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London Shared

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I would not recommend using London Shared; I unfortunately had a horrible experience and here’s why: 1. Bathroom situation: From the commencement of my rental contract there was an issue with the basement bathroom. Specific emphasis will be placed on the shower here. The shower basin would fill up with water after only +/- 30 seconds of water running meaning you couldn’t take a proper shower. Further to this, as the water took long to sink, the floor of the shower filled up with dirt and grime and was disgusting. We raised multiple requests for this to be fixed continuously for about 9 months but there were continuous excuses for this not happening. 2. Fast forward these 9 months, the works eventually started. We were instructed not to use bathroom during this time. (This was the only shower that was available to me in the house as the rest were en-suites). However only a part of the job was done and this left me without a shower for 3 months. They made ‘arrangements’ for me to use one of the other bathrooms in the house. This was one of the en-suites which came with the following complications: 2.1 I had to walk through peoples rooms to get to it. While my roommates were very accommodating; this was an invasion of their privacy and resulted in me having to plan when I used the bathroom. (For example, when I worked late and they were sleeping, I had to go to bed without showering). 2.2 The bathroom didn’t have a shower at all. It was a bath that was very cramped (loft room) and only had a shower handle with a very light trickle of water. 3. I requested reduction on my rent to account for this lack of a basic amenity and they didn’t even consider it. 4. Towards the end of my rental contract they then increased my rent by a substantial amount. While this is a normal occurrence for the end of the rental contract, I requested that my rent didn’t increase until the situation was sorted. Again, they didn’t budge. 5. After the above, I made the decision to move out. They started showing my room to people. When I mentioned the bathroom situation to the two agents showing potential new tenants around the property; they had no idea there was no shower facility available. Either they were just trying to save face or they did not know about it, showing how little care was being put into this service request. 6. Lastly, and the absolute icing / cherry on the cake: 3 days before I moved out, they started the works to fix the bathroom. An absolute joke and one final slap in the face. Clearly they couldn’t fill the room and as they say, money talks. There were other minor issues that occurred during the year as well, but I thought I would place emphasis on the main one. I have a trail of continuous follow ups using their maintenance site and via email, so this can 100% be verified. I am not a big fan of raising bad reviews. However, my treatment by London Shared was so absurd and ridiculous that I felt I had to write this as a warning to anyone considering renting with them. I was engaged in a contract with them and they came very short in the deliverance of their end of the contract. Very disappointing!

Reply from agent

Hi Christopher, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. You are correct in that we did have issues with a saniflow bathroom within the property (though the timelines are different in our opinion). The saniflow did block on multiple occasions however the majority of these were deemed (by an independent plumber) to be due to foreign objects being flushed down the toilet which caused the system to overheat and fail. The same bathroom did need to be completely re-done due to an internal leak. We had a shower made available to use during this time through an ensuite (there was no other option other than this) of another tenant. One of your housemates was unhappy with this so we allowed them to immediately break their tenancy, however you never expressed that you also wanted to leave (if you did, we would have immediately terminated your contract and refunded your deposit). We can totally understand your frustration, but we also hope you can understand that this was beyond our control and we did everything we could to sort this issue out at soon as we could. We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch to info@londonshared.co.uk Kind Regards, London Shared

1.00 /5

AVOID Charlie Jeffery, a part-time DJ who describes himself as 'A charismatic people person from West Sussex', booked me in for a viewing. Arriving at the viewing, he told me the property had just been let and explained "sorry mate, this is the market". I reminded him that the market consists of buyers/sellers transacting. In other words, WE are the market (me, him, possibly you, the reader, at some future point in time). We can operate in any manner we see fit. I respect the frenetic pace of the London property market, and a young man operating to targets etc.... I don't think that lining up viewings all day at the same property and cancelling on the later ones as they arrive is appropriate. Charlie, if you are reading this, I would suggest the following: "I can book you in for 1200, but I also have an 1130 which might take the room on the spot; if you are able to work from home and be on 'stand by' I can call you if they don't take it." If this reads as too much effort, Charlie, I would suggest spacing viewings to allow an appropriate cool-off period so you can give people some notice (1 hour, perhaps?). Cramming in viewings back-to-back and letting people down on the doorstep is not going to build your rep as an estate agent in London. Keep that charisma up, 'mate'.

