Madison is great
I was satisfied with level of customer service rendered when Miss Madison attended to us at a viewing session. Just keep it up and keep helping people get their desired homes.
We found that the staff at CJ Hole are very professional, it was unfortunate that in the current market we withdrew our need to sell our house, will look at it again when the market improves
Purchased a house
It had very little in the way of let's, but that could be the time of year.
The worst estate agent I have ever dealt with. At the beginning of my property purchase process, they relentlessly pressured me for updates—asking if I had received the searches, if the mortgage offer was in, and constantly following up on these matters. As requested by them, I worked diligently to ensure the mortgage offer and searches were completed promptly. However, once these were done, their behavior changed completely. They informed me that the landlord had issued an eviction notice to the tenant, but they repeatedly misled me with false deadlines. Eventually, they admitted that the landlord was only just beginning the proper eviction process. Their lack of professionalism was astounding. They were extremely attentive at the start when they wanted my updates, but after I fulfilled their requests, they became unresponsive. I had to physically visit their office numerous times to get updates, only to be told they would speak to the vendor and get back to me. Their communication was disorganized, and they failed to provide clear or timely information. If they were uncertain about the tenant leaving, they should have consulted the vendor, obtained a clear picture, and informed me honestly. Instead, after wasting my time, they suggested I look for another property—by which time it was too late to find something suitable. Because of this agent and the vendor's poor handling, I had to re-submit my mortgage application, pay for a new application, and may also have to pay for another lender’s valuation. This is utterly unacceptable. The estate agent clearly had no control or understanding of the situation with the vendor and provided no proper updates. On the other hand, as a buyer, I was pressured incessantly—unnecessary calls to my solicitor and mortgage broker, creating stress and urgency on my end—while they failed to manage the vendor’s responsibilities effectively. If you're considering purchasing a property through this agent, I strongly advise you to only pursue empty properties. Once your offer is accepted, they lose all interest in supporting you. Terrible experience—unprofessional, disorganized, and completely lacking in accountability.
Rude, not understading and unhelpful. Highly unrecommended. Also breached data compliance so had to report to information commissioners office. AVOID at all costs
Unknown
8 Regent Street, Kingswood, BS15 8JS, UK, BS15
The team here at CJ Hole Kingswood has extensive experience across all areas of property sales and lettings, and is proud to serve the local communities of Kingswood and surrounding areas of Hanham, Longwell Green, Warmley, and Oldland Common. Franchise owner is Bristolian Chris Hill, who runs a total of six offices in the area and is a Member of the National Association of Estate Agents (MNAEA), and the Association of Residential Lettings Agents (ARLA). Along with the team at CJ Hole Kingswood, Chris has exceptional on-the-ground knowledge of the local area and is able to match every one of his valued customers with their ideal property - each and every time. Passionate about customer care, we support you every step of the way throughout the whole sales and lettings process, ensuring that you always benefit from the very highest standards of service. If you're looking to rent, buy, or sell in the local area, or would like to learn more about our dedicated property management service, please do get in touch.
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