Disrespect with potential customers and poor communication.

Absolutely AWFUL experience with this estate agents. We moved from Birmingham and were meant to move into Alto, when we moved in the flat was FILTHY. It had not been cleaned from the last tenants, the furniture was falling apart, there was mould and the apartment smelt. We immediately moved our belongings out. Every single time we have called it has gone straight to voicemail. We have returned the keys and were told we would receive our rent and deposit back this morning - of course we hadn’t. No sense of urgency or consideration from this estate agents considering we cannot find a new apartment until our money is returned - £2688. We will be raising this to a property ombudsman / TDS if we don’t receive our money back immediately.

Unreliable company. Gives wrong information and delay responding, not responsible to the inquirer

Awful experience. Rented for a year, furnished flat. furniture broken on arrival. countless issues with few being rectified, no professional clean before we moved in, then to cap it off they tried to take deductions from our deposit. Absolute den of thieves.

Would leave a 0 star review if I could. This is the worst company in EXISTENCE. save yourself the endless sleeplness nights, anxiety, countless email trails and stress and steer clear of these cowboys. They are quick enough to take your deposit then you will never hear from them again. On the day of move I rang the office phone 36 times only to be ignored. My flat has numerous problems and no one will reply back to emails or even answer the phone. When you do get through the staff are rude and unprofessional. Jess Miles the "manager" called me at gone 5pm advising I need to sign the tennency agreement as it needs to be complete by close of play, when I asked for her to stay on the phone for confirmation of the email she advised me she'd finished 15 mins ago and "just sign the form and submit it" I have had an issue with a silverfish infestation and have yet again been ignored with all the emails sent. Funnily enough the only email that was replied to was one about a major leak in the flat (obviously due to the fact this is a major health and safety issue)NegativeResponsiveness, Quality, Professionalism, Value

0 stars

Worst agency I’ve ever dealt with. Took over 6 weeks to return my deposit. I had to argue every step of the way and file a case with the tendency deposit scheme. I overpaid rent once and they took a month to return the over payment, took me threatening a small claims lawsuit. When it was returned, it was missing a portion. Had to again threaten small claims court before I received the remainder. They will lie and bully you. I cannot explain how terrible they made me feel the last 6 months I lived there. I don’t know how they live with themselves. Avoid at all costs.

Do yourself a favour and DO NOT use this agency. They have literally stolen a chunk of our holding deposit and offered absolutely no explanation why - which in my books counts as stealing. Whenever I had any questions about the referencing Sameera just told me to reach out to RightMove and ask them - it's literally your job to know this why are you making me do it for you? We then sent a £288 holding deposit and asked for a 6 month tenancy (which was an option given to us), then the landlord said he only wanted 12 months so Sameera offered to return our holding deposit. We then received £218 back and not £288. I sent MULTIPLE emails asking her for an explanation and she completely ignored me!!! I don't even know how it's possible for a registered and reputable business like this to just take some of our money without even specifying why. I'm not someone that ever leaves reviews really but this is just shocking on so many levels, I had to.

they're discriminatory and incompetent. I thought you needed some sort of a license to work in property? 1st. - when I said i wanted the property during my viewing the agent said 'he needs to check with the landlord as he might not want to rent to a pregnant person due to potential damages' - this is discrimination and it is disgusting, it's also blatant ignorance as exactly what damage can a new born baby do? 2nd - maintenance takes weeks. we needed the washing machine replaced (after not having a working one for over a month) and a pipe broke while installing the machine which led to a leak under the floor boards that lifted the floor boards and completely damaged the floor in the kitchen, part of the living room, and the hallway. they left the leak for weeks even with me sending pictures and videos regularly showing the damage to the floors (never mind the waste of water that I'd have to pay for also!). This was during winter as well so likely has caused mould in the underlay. The thermostat was never functional and after a few attempts to fix it they've just given up, so there is no thermostat in the property. A few years ago I was without heating for weeks over winter when my kid was a newborn. I don't know the landlord personally but I know this isn't him because he has authorised changes that were due to preference and not 'need' - like a new sofa for example, so I know he's sound. The incompetence is completely from the letting agency who clearly do not care. I've never had an inspection here, and apparently my smoke detectors were 3 years expired. My boiler was also a year past inspection (and the switch caught on fire in the middle of the night which is how I found out any of this!). Now they want to raise the rent (even though the floors are wrecked and the thermostat doesn't work?) - and they're trying to intimidate me saying if I don't agree and sign a new lease they will evict. I've been here for 6 years, by law I do not need to sign a new lease. I've also said I would agree to a rent increase if they fix the floor and the thermostat which I think is very fair. But instead of fixing the damage they allowed to get worst, they try to bully tenants since a lot of tenants don't know rental laws or don't feel empowered to defend themselves. It's disgusting an agency would do this to a home with a young child. I've used 3 letting agents in Manchester and the other 2 never had a problem with them. Just this one. AVOID AT ALL COSTS!!! As a tenant and as a landlord. They do not care about your property. update: I moved out a month ago, there are already new tenants in the property, yet there is no clarity relating to when my deposit will be refunded or how much of it will be returned - i have now started a TDS dispute. Seriously vile behaviour.