London Shared
London Shared
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1.00 /5
1.00 /5
Do not rent with London Shared if you can avoid it. They don’t care to uphold basic principles of the lease agreements they write; they use sneaky tactics to charge their tenants for repair / replacement of aging appliances; they hire poor contractors to carry out basic repairs and blame those contractors when those repairs don’t happen while taking no responsibility whatsoever. Without a doubt the worst landlords I’ve ever had the displeasure of dealing with. Avoid at all costs. Edit: London Shared (LS) relies on pressuring tenants for an early google review (saying we are having a competition at work for good reviews etc) knowing that most won’t come back and edit their review if the experience turns negative as it does for many of their tenants. So, BEWARE of the 5 star reviews. They also rely on getting the final public response to former tenants who share bad experiences, inviting us to “email them if we have any further concerns”. But my time renting with them was so atrocious, and their reply so dishonest, that I feel I should add more details as this may be your experience soon dear reader. LS repeatedly made repairs to a washer that was not fit for purpose - at the time of moving in. The washer was old and decrepit and, though they delayed answering as long as they could, LS eventually admitted they didn’t know how old the washer was. If they could get it to run again, they refused a replacement. Now for the “repairs” they mention in their reply. The “third party contractor” is a regular contractor hired and paid by London Shared (LS). So their employee, in all but name, agreed with the one who pays them to determine the “damage” to the washer was “tenant user error” thus awarding costs of repair to the tenants and not the landlord and allowing them to delay a replacement of the washer. When asked for an explanation for how they determined this, they simply said that “in their experience, this was the cause”. Perhaps if this were a genuinely independent party assessing the situation, as DPS is purported to be, this would be believable, but of course not from a direct employee. What’s that expression? “It’s difficult to get a man to believe something when his paycheque depends upon him not believing it”? Indeed. The second “repair” to “remove material in the washer” was even more absurd. The stuff they removed was clearly ancient, from long ago tenants. Degraded clothing tags from brands none of us owned, wires that could have been caught in the machine over years or even decades, etc. LS didn’t even try to lie about it - they just didn't reply when we pointed out that it was impossible the material was ours and ignored us. Months later the washer broke down so completely that LS wasn’t able to repair it or implicate tenants in its breaking, so they had to replace it in the end anyway making the costs (to tenants) totally pointless. However, because they used a tenancy loophole to apply the costs to the tenants (rather than saying the washer needed to be replaced - a cost the landlord would have to pay), the landlord didn’t have to pay the costs and was in no hurry to replace a breaking appliance. The benefit to the landlord here is clear - repairing the washer for years at the cost of tenants, delaying the cost of replacement for as long as possible. And given the age of the washer (and other reviews mentioning this trick they like to use) I suspect they’ve indeed been doing it for years. They then took ages to replace it, searching for the cheapest possible quote, leaving us without a washer and denying any rent reduction. They say they’re happy for you to use DPS to adjudicate (a legal requirement), knowing that it’s a long and painful drawn out process that many people won’t or can’t bother with. In my case it’s been weeks and my case hasn’t even progressed. Be wary of renting here. They (Saba and Dane in my case) are rude, unempathetic and only in business because of the desperate housing situation in London. A fact they use to sell. A horrible company with no morals or customer service. Avoid.
1.00 /5
In short, this was my worst experience with a rental agency in my days of renting. Main reasons: Extremely difficult to contact, couldn't get acknowledgement of reported issues and even harder to get fixed. My en suite out of action for over 2 months, no rent reduction at all and very bitter ending felt like you're fighting big cooperation! Probably reply to your emails with chatGPT I reckon. Avoid if you can!
1.00 /5
Very poor experience with this property management company who is supposed to facilitate the rental experience. Communications was easy (they do pick up the phone and answer emails relatively fast), however don't expect to solve any problems with your property manager. Multiple times I've flagged a broken wardrobe that has not been repaired for 6 months. Take extra care when moving into your room and take as many photo as possible to document the condition of the property, as they tried to charge me for a stained carpet and blinds that were already damaged when I moved in. Would not recommend: charging above market rate for an overall poor experience.
