Probably the worst experience dealing with any organisation in my entire life. Absolutely no follow up, no replies to emails, phone calls or texts!! It's actually hard to believe!!!

Miles & Barr contacted me about advertising a rental property. They got me a tenant in April (5+ months ago). A tenancy agreement was sent out to the wrong person not linked to my property. Called the office, finally someone got back to me and eventually a new tenancy was send out but with wrong information on it. Called the office numerous times to be told would get a call back. No call, no tenancy. Called and spoke to Simon head of letting. He assured me the correct tenancy would be completed 3 + weeks ago. Still no tenancy agreement. How many more calls will it take to get a tenancy agreement for a service I paid over £300 for? Maybe money should be focused on staff training / customer service rather than advertising? 5 + months later still no tenancy agreement!! Shocking service for the second time I have dealt with them.

Phoned the lettings office 4 times and registered my details. Called to view a property and they had none of my details logged on their system!! Useless

The most useless estate agents going !!! No communication, don’t reply to emails or left messages. Management a joke !!!! Turn up at property’s with the wrong keys, and late !!!! Put an offer in on a property, was told the sellers are on holiday. Was told by the manager James he would deal with our offer and get back to us ASAP, neat time we looked propert had SOLD !!! No letter, no phone call NOTHING !!! We had no chance to discuss options, up our offer. After weeks and I mean weeks of calling asking for James the manager, I was told he HAD sent a letter and left a voicemail telling me our offer was rejected. HES A LIAR Don’t waste you’re money paying these fools !!

What a unprofessional call this morning. Firstly Melissa tells me "my lengthy message" in a disgruntled and snappy manner. Then she accused me of "calling her a liar" whilst I was just updating my complaint about neighbours that Miles & Barr manage with an incident that occurred last night. Even a bit of empathy for people that are stressed by neighbours that THEY manage would be sensitive and kind instead of a rash, accusatory and rude call. I had to put the phone down, you support landlords I really cannot understand why any Landlord would use you. You don't even know how to be civil and kind which are basic human emotions....I will make a formal complaint. Please see the reviews below with one star before you start to use their services.

Miles and Barr have been utterly useless from day one. If you have a barge pole I suggest you use it to keep away from them. (I didn't want to give a star at all but unfortunately there was no other option) No one ever answers the phone, if they do you are fobbed off and passed on elsewhere or told someone will get back to you and they don't. Money grabbing, lie about work that is carried out and as for Harvey Property Maintenance (I believe they are affiliated with Miles and Barr) the workmanship was of an extremely poor standard, it took 3 times as long as it should have done and almost 2 months before any work was even carried out. I am not the only person that has had this amount of trouble, and I know for certain that I won't be the last.

Absolutely disgusting the way I have been treated. ... And still waiting. my buyer has been more in contact than me. !!!! We should have moved last Friday. !!!. ...

Beyond awful. Unethical, ruthless, dishonest; I am in the process of making an official complaint to the Property Ombudsman for illegal practice and breaching the Code of Conduct for estate agents If the property you are interested in is available through any another agent, go there. .