Poor customer service…. Trying to get a 3 bedroom apartment from northwood for 3 weeks after sending all the documents requested and providing a guarantor. Telling me to get a guarantor that owns a house after raising my hope and made me wait for too long . Not fair

My husband and I moved to the UK recently. I called Northwood to rent a property in Liverpool. I informed them that I can get a UK guarantor and also that I can pay them 6 months or 1 year of rent in advance if needed. After talking, they said that we don't fall into their criteria. I asked what their criteria are, whether they don't rent it to students or they rent only to professionals who make some amount they have in their mind. They couldn't explain. That lady straight away said she can't book me in to view the property as I don't fall into the criteria. I am unsure what the criteria really are but I felt that I have been discriminated against for being in the UK from another country. I talk to many letting agents daily but never experienced such a thing with anyone.

Awful experience had a viewing and they said there was little to no interest I was very excited at viewing the property said I would have it filled application form in soon as I got it they never sent it out when they said they would so I was behind and them when unsuccessful they never informed me I had to call up and chase them. Its all there fault I never got the property my heart was set on! All met with a oh well it is what it is attitude from the girl over the phone.

Called as soon as a property was up for viewing left my details then I called back to chase they said no more viewings. What am I supposed to do? Poor service

Absolutely useless, repeatedly asked for information we had already provided, uncommunicative, took weeks of us calling them every day for them to even get in contact with my references, told us they would call us then didn't on multiple occasions and ultimately stalled until the property we were applying for (for 4 weeks) was given to someone else

Earn 50% more than the average salary with 20k saving and they will only rent with 6 months rent up-front and a guarantor. Only renting to rich kids with parents with home-owning parents?

I thought I'd try out Northwoods based on all these positive reviews. However, my experience so far has been anything but positive. I sent an email to Northwoods on the 21st February and as I had not received a response, I called the office on the 24th February to confirm I had the correct email address and was told to forward the email across again for the attention of Jo. I did as requested and I have still not had a response from Northwoods at all. My experience with Northwoods so far has not been great as the communication has been non existent. Northwoods - Really really dissapointed and feel let down by your service.

Having changed properties quite frequently recently I can safely say that my experience with Northwood recently as a tenant has been the worst I have ever had. I was always on time with my bills and never ever caused any issues . At the end of my tenancy the deductions on my deposits have completely shocked me . Charging me 235 pounds on cleaning of a 2 bed room flat is genuinely embarrassing behaviour. I moved into a furnished flat in which every equipment & furniture was at least 5+ years old and after I left they charged me full money for rust on equipment. If you live somewhere for 18 months there will be some wear & tear obviously . Northwood did multiple inspections to the property and never said a word . I also vacated the property on the 10th of the month but they charged me for 18 days because the new tenant moved in on that day even though Northwood employees called me three times on the 9th to ask when could I drop the keys back . Why make me drop the keys if I am still paying for the place . I am so annoyed My message to any tenant with them is to complain about everything so that Northwood doesn’t charge you for new stuff when you leave if you didn’t complain earlier