We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

JDG Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

These guys have an abysmal policy that you must view the property before you can purchase. Great if you live in the area, not so great if you don’t and have to spend hundreds of pounds travelling to view every property. There’s also a good chance they will sell the property before you get chance to see it after you have made travel arrangements, in my case causing the loss of several hundreds of pounds in bookings to travel and in accommodation. This is after I made a cash offer on one of their properties which they refused to accept. Effectively they have banned me from being able to buy a house in my hometown because I had the temerity to move away for a few years. I know all the houses and areas in Lancaster, I’d like to buy one for cash, all it needs to do is pass a survey, the rest is cosmetic, what’s your problem? Mmmm... apparently you legally obliged to put an offer from prospective buyers, I will be following this up....

Reply from agent

Dear Paul. I'm sorry you feel this way. The owner of the property is aware that you wished to offer without seeing the property. Her preference however was to proceed with a buyer who had viewed and seen the condition of the home first hand hence her decision. There was lots of viewings booked for this home and our client was keen to secure a buyer sooner rather than later. Ultimately we will always follow a sellers wishes. We will have lots of other homes coming up for sale and if you would prefer to book a virtual viewing, please just let the team know.

1.00 /5

Poor communication, no response to messages.NegativeResponsiveness

Reply from agent

Hello CW - Can I help? All of our email and telephone messages are up to date. Could you let me have your full name so I know who to call as going by just initials I have no idea! You can email me at michelle@jdg.co.uk

1.00 /5

They make a private auction... And if you’re happy to give them more then sellers price you will buy on time . No communication with the People Change the date of view wait for more people or for there people to take the house .

Reply from agent

Hello Virginiya. I understand you are upset but when we have numerous offers on a property we have to ask for best and final offers. We had lots of viewings on the house you were interested in and our policy is not to let everybody know what everyone else has offered. We always ask for best and final offers (Each party was asked for this ) and we have to look at each person offer and also financial situation - eg cash, deposit size etc... If we get another similar property for sale we will let all parties who missed out know. Ps. We will still ask for proof of funds so we still recommend that you have your proof ready.

1.00 /5

Beware of booking a viewing as they might call you the same morning and let you know it's cancelled!

Reply from agent

Hi Miss Salazar - I have asked my colleague to call to explain the reasons - sadly the tenant won’t allow us access whilst he is not there. We would like to re-arrange it with you. I know it is inconvenient for all of us. Claire will give you a call ~ Michelle

1.00 /5

Do not trust these guys, accepted offer to buy a property in writing and then 30 mins later rejected by playing buyers off one another. AVOID

Reply from agent

I'm sorry Job you didn't get the house. I know my husband John has discussed this at length with you. I think it is only right that I comment here seeing as you have brought it to public attention. As you are aware the property had several offers on it. The owners said they would go with your offer but less than 1 hour later a substantially higher offer came in. By UK law we have to put it forward. Thankfully you had occurred no costs at this stage. You didn't want to increase your offer to match it. We have to go with our clients instructions. Just for anyone reading this we are talking £1000's not £100's. I'm sorry you feel this way but in this instance it was out of our control. Best wishes. Michelle

1.00 /5

Terrible - was with them for 3 months and had the worst service. Constantly chasing them for things and had very few viewings. Changed to Farrell Heyworth and sold the house within a week!!

Reply from agent

Hi Donna. I'm really sorry things didn't work out and sometimes the feedback was a little delayed. I'm genuinely glad you got it sold quickly. It's strange swapping agents - it can revive things as we have found when other clients have swapped to us and sold exceptionally quickly. The team did take your feedback on board as we can learn from feedback both good and bad. We have changed our processes due to this, which are now working far better and recruited to fill the gap in the team. All the best to you and Graham for the future x

1.00 /5

Non professionalism goes first and then unorganised.It was just a waste of time!!!

Reply from agent

Hi Laurentiu Would you like to contact me please? You booked a viewing for a property yet failed to show despite our office calling to confirm with you and also trying to see if you were coming. We were there waiting for you. If you would still like to see the property, please let me know and we will happily re-book

1.00 /5

Rude unprofessional manner

Reply from agent

Hi Scott How have we upset you? I've checked our database to try and find you so I can call you to discuss however I can't see you registered as a client nor someone who is looking at properties with our company. Could you please let me know if this is a rentals or sales issue? We take all reviews and complaints very seriously at JDG. I've asked all the team if they are aware of any issue however we are all at a loss. Please email me at michelle@jdg.co.uk with your issue so I can try to resolve please

1.00 /5
Reply from agent

Hi Sarah How can I help you? I'd like to understand and know more about your low review. I'm unaware of any complaints at our agency and having done a search for you in our database, I can't see you as a client or even registered applicant to make contact with you. Please let me know what has happened to warrant such a low review. You can email me at michelle@jdg.co.uk. Many thanks Michelle

Contact details
Sales Phone:

01524 843322

Opening hours

Unknown

Address

66 Market Street, Lancaster, LA1 1HP, LA1

About

If you are reading this, the chances are you are thinking of moving or you have a property to let or sell. My name is John Gallagher and I'm the MD of your local property specialists in Lancaster and Morecambe. You might already know us. After all, we have been selling and letting houses locally for over 30 years. Our team live local. Their children go to the local schools. They shop in the local stores and walk their dogs along the promenade and in the parks. Just like you probably do. They also know the local area, inside out! As the founder and hands on owner, I'm extremely proud of the team we have here at JDG. They hold the same belief that I do, that people come first. We focus on you, the customer. We believe that when you get the customer service right, the sales will naturally follow. Of course there is much more to it than that, as you'll soon discover. Ask us anything you want. You might be a first time buyer looking to get onto the property ladder, you might be an investor wanting some sound investment advice or a safe pair of hands to manage your property portfolio. You might simply need some help in how to achieve the best price for your home. At JDG we are to here help. You have my word

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available