I was so disappointed with the whole experience. The lettings staff were unhelpful and the property manager was incompetent and made our lives far more difficult than needed (especially given the hassle free ‘no fuss, no frills’ policy). I would not recommend renting through London shared.

After complaining none stop about rats and the putred smell in the basement, the rat poo everywhere and flies I now cannot take it anymore. Will you come and remove the rotting rats and clean the basement properly?

I stayed in one of London Shared's rooms in Tooting for about a year, and had a pretty terrible experience with them. They're extremely slow to do any repairs, constantly try to charge additional fees and extra rent, and the property manager I dealt with was downright rude. They take absolutely ages to perform even the simplest repairs, and when they do eventually repair something they often make it worse. Here are a few examples (by no means an exhaustive list): * Our dishwasher broke, and for 3 months they completely refused to buy a new one. They got a repairman round 4 times, IIRC, and each time the dishwasher would break immediately after he left. It took repeated phone calls from all the tenants for them to eventually agree to get us a new one. * The handle of our washing machine broke, and London Shared got a handyman round to fit a new one. Instead, he attached a piece of string to the handle mechanism, and left us a helpful diagram of how to use it to open the door (pic below). * One of their agents accidentally ripped off the front door handle, and it took over a week (and multiple phone calls) for them to get a handyman round. He then completely botched the repair, and damaged the door (pic below). * We had a complete electrical failure in the kitchen, and London Shared originally said it would take *3 weeks* for them to get a electrician to look at it. I had to threaten not to pay rent to get them to fix it within 2 weeks. * The windows in my room were very old, and the frames were partially rotten. I asked London Shared to replace them, and instead they had a handyman attempt to repair them. He just chiseled away the rotten part of the frame, leaving a hole in the window. When I complained, and asked again for them to be replaced, London Shared refused and threatened to get their legal team involved (although they did eventually repair the damage the original handyman had caused). On top of this, the property manager I dealt with was extremely unhelpful and often rude. There was a period of a couple of months where she refused to even speak to me on the phone (she was always "at lunch" when I phoned up). I'd avoid London Shared if at all possible, they have some good rooms but dealing with them is an absolute nightmare.