We are sorry that you felt you were only able to leave us a 1* review. Customer service is very important to us and therefore we would be grateful if you would contact Michael Hodson, Branch Manager at the Middleton Office so that he can discuss this with you.

Hi hacka2k13, We are disappointed you have only left a 1 star review. As there are no further comments to identify you, please contact Michael at the office on 0161 643 9617 to discuss your concerns and hopefully we can rectify these.

Thanks you for your feedback, we appreciate all feedback both good and bad in order for us to strive to improve our service. We offer all our landlords Rent and Legal cover subject to satisfactory credit and reference checks. Whilst we offer all applicants every assistance, unfortunately we do have to adhere to the reference providers criteria. I understand that the one of my colleagues has spoken to you since your review and you have confirmed that you no longer wish to proceed with your application for our property as you have since found a more suitable property.

I was sorry to read your comments about our service. As Advisers, we always aim to offer the highest level of customer service, and it is always regrettable when a customer feels they have not had the care they were entitled to. If you take the opportunity to read any of our previous reviews, I’m sure you would agree that your experience was very much a one off situation, as the feedback we usually receive is extremely positive. Unfortunately, not all mortgage applications are straight forward, and some do take more time to research, as we need to ensure you really are receiving the best possible advice. I'm pleased to hear you did get the mortgage you wanted, and I would like to wish you well for the future. Sarah