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Lenwell Property Services

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A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
06.11.2015
Friendly responsive efficient service

We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants and most years our occupancy rate is close to 100%, with negligible void periods between tenants. This takes hard work and enthusiasm from the team. Their management team carry out regular inspection visits/reports during a tenancy and provide a full report when a tenant vacates, arranging whatever is required to ready the property for the next tenant. They are proactive in notifying of changes in legislation and actions required to become compliant, they arrange on our behalf any repairs necessary, coordinating access between contractor and tenant. We find the layout of the regular monthly statements simple and easy to decipher. It would be unrealistic to say that over the years we’ve only had good experiences, but the test of any relationship is how unhappiness is dealt with and this I believe is one of their strengths: if things go wrong, Andrew Schroder is always available to provide a solution or dispense solid advice on dealing with tenant issues.

Reply from agent

Thank you Serena for the kind words. It's been a pleasure to work for you for so long (I can't believe it's been 10 years!!). We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead

5.00 /5
05.11.2015
Lovely customer service

This is the first time I've rented a property and being new to the area I didn't no what to expect kellie helped me find a property and was helpful throughout the process id recommend Lenwell to anyone looking to rent

Reply from agent

Thank you Cindy for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kellie in particular will be very happy to hear that you were so pleased with the service. Best wishes, Rob Wellstead

5.00 /5
04.11.2015
Helpful and friendly.

Me and my boyfriend was really nervous about renting a property as we have never done it before, so we went into Lenwell to ask about the process and the fees etc. Abbey sat down with us and went through everything! She told us exsactly what would be required to pass the references and broke down all the costs so we knew exsactly what we needed to pay. She found us a property 4 days later and we are very happy in our new flat. Thank you.

Reply from agent

You're welcome Jenna. We are delighted you are settled in and wish you all the best with your new property. Kind regards

5.00 /5
04.11.2015
FIRST CLASS SERVICE

Abbey Hartwig was the only agent in my area who did any real work, finding multiple properties for me, (as opposed to me contacting estate agents regarding properties that I had found on their books). This was unique! She replied to every phone call, and responded to every email; again, unique. In particular, Abbey went above and beyond liaising with a housing association and a government body regarding a help-to-buy-scheme, having success with the housing association. It felt very much like a personal service, in what otherwise appears to be an impersonal digital industry. It was a pleasure. I cannot commend her or thank her enough!

Reply from agent

Thank you David, we are always looking to improve and your comments are very welcome.

5.00 /5
03.11.2015
Excellent, reliable, prompt service has always been provided to us since the past few years.

We feel at ease to realize that our property is in good hands of Lenwell property . They pick up reliable tenants for us and it makes us free of any stress or worry. We re very pleased to .note that our property inspection is carried out periodically and monitored by lenwell. Briefly, wee are very pleased with Lenwell service and can recommend to anyone planning to take their professional property management service.

Reply from agent

Thank you Akramuddin, we really appreciate your feedback.

5.00 /5
29.10.2015
Fast result

Kim came back to me regarding my queries within ten minutes of me calling her!

Reply from agent

Thanks Abigail we really appreciate your feedback!

4.00 /5
30.01.2017
Client for sixteen years!

For the most part I am generally very happy with Lenwell otherwise I would not have stuck with them as long as I have. Occasional frustrations with communication but usually put right quickly when I bring it to their attention. They have some very nice and efficient staff in both Management and Lettings and one or two who are exceptional!

4.00 /5
12.07.2016
Good Quality Service

Good service received from Sarah Carroll.

4.00 /5
21.04.2016
Energetic , enthusiastic, proactive ,professional agency

We have been dealing with Lenwell for 23 years and have found them to be professional, energetic proactive agency and would have no hesitation in recommending them to both Landlords or Tenants

4.00 /5
03.02.2016
In good hands

Lenwell has been looking after our property for many years. We are pleased wiith the Service offered.

Reply from agent

Thank you Marie we really appreciate your kind words! Best wishes, Rob Wellstead Managing Director

Contact details

Unknown

Opening hours

Unknown

Address

8 Wellington Street, Luton, Bedfordshire, LU1 2QH, South East, UK, LU1

About

Website:

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Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.

Our team

Rob Wellstead

Ray Comer

Andrew Schroder

Richard Sharp

Abigail Price

kim Horsler

Julia Smith

Angela Ziemelis

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available