The entire team were incredibly helpful and friendly from the first viewing to the check in, When a moving date had to be changed at short notice the staff were understanding and patient. I have dealt with various estate agents across the country, but Northwood Newcastle have really excelled in terms of customer service and professionalism.
I have been very impressed by the efficiency and courtesy shown by the agency. From my first visit to the property I have been very well looked after by Sara and in particular Julia who was prepared to come in on her day off to do the handover. Nothing has been too much trouble and I have been impressed by the whole process. Including the very detailed accurate inventory.
Throughout the process of buying my first home Northwood were very good at helping make things straightforward. Their friendly, service-with-a-smile attitude made them very approachable. The sale nearly fell through as it did drag on, however this was more the fault of the seller than the estate agents, who worked hard to contact him as best they could. My contact there was Victoria Skoyles, who was very friendly, helpful and quick to respond to queries, with a very personal and understanding attitude. She did a great job of keeping my informed of what the next step of the process was, understanding that I was a first time buyer and unsure of how it all worked. Many thanks.
An excellent agency providing a first class service at every stage of the purchase process. Would certainly recommend this company without hesitation.
Wendy was on time and gave us such a friendly greeting. She knew lots about the house and showed us round to begin with before letting us wander about and ask questions. No question went unanswered and nothing seemed like too much trouble or like we were taking too much time like I have felt with some other estate agent firms. Wendy just seemed so professional and like she really wanted to sell the house, without being too pushy. I'd definitely want her selling my house and I wish I had wanted to buy the house she showed us.
I have just worked with Julia to let my property and Julia did a great job of finding a good tenant very quickly. She does a very thorough inventory and takes care of both landlord and tenant, providing us with a wealth of information on our roles. I would not hesitate to instruct Julia again.
Victoria, Julia and Laura at Northwood have helped me find a buyer for my property (offer at this point) very quickly and efficiently. They have communicated effectively and really paid attention to my particular needs and requests. They have advised me from their professional knowledge of the market but never pressured me away from my own preferences. I would thoroughly recommend them as estate agents (have to say I have dealt with some useless and inefficient agnts in past transactions :) )..
Julia has been absolutely fantastic in helping me rent a property. I was under a bit of time pressure as my current tenancy was about to end. She's been very quick with processing my application and always very good with responding. Scheduling a meeting to sign the final agreement went very smoothly as well and was nicely fitted around my schedule. Would recommend.
As always, a pleasant experience through Northwood. Both Laura and Julia were great and very helpful as are all staff I have dealt with previously. A real credit to Northwood for having such lovely staff :o)
The staff could not have been more helpful, caring and pleasant regarding the sale of my elderly mother's home. They were sensitive to her situation; kind and respectful. They accompanied all viewings. Communication was excellent. Special thank you to Victoria.
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676 West Road, Newcastle Upon Tyne, Tyne & Wear, NE52UR, North East, UK
Website:
http://www.northwooduk.com/The Newcastle branch was established in 2004 and has built up an excellent reputation for customer service and high levels of client retention. With staff qualified to ARICS level we deliver a range of flexible lettings and sales services across Tyneside. The business has expanded over this period and now occupies offices at Denton Burn giving easy access across Newcastle and South of the river to Gateshead. Our speciality is our Guaranteed Rent product which has proved popular with a range of landlords and our accompanied viewing service on sales properties ensures that w e are working hard at selling your property and not just arranging viewings for you to carry out!
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