Worst and most incompetent estate agents I've ever encountered. 1 star is generous.

It was a very strange experience. I thankfully did not move into any of their properties, but was in the process of making a viewing following an ad which showed a picture of the Quay, not the property (perhaps my first red flag). They sent me a video of the property via WhatsApp and I asked if there was an oven. Their representative then proceeded to say "I think there's a microwave oven". Why don't they know what's in the property? (Another red flag). I asked for a viewing before I proceed with any payments and the representative said "it'll probably be gone by then" as if to push me to put down a payment on a property I haven't properly seen. (The final straw) I thankfully looked at the reviews before I proceeded. Beware to anyone who is looking to get a property with them. Their business practices do not seem legit and I am not surprised at all by the mass of poor reviews.

Very poor experience with this agency. Me and my girlfriend tried to contact with them via phone number from the morning to evening but no one pick up the phone. They only communicate with us via Whatsapp with very unprofessional messages. We want to see the property before pay more than £5000 but Rashid (agent) refused. Even though we already proved that our total income meets the requirement, she still wants to take full amount of rent WITHOUT LETTING US TO SEE THE PROPERTY??? Luckily that I saw these reviews on Google before actually working with this agency. Now I understand why so many low rates from people.

Very poor experience with this agency. Me and my girlfriend tried to contact with them via phone number from the morning to evening but no one pick up the phone. They only communicate with us via Whatsapp with very unprofessional messages. We want to see the property before pay more than £5000 but Rashid (agent) refused. Even though we already proved that our total income meets the requirement, she still wants to take full amount of rent WITHOUT LETTING US TO SEE THE PROPERTY??? Luckily that I saw these reviews on Google before actually working with this agency. Now I understand why so many low rates from people.

RUN AWAY FROM THIS AGENCY ASAP. I just have a very poor experience with this agency during my process of renting a property. Sameena Rashid (letting supervisor) required us to pay 6-month rent upfront without letting us to see our apartment. We told her that we are willing to pay full amount of money, as long as we can see our property, but she say no. Who is going to pay more than £5000 without seeing the property? They communicate with us via Whatsapp and we are unable to contact them by phone. It seems like they’re doing something wrong and affraid of picking the phone up. Really dont understand how they can exsit with this working style. Very unprofessional.

I have used this company for several years to fully manage my properties. I found out they were charging me for unnecessary work. They were defensive and unopologettic when challenged. The Dont use these deceitful crooks.

DO NOT USE, AVERAGE RATING IS LOW FOR A REASON - absolutely shocking customer service. Seems like they never work. Never respond to calls or emails. When my flat mate initially moved in, they took weeeks to complete our reference docs and seemed like they had no idea what they were doing and only completed these a couple days before our move in date. When we moved in, the blinds in all rooms were broken. We had to pester them constantly and only when we threatened to contact the landlord directly, they did something about it. This took 3 months.

I’m giving you 1 because I can’t give you 0! I tried to call many times, no answers. Once, we finally was at the phone, and the agent cut the call. They don’t want to rent or sell the house. No email replay. Nothing.

DO NOT USE. Do they even work? Unresponsive to any issue or call, when they finally answer (normally to ask for money) they are rude and unhelpful. Flat had an broken window which remained open the whole tenancy because the didn’t fix it.