Reply from agent

Hi James    We appreciate your feedback as it gives the opportunity to improve the services we provide.   With regard to your experience yesterday I apologise for the miscommunication whereby sadly the room you were interested in was let moments before you arrived at the property but that's not an excuse for not letting you know sooner.    Best of luck with your search and Merry Christmas     Thanks  London Shared

1.00 /5
28.04.2023

I would not recommend using London Shared; I unfortunately had a horrible experience and here’s why: 1. Bathroom situation: From the commencement of my rental contract there was an issue with the basement bathroom. Specific emphasis will be placed on the shower here. The shower basin would fill up with water after only +/- 30 seconds of water running meaning you couldn’t take a proper shower. Further to this, as the water took long to sink, the floor of the shower filled up with dirt and grime and was disgusting. We raised multiple requests for this to be fixed continuously for about 9 months but there were continuous excuses for this not happening. 2. Fast forward these 9 months, the works eventually started. We were instructed not to use bathroom during this time. (This was the only shower that was available to me in the house as the rest were en-suites). However only a part of the job was done and this left me without a shower for 3 months. They made ‘arrangements’ for me to use one of the other bathrooms in the house. This was one of the en-suites which came with the following complications: 2.1 I had to walk through peoples rooms to get to it. While my roommates were very accommodating; this was an invasion of their privacy and resulted in me having to plan when I used the bathroom. (For example, when I worked late and they were sleeping, I had to go to bed without showering). 2.2 The bathroom didn’t have a shower at all. It was a bath that was very cramped (loft room) and only had a shower handle with a very light trickle of water. 3. I requested reduction on my rent to account for this lack of a basic amenity and they didn’t even consider it. 4. Towards the end of my rental contract they then increased my rent by a substantial amount. While this is a normal occurrence for the end of the rental contract, I requested that my rent didn’t increase until the situation was sorted. Again, they didn’t budge. 5. After the above, I made the decision to move out. They started showing my room to people. When I mentioned the bathroom situation to the two agents showing potential new tenants around the property; they had no idea there was no shower facility available. Either they were just trying to save face or they did not know about it, showing how little care was being put into this service request. 6. Lastly, and the absolute icing / cherry on the cake: 3 days before I moved out, they started the works to fix the bathroom. An absolute joke and one final slap in the face. Clearly they couldn’t fill the room and as they say, money talks. There were other minor issues that occurred during the year as well, but I thought I would place emphasis on the main one. I have a trail of continuous follow ups using their maintenance site and via email, so this can 100% be verified. I am not a big fan of raising bad reviews. However, my treatment by London Shared was so absurd and ridiculous that I felt I had to write this as a warning to anyone considering renting with them. I was engaged in a contract with them and they came very short in the deliverance of their end of the contract. Very disappointing!

1.00 /5

Very slow to deal with maintenance issues.

Reply from agent

Dear Camilla, Thanks for sending the below feedback. First and foremost I would like to apologise for the inconvenience you had to face with the delay in the repairs you had reported. I can see that you reported a faulty light switch on the 07/02/2022 and the repairs were carried out on 14/02/2022. Ideally we would like to have repairs carried out in as soon as possible, however as you can understand we initially have someone attend to inspect the issue you have reported and if it can be fixed onsite, we will proceed. If we are unable to carry out the repairs on the initial visit we would arrange to retrieve quotations from different contractors and discuss with our landlord’s to have the works carried out, this process can take a few days before we can get a date booked for the works to be carried out. We strive hard to ensure any maintenance issues that are reported onto us are dealt with in timely manner and with least amount of hassle to our tenants, and appreciate your feedback as it gives us an opportunity to improve. If you have any further points you wish to bring up with us, please do not hesitate to get in touch at info@londonshared.co.uk. Best regards, The London Shared Team

