A generally good relationship and courteous service. As with all distance managed operations there are misinterpretations of events, however, working together ends up with a satisfactory conclusion and all round satisfaction agreed.

Good agents

Excellent service apart from some slight miscommunication. They are very thorough and helpful with any information needed or questions asked.

Know the local market and offer good advice.

Letting Agents often seem to be working more for the tenant than the owner and do little to help maintain economic rental levels in the face of competition. Not so with Northwood.. their advice is based on an excellent interpretation of local market forces and owners do well to listen to them. Doing so has seen very few voids during the 10+ years we have worked with them despite very adverse trends in this area of the Country. Their professional approach resulted in us choosing another branch of Northwood in the West Midlands for another rented property and we've not been disappointed.

Sale of 10 West Farm Mews

Victoria throughout the whole sales process has been very helpful and is the only estate agent who showed a genuine interest in selling our property and whilst we did not get as much as I wanted she still helped to actually sell the property. However, towards the end of the process it felt like Wendy was acting on behalf of the purchaser and not ourselves chasing us up constantly to return information requested by buyers solicitor which we felt was not necessary to progress the sale and wanting to know when we would vacate the property.

generally speaking they are very friendly and easy to work with but as i paid 3500 pounds in total in auction fees and estate agent fees I shouldnt have to be the one having to provide information about what my solicitor is doing- they should contact them themselves. Just my opinion, but like i said they are nice people.

Although the staff where friendly and helpful me and my partner had some issues when we moved in. The previous tenant of the property changed the electrical and gas to a card and key top up. Me and my partner where not made aware of this untill the day we moved in. An upon moving in before we had any electricity we had to pay of the previous tenants £40:00 debt on the key card. And we still have no gas/heating as the property is being changed to a monthly tarrif next week. And Npower won't open the gas account till this change has happened. Overall Im disappointed that this wasn't sorted prior to me and my partner moving in. As we have gone 6days without heating untill Npower change the meter over.

When wanting to view a property for sale I did the polite thing and phoned up to make an appointment. I was made to wait ten days for this yet on the day I turned up on time I was told I had to wait while someone else was being shown the property who had just walked in to the office and asked if they could see it straight away as it was near their office! So in future don't be polite and make an appointment, just barge in and ask to see it straight away, you will get to see it first that way.

Madly unorganised and poor communication. We booked a viewing using their auto booker and it's rubbish. I was stood outside in the cold waiting for someone to arrive for a house viewing. I called the office and was brushed off with a "he'll be 20 minutes he's running late" without even asking me about what property it was. Then I ring back 20 minutes later, someone more helpful answers but they say that the booking was for the same date next month! Then we find out that the auto booker had rearranged our appointment without telling us. There was little attempt to help fix the mistake, again palmed over to the auto booker which never has any available slots no matter what time I check. I missed out on a dream property due to incompetence.