You can't ask someone for a guarantor based on their disability. My partner met the affordability criteria, has a job, but is disabled. PERMANENTLY. He was born with a physical disability. But the agent was happy to talk to him until the moment he mentioned he had PIP. Then it was "Oh we require you to have a homeowner guarantor if you receive benefits" He asked "Is it purely because of my disability that I have to have one?" She said "Yes, if you receive a benefit you have to have one" I hope you know that's housing discrimination violating the Equality Act of 2010. Very sad that letting agents think they can get away with discrimination against someone who is disabled.

ZERO STARS !! Being told you can’t view/ rent a property because you don’t work FT, despite the fact you have over £50k in the bank, can prove your salary with payslips and bank statements and offer to pay 6mnths rent upfront! I’m fortunate enough to be able to not work all the time and as a high earner I’m being penalised/ discriminated against! Absolute pathetic, as was the repeating of “ can’t arrange a viewing” over and over again from the staff member! Ask you’re bloody Landlord if they’d like 6 mnths rent upfront ( accompanied by the evidence of income/ financial stability to back it up) Discrimination as it’s core!

Poor customer service…. Trying to get a 3 bedroom apartment from northwood for 3 weeks after sending all the documents requested and providing a guarantor. Telling me to get a guarantor that owns a house after raising my hope and made me wait for too long . Not fair

My husband and I moved to the UK recently. I called Northwood to rent a property in Liverpool. I informed them that I can get a UK guarantor and also that I can pay them 6 months or 1 year of rent in advance if needed. After talking, they said that we don't fall into their criteria. I asked what their criteria are, whether they don't rent it to students or they rent only to professionals who make some amount they have in their mind. They couldn't explain. That lady straight away said she can't book me in to view the property as I don't fall into the criteria. I am unsure what the criteria really are but I felt that I have been discriminated against for being in the UK from another country. I talk to many letting agents daily but never experienced such a thing with anyone.

Awful experience had a viewing and they said there was little to no interest I was very excited at viewing the property said I would have it filled application form in soon as I got it they never sent it out when they said they would so I was behind and them when unsuccessful they never informed me I had to call up and chase them. Its all there fault I never got the property my heart was set on! All met with a oh well it is what it is attitude from the girl over the phone.

Called as soon as a property was up for viewing left my details then I called back to chase they said no more viewings. What am I supposed to do? Poor service

Absolutely useless, repeatedly asked for information we had already provided, uncommunicative, took weeks of us calling them every day for them to even get in contact with my references, told us they would call us then didn't on multiple occasions and ultimately stalled until the property we were applying for (for 4 weeks) was given to someone else

Earn 50% more than the average salary with 20k saving and they will only rent with 6 months rent up-front and a guarantor. Only renting to rich kids with parents with home-owning parents?