held responsible for the delay, if it's your team or the Landlord?

This branch is rotten. They break the law, and do not conductt themselves well

I am leaving this review in response to a bad experience with this company. THrough my contact with this agent I experienced them to be dodgy. If you read the reviews you'll see two things: 1) lots of 5 start reviews from people who have just joined Google (all have one review, and that one review is for this agent) - are they dodgy reviews? 2) Aggressive/arrogant/dismissive responses to any criticism or complaint.

I rent a property through Robinson Michael and Jackson Gravesend, and based on my experience, I couldn't urge you more strongly to avoid renting through them. They are the friendliest people in the world during the sales process, taking your cash (funny that), but if you have a problem once you've moved in, it's a different story. Look at the photos attached, this is the condition of a rental property Robinson Michael and Jackson have no problem renting out. Of course, it wasn't in the listing photos. I was told at the viewing by someone called Hannah, that the landlord planned to repair the poor condition to the back door and lean-to, and of course, it never happened. When chasing up the repairs, I was then told this person no longer worked there. The oven was broken when we moved in, the boiler broke shortly after, and with each complaint, it was a nightmare to deal with the property management agency to get these issues resolved. It took months to get the oven replaced. The back door and lean-to of the property is unsafe and falling apart, and 8 months on it hasn't been repaired. I have had to chase property management about this issue more times than I can even remember, and every time it was basically "it's with the landlord". The landlord then refused to do any repairs, leaving me no choice but to report it to the council. The council are now forcing him to do the repairs. Our landlord is shady at best, and it brings the question of why Robinson Michael and Jackson are happy to do business with him. Property management would 'do their part' by 'requesting quotes', which the landlord then declines. One of their contractors showed up to the property unannounced and then shouted at me because I didn't allow the unarranged visit. The oven and boiler were repaired but not without painful pressing on the agency and landlord to resolve. There was one time where a lady on the phone at RMJ was helping me get in touch with property management for repairs, but they were on training, so she called a contractor herself for me, then for the privilege, wanted me to fill out a review for her... (for doing her job), as though she was doing me a favour. It's a joke. The property management has made numerous mistakes, and for a period would send me communications about property maintenance that was for another property. Their property management is awful. But hey, of course, it's all my fault! How dare I suggest the agency is to blame! The fact that I have had to live with this broken back door for 8 months is frankly disgusting and inexcusable. We can't even get contents insurance because of it. Everything I have written is 100% honest. Dealing with Robinson Michael and Jackson has caused me nothing but stress, upset and lost time. Please don't make the same mistake I did. Avoid renting from Robinson Michael and Jackson.

I was dissatisfied with the service received. Despite enquiring on a property as one of the first, and despite being promised an invitation to a viewing, it wasn’t until I chased it to find out viewings were already happening. Having expressed interest in a couple other properties, and after a few unanswered voicemails, we decided it was not worthwhile chasing an agency that does not keep to its word. Thankfully we’ve now found our ideal home with an attentive and professional agency!

Lily comes to your house and promises the world and then doesn't deliver. There are some staff here who are good at what they do but through the whole process due diligence wasn't followed, often we the paying customer had to chase up forms and contracts required as they did not. They need to keep being chased as after the sold sign goes up that is not the end of the sale and do not communicate with their other branches! If I could have paid them what they were worth rather than the amount required it would have been half what was paid, as value did not match service received

Was going to give no star at all.....awfully awful place to contact for anything rental.

Remortgage - after 3 weeks of going back and forth no rate was secured delay after delay, was passed onto another branch who was also not able to secure a rate. Spoke to different broker who was able to secure a higher but was able to secure a rate within half hour. Would not recommend.

We had a good start when we moved in. Then we had two issues with the property and they haven't been addressed yet. No response to our emails. And this has been the case for more than a month.