1.00 /5

Complete waste of time renting through this agency as it has not eased any issues with renting/ housing whatsoever- if anything it’s been worse. From the outset I had windows that I was unable to close, plasterboard in my room falling down (I moved in in September and this still hasnt been fixed to date). We’ve had consistent issues with hot water/ water pressure and repair men have said multiple times the boiler needs replacing yet nobody from London Shared uses any initiative to get this fixed- just stall and look at ways to delay the process without giving any updates on repairs! Any time you ring the office your property manager is ‘unavailable’ and rarely get back to you. Our hot water has been off for days now and the only solution they have offered us is a PORTABLE SHOWER to wash from a bucket with. When we questioned whether they actually thought we would be going through with this I was told “well you dont need to use it outside use it indoors” - like that remediated our problem? No offers of reimbursement for water/ heating bills and we were refused alternative accomodation. Completely unacceptable for the amount of rent they charge you. Really disappointing service that has caused a lot of ongoing stress for me and my housemates.

Reply from agent

Hi Charlotte, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. We have audited the issues which you raised and, we can confirm the window lock that was reported on 28/09/2021 and was repaired on 30/09/2021. You have also notified us of cracking in the ceiling of your bedroom which has been noted on our side we are not aware of the plasterboard falling. We will be in touch shortly to arrange a visit for this to be assessed in detail. Apologies if this has been missed from our side. With regards to the boiler, we understand that the boiler has required repairs previously and this is something that we have arranged for whenever there has been an issue. The engineers did not recommend for the boiler to be replaced at any point as they have carried out the necessary repairs. However when this was last reported to us on the 29/01/2022, the Engineer carried out temporal repairs to have the heating and hot water up and running and advised to replace the boiler as a long term solution, as further works were required. The Landlord approved the replacement straight away and the replacement will take place on the 03/02/2022. During this time, we have carried out all the necessary works in a timely manner. We understand that not having heating and hot water at the property is an inconvenience and a facility that should be provided to all tenants and therefore during the time that the facilities were down we have provided portable heaters for all tenants and offered a portable shower which has been requested to be delivered to the property by one of the tenants as an option should you wish to use it. The shower can be used internally in a bathroom. Usually, we will provide daily gym facilities as an option for the tenants to have shower facilities, however due to Covid, Gyms aren’t providing this option. We are sorry to hear that you feel as though your London Shared experience was not what we work so hard to deliver to all our tenants. We are always looking to improve our company and, we have taken all the points you raised onboard for further company growth and development. If you have any further points you would wish to bring up with us then please don’t hesitate to get in touch to info@londonshared.co.uk Thanks, London Shared Team

1.00 /5

Our property on exit has not been returned to it's pre-tenancy condition. Stained carpet, poor quality replacement door. Wall marks & scuffs throughout. Not impressed. We've been told to get it back to standard will be over £40K worth of investment. London Shared have absolved themselves of all responsibility. Highly recommend you look for a private family let. These people trash your homes!

1.00 /5
07.12.2021

DO NOT RENT FROM THEM. HORRIBLE SERVICE, THEY ALSO DONT FOLLOW THERE OWN CONTRACTS AND LITTLE PRIVACY WHILE BEING IN THERE PROPERTIES

1.00 /5

Haven’t been compelled to write a google review before until dealing with LS. Rude, incompetent and a threat to tenants safety! Please use with caution.

Reply from agent

We can't seem to find any record of you being one of our customers. If you are/were a genuine customer then please get in touch to tell us why you are unhappy with us so we can do our best to rectify things. Thanks, London Shared

Contact details
Sales Phone:

020 7610 9004

Lettings Phone:

020 7610 9004

Lettings Email:

info@londonshared.co.uk

Opening hours

Unknown

Address

Unit 6, 7 Eastfields Ave, London, SW18 1RA, UK, SW18

When the history of London property gets written, we'd definitely like to be seen as the early visionaries of co-living, the first to really "get it right". Landlords We’re not an estate agency, but we are lettings experts. The basic model is simple enough: we lease a property from a landlord on a 3 to 5-year agreement, and then we rent out the rooms to working professionals. We do all the hard work so the landlord doesn't have to. Tenants For tenants, it's a new-and-improved "2.0" version of communal London living. For instance, all of our properties have flat-screen TVs and free Wi-Fi, and we send a cleaner every week. For professionals wanting to make their mark in London, it takes away a lot of hassle to not have to sit around the kitchen table figuring out who owes what for the heating.

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