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Ryder and Dutton

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Ryder and Dutton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

Stressful experience however good service from the estate agent. Lisa Royle was my contact and she was extremely efficient and helpful. Always responded to emails and phone calls and helped chase up solicitors to keep the process moving. Solicitors often expect that you understand the process of selling a property. Lisa would always explain and help me to understand the process better. Definately my "go to person" when feeling frustrated. She also kept me updated constantly. She is dedicated and an asset to Ryder and Dutton. Thank you Lisa

review by Sharon Tate

Reply from agent

Thank you Sharon for such a lovely review, new build deadlines are stressful and solicitors jargon doesn’t help but we all stuck with it and pushed this through. We can now look forward to completion. Thank you again from all the team at Ryder and Dutton, Middleton.

4.00 /5

Good service

review by Aston Howarth

4.00 /5

We have sold 2 houses over the years they are very professional and all the staff work very hard to sell your property as soon as they can

review by Kenny Lee

4.00 /5

Called up yesterday to see if we could view a house either yesterday, and the lady said no as they were busy which was fair enough, what annoyed me is the arrogance of the woman, and the fact she didn’t even bother to ask if we would like to book for another day. 2/11/2018 Have spoken to the Branch and happy with the response and communication I have had with them, it’s been very professional , will gladly deal with them in the near future.

review by Munaza Akram

Reply from agent

We’re sorry you have only been able to give us a 1 star rating. Your comments greatly concern us. Customer service is hugely important to us, so we would like to contact you so we can apologise and fully understand what has happened, but unfortunately we do not appear to have any record of you. We would be very grateful if you could contact Jake or Sam at our Middleton office on 0161 643 9617 to discuss. 5/11/18 Thank you for your latest review. We are grateful for your initial feedback and very pleased that you are now happy with our response and communication. We look forward to being able to assist you in the future. Best wishes Jake Rowson

3.00 /5

review by Marcin Iwanski

Reply from agent

Thank you for your review

3.00 /5

Sale took too long and somehow it was assumed we were living in the property we were selling and all mail went to the wrong postal address. Otherwise courteous and responsive when asked for assistance of information

review by Julie Phillips

3.00 /5

I would highly recommend Ryder & Dutton Middleton. Special thanks to Claudette Cole who helped a lot with the sale of my house. Thanks to the entire Ryder & Dutton team

review by Tommi Z

Reply from agent

Thanks for your feedback Tommi, we are glad you had a great experience!

3.00 /5

review by Andrew Henshaw

Reply from agent

We're sorry you have only been able to leave us a 3* rating. Customer service is hugely important to us, so we would like to contact you so we can understand where we can improve. Please contact Michael Hodson, Branch Manager Middleton office on 0161 643 9617.

3.00 /5

Our sale was a difficult one, selling to someone in Hong Kong. The first buyer pulled out and l felt we could have been informed a lot sooner as we were constantly chasing for info.. it's the not knowing, reducing the price and long term payments of an empty property that made this sale bitter sweet. A lot of the time it was hard to get hold of anyone. We have another property to sell later in the year and will use Ryder and Dutton again, this time hoping it goes a lot smoother

review by Michael Byrne

Reply from agent

Hello Michael, Thank You for taking the time to write a review for us. I understand this was the 2nd sale we have had in the last 12/18 months and I am sorry it hasn’t been as straightforward as we would have expected. Some buyers can be difficult and can prolong sales which at the outset isn’t always easy to anticipate. Thank You for giving us another opportunity with the other property you have and I can assure you we won’t let you down. Thank You Michael Hodson

3.00 /5

Average service provided over the phone.

review by Bob Pegg

Reply from agent

We’re sorry you have only been able to give us a 3 star rating. Customer service is hugely important to us, so we would like to speak with you so we can understand where we can improve. We would be very grateful if you could contact Michael Hodson at the Middleton office on 0161 643 9617 to discuss.