1.00 /5
Very poor experience The manager Wilman does not reply on time. Tries to overcharge. Delayed to release deposit for 2 weeks. Overall horrible experience.
1.00 /5
Lived in their new building in Camden i.e. 140 Camden Street for 10 months and had the worst letting experience ever! The flat itself was nice but I want to speak about all the other problems that came with it. Property manager Gareth is by far the most incompetent human I have ever come across. He's not one bit empathetic, he doesn't try to understand tenants problems, would give you copy paste ChatGPT responses all the freakin time. You'll have to follow up on your email to remind him to give you a more humanly reply. Would take weeks to get even the smallest problems fixed - that too if you're lucky. He doesn't know how to sync your issues to the relevant departments internally, again, he's incredibly incompetent. This person managing the building lives in a different country far from the ground reality of what's going on in the building. For the 10 months that I lived there, the bin room downstairs got broken into dozens of times by violent homeless people and they would stay there for days by locking the doors from inside. Yes, DOZENS OF TIMES. During my stay here, I've heard of countless parcels(including 3 of my own) being stolen from the building. All these problems and many more were never resolved during the 10 months that I stayed there. If you are paying anywhere between £1.5k-2k FOR ONE ROOM in this building, you should at least get a physical concierge especially in an area like Camden which is literally the second most dangerous borough in London, and having to worry about your and your belongings' safety on a day to basis is just ridiculous.
1.00 /5
I moved into a property expecting a friendly mix of roommates as described in the listing—3 girls and 2 boys, all non-smoking professionals. However, the reality was starkly different. The house was dirty, inhabited solely by guys, and littered with cigarette butts on the patio, despite being advertised as non-smoking. The stench of leaking drainage permeated from the basement, and when I raised concerns to London Shared, they brushed it off and suggested I involve the police with my new housemates, whom I barely knew. It's disheartening how little they cared about the living conditions they placed us in as long as we were under contract. The problems didn't end there. The ceiling leaked, ruining my clothing collection and leaving me with damp belongings. London Shared's staff proved unhelpful, offering no solutions and only adding to the issues. They even had the audacity to blame other tenants and charge us for the problems. I would give this experience 0 stars if possible. While I don't typically write reviews, this situation demanded attention. London Shared needs a reality check, and prospective tenants deserve to know the truth about the monstrosity of this place. Their insistence on receiving reviews within the first week is suspect; they know most people won't bother to revise them. My attempts to address these issues were met with superficial listening, with no real effort to resolve them.
1.00 /5
Highly over priced rental rooms and flats. All the property managers are based in South Africa and are no help whatsoever. Recommend you find your own property to rent otherwise you’re going to be paying near to £3000 a month for a ROOM, some Romanian lady to clean the flat and a property manager who’s not even in the country. Not worth it at all if you ask me.
1.00 /5
I moved into a property expecting a friendly mix of roommates as described in the listing—3 girls and 2 boys, all non-smoking professionals. However, the reality was starkly different. The house was dirty, inhabited solely by guys, and littered with cigarette butts on the patio, despite being advertised as non-smoking. The stench of leaking drainage permeated from the basement, and when I raised concerns to London Shared, they brushed it off and suggested I involve the police with my new housemates, whom I barely knew. It's disheartening how little they cared about the living conditions they placed us in as long as we were under contract. The problems didn't end there. The ceiling leaked, ruining my clothing collection and leaving me with damp belongings. London Shared's staff proved unhelpful, offering no solutions and only adding to the issues. They even had the audacity to blame other tenants and charge us for the problems. I would give this experience 0 stars if possible. While I don't typically write reviews, this situation demanded attention. London Shared needs a reality check, and prospective tenants deserve to know the truth about the monstrosity of this place. Their insistence on receiving reviews within the first week is suspect; they know most people won't bother to revise them. My attempts to address these issues were met with superficial listening, with no real effort to resolve them.
1.00 /5
Worst shared living experience I have ever had. There was no consideration on who I was paired up to live with and when I begged and pleaded to be removed from an extremely horrible situation, I received little to no help and had to suffer through the rest of my tenancy agreement. Would not recommend.
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Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18
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http://londonshared.co.ukWhen the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.
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