Rip

Would have given less than one star. Avoid this company - they make unjustified deductions from your deposit at the end of a tenancy. Take pics of everything before you move in and when you move out. They will try and rip you off.

This company are thieves. Not happy with stealing from the landlords who pay them to carry out work they never complete they steal money from tenant’s deposits at inflated prices. Charged us for items we reported as being flytipped and charged us for items we left in the shed as they were damaged due to them not having the work we reported carried out even though the landlord paid the money to them. Unfortunately for northwood we have been in direct contact with our landlord who is an absolute gentleman. Northwood should be ashamed and embarrassed that theyre not only putting landlords in potentially compromising positions but also leaving good tenants out of pocket through lies and deceit. If you’re thinking of renting privately just avoid this company at all costs. I will add photos if my conversation with the landlord when the letting agent inevitably come back with a poxy generated response as to how they’re a good company who act with integrity. My £150 lawnmower and £120 pressure washer are also now broken due to them not paying for work they received money for. Absolute disgrace.

Once you rent it, it becomes pretty much useless for any fixing or agreements that were made verbally. You have to deal with rudeness and lies all the time. I feel sad for all the tenants signing up with them.

very unprofessional behaviour

The agents at the call center are not at all helpful, they are prejudiced as to rent it out. Very busy they might be, I get it but seems not at all interested in renting the properties. We can hear it in the voice. not calling them again for sure!

very poor service...

Trying to rent a house with them since 1 march and unfortunately after 21 days waiting process and calling them every few days to ask for updates they Phone me today to say that we don't meet the landlord request as we will move from different town and one secure job with over 28.000 £ it's not enough to pay a 750£ monthly. I spoke all this before starting the application so we don't waist my time and her time and was every think OK until today, I even spoke with her that my wife has a job secure all-ready as she will be back to her previous job when we move there, I all-ready advise my landlord we will be moving as we applied for a new rent in diff town. So all-together is stay away from them as they are not trusty, they will say ,,Sorry we are short staff and we will be back to you soon'' and soon means weeks ... Disappointing

Been with Northwood over 10 years, fully managed. While a tenant is in and they don't have to do much, everything is fine. As soon as their is an issue, or a tenant leaves however, the extent of the chaos, unprofessionalism and disorganization becomes clear. Am leaving their service and would suggest thinking about a different agent, especially if you want a fully managed service

Staff are totally clueless, don't know what's going on, obviously don't communicate with each other and are totally unhelpful