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JDG Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
Reply from agent

Hi Gill, thanks for the good review. I'll have to get the team working now on how to make it 5 star! Thanks again, Michelle x

4.00 /5
Reply from agent

Thanks Peter! I hope you managed to find the right home for your granddaughter!

4.00 /5

Friendly staff with a deep knowledge of the local area.

Reply from agent

Thanks Darren - I believe it was our darren that showed you around. He's been an estate agent since 2000 and with us for 12 years. Being a true local always helps in our industry!

3.00 /5

Inconsistent service. Very eager to secure deposits however the ongoing relations decline after this. Continued issues contacting them for maintenance issues, and they let a gas safety certificate go 4 months overdue despite several reminders.

Reply from agent

Hi Caitlin. I just wanted to reply to aplogise. John and I are both aware of the issues and have already set new processes in place to ensure this does not happen again. Our rental department has been short staffed (I know this not an excuse) and they have had lots of added pressures including a higher than normal level of calls, delays from lockdown and a shortage of contractors. Plans have been put in place and two new team members are currently being trained. I sincerley apologise is this not our normal standards of service at all. Best wishes, Michelle x

3.00 /5
Reply from agent

Hi Charlotte - thanks for the review. Can I ask why just the 3 stars? And which department did you have an experience with? I can see from your profile that you have reviewed lots of establishments in Lancaster yesterday. We take our reviews very seriously and use them in our staff training so I would love to know more. I can't find you registered as a client or someone who has viewed with us. Could you contact me on 01524 843322 to discuss or email me at michelle@jdg.co.uk

3.00 /5

Good estate agents

Reply from agent

Thanks Lorain, much appreciated!

2.00 /5
Reply from agent

Hi John- I've tried to look for you on our database but I can't seem to find you at all. Would you mind emailing me at michelle@jdg.co.uk as I am unaware of an unhappy clients and would like to know about this review. If I can help, please let me know. Thanks Michelle

2.00 /5
Reply from agent

Hi Yousef - Is this review intended for our company? I have no refernce of you in the name above on our systems or in our enquiries. I know a couple of people haven't been happy that their application for rental properties has been unsuccessful but that is down to the sheer number of people applying. Could you let me know more infomation so I can look into this. Without having any knowledge of you, I can't call you to discuss. Many thanks, Michelle

Contact details
Sales Phone:

01524 843322

Opening hours

Unknown

Address

66 Market Street, Lancaster, LA1 1HP, LA1

About

If you are reading this, the chances are you are thinking of moving or you have a property to let or sell. My name is John Gallagher and I'm the MD of your local property specialists in Lancaster and Morecambe. You might already know us. After all, we have been selling and letting houses locally for over 30 years. Our team live local. Their children go to the local schools. They shop in the local stores and walk their dogs along the promenade and in the parks. Just like you probably do. They also know the local area, inside out! As the founder and hands on owner, I'm extremely proud of the team we have here at JDG. They hold the same belief that I do, that people come first. We focus on you, the customer. We believe that when you get the customer service right, the sales will naturally follow. Of course there is much more to it than that, as you'll soon discover. Ask us anything you want. You might be a first time buyer looking to get onto the property ladder, you might be an investor wanting some sound investment advice or a safe pair of hands to manage your property portfolio. You might simply need some help in how to achieve the best price for your home. At JDG we are to here help. You have my word

Our team

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