Hi Jamie We are sorry that you had a bad experience with the service which you have been provided, could you please send through the details of the issue to info@londonshared.co.uk and we will have it addressed immediately. We appreciate all feedback as it gives us an opportunity to improve. Customer service is of the upmost importance to us, therefore any complaints are thoroughly investigated and appropriately actioned. We look forward to hearing from you. Thanks, London Shared

Hi Rachel, We appreciate all feedback as it gives us an opportunity to improve our service. Customer service is of the upmost importance to us, therefore any complaints are thoroughly investigated and appropriately actioned. You signed a 12 month agreement with a 6 month break clause, then part way through December you terminated the Agreement by providing one days notice and mentioned that you were leaving due to personal reasons. We explained that you were bound by your signed contract and must provide 2 months’ notice in accordance to your Tenancy Agreement. The the rental payment for the month of December was not paid and when we explained this to you, you advised that you would not make any further rental payments and you were leaving the property regardless of your liabilities. You did not raise any complaints with us with regards to your housemate other than on the day you were leaving. We had not received any reports from any other tenants regarding issues at the property either. That aside, you are correct in that if there was ever a situation where a tenant was in any way feeling threatened we would ask they call the police immediately. Our tenants are thoroughly referenced checked by an independent company prior to taking residence in any of our properties and on top of that we always will maintain a policy in that if we feel someone is not suitable for a property we will not let them a room. At the property one of the tenants reported that saw a mouse so we arranged for an independent company to attend to lay out traps and sort the issue (which they did). We have subsequently not had any reports of any mice at the property. Our houses are inspected every 6 months along with our cleaners attending on a weekly basis. Each property has a dedicated Property manager who is always available to sort out any issues and there is also an out of hours hotline in case of emergencies. Most reported issues are resolved within 24 to 48 hours. Please rest assured that we will always have repairs carried out at the earliest possible availability where they are required. You are correct in that we ask tenants to write reviews for us however you can see from the hundreds of reviews written that they are from people at various stages in their tenancies (or after). We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, whilst we do not necessarily agree with them, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch to info@londonshared.co.uk with a contact number and a good time to call I could get in touch to chat. All the best, Geovana

Hi Courtney, Thank you for taking the time to leave us a review. Your feedback is important to us as it gives us the opportunity to improve our service. We have audited all issues which you raised and, found that all maintenance issues were actioned within 24-48 hours from them initially being reported. You are correct to mention that the cleaning in one of the rooms was not carried out at the beginning of the tenancy, however as soon as we were aware of this matter, we sent the cleaners to rectify this issue and we have credited your account accordingly for the inconvenience. Regarding the flooding, unfortunately, due to the storm we had in the past couple of weeks, there was a leak at the Property which was out of our control and not something we could have forseen. A contractor was arranged to attend and dealt with this matter immediately. We are very sorry that you feel as though your clients’ experience at London Shared was not what we work so hard to deliver to all our tenants. If you have any further points you wish to bring up with us, please do not hesitate to get in touch at – info@londonshared.co.uk Thanks, London Shared

We can't seem to find any record of you being one of our customers. If you are/were a genuine customer then please get in touch to tell us why you are unhappy with us so we can do our best to rectify things. Thanks, London Shared

Hi Cha113ngeAccepted, We can't seem to find any record of you being one of our customers. If you are/were a genuine customer then please get in touch to tell us why you are unhappy with us so we can do our best to rectify things. For now we have flagged this with google as being a disingenuous review. Thanks, London Shared

Hi Esme Thank you for your review. Customer service is of the utmost importance to us. Therefore any complaints are thoroughly investigated and appropriately actioned. All tenant deposits are held by the DPS and any disputes are decided by the DPS. The DPS have their time scales which we are unable to change or alter to have deposits released earlier. You are correct to mention that one of the showers was out of order, however during the time the shower was not working and alternative showering facilities were provided by London Shared. I have checked the history of the jobs raised, and I can confirm that engineers were sent out the same day when the issue was reported and repairs arranged. Unfortunately, from time to time, there can be delays due to parts required or approval from the relevant parties that are responsible for the costs, but I can confirm there were no delays and the works were carried out accordingly. We would not apply charges to any tenants unless there has been tenant negligence towards the property. We can assure you we have never entered your bedroom without prior notification. We have reviewed the inspection of your bedroom and can confirm that at all points, access notification was provided to you 24 hours or more before the date of inspection. We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, whilst we do not necessarily agree with them, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch to info@londonshared.co.uk with a contact number and a good time to call I could get in touch.