Dear Amber, Thank you so much for reaching out and bringing this to our attention. It is hugely important that nobody transacting with Stow Brothers ever feels this way. The business was set up with the core strategy of providing a property service that the community can be proud of, rely on and fully trust. Customer service is at the forefront of everything that we do. Complaints against Stow Brothers are rare and are taken very seriously. It would help me to know more details of your grievance, including what happened and when this occurred. The more detail you can provide the better as I want to thoroughly investigate, and need your help in doing so. We respect and care for everyone that we work with and strive to offer a service of quality. A quick glance across our reviews shows this type of feedback isn’t typical and one of the reasons we will be looking into this so vigorously. I have checked your name against our computer database and have no record of your details. Staff have also been consulted and we are no closer to identifying you. If you find time, I would appreciate hearing from you. The opportunity to talk this over is very much welcomed. Here are my details. Many thanks. Tony Platt Branch Manager 0203 369 1818 tony@stowbrothers.com stowbrothers.com