We are aware that you are not one of our tenant or clients and that you are actually a neighbour of a property we manage. You may not be happy with the landlords decision but it is unfair to to try and discredit Northwood because you don't agree with the decision made.

Leppi Looloo you are not one of our tenants or have ever been. I can only assume this is a fake account?? Please contact us directly if you wish to discuss any concerns.

I am sorry you felt it necessary to leave a 1 star review with no comments and no name so we could identify you and find out what has prompted this negative review. I can only assume that this is not a genuine review.

I am sorry you felt it necessary to leave a 1 star review with no comments and no name so we could identify you and find out what has prompted this negative review. I can only assume that this is not a genuine review.

Hi Joanne, I am sorry I have not been able to find you as a previous tenant. I would be very happy to discuss any issues with you but we have no record of you. We record all our calls and correspondence on our system in regards to inspections. We carry out thorough inventories and photos and we take evidence photos for any deductions that we are asked to make by the landlord. We use the DPS to lodge deposits who offer an adjudication service if you are not happy with any deductions made in order to protect you as a tenant as well as a landlord at the end of your tenancy. Please contact myself Sara on 0191 2740119 if you wish to discuss.

I am sorry you feel that way. We are aware you are not happy regarding a deduction from your deposit. Unfortunately any invoices where issues have arisen where it was the tenants responsibility to cover remain unpaid, have to be deducted from the deposit which we made you aware of at the time. We wish you well in the future.

I am sorry you have not been happy and felt that it was fair to leave this 1* review. Our calls are recorded so I can confirm that Jayne was trying to help you with your enquiry however you were getting quite angry. The manager heard her conversation with you which is why she knew that Jayne had not been unprofessional. I am sorry if you believe this made her biased. I do hope you all the best with your property search.

I am sorry you have not been happy with issues throughout your tenancy. In regards to maintenance issues we are at the mercy of contractors and the last issue you had was during Covid 19. Although we arranged a contractor to attend you failed to mention that you were isolating as you had Covid 19 which meant that the contractor could not attend. As you work in the health service you are aware that it would have been negligent to have allowed any one to attend. In regards to the cleaning you have been sent a very detailed check out report with photos of the issues that were found so whilst you may not be happy with the cleaning this was very clearly needing to be carried out in order to move a new tenant in. We will accept responsibility for issues such as the boiler at the outset of your tenancy as you are aware and mentioned in a previous good review but we have no control how you leave the property and can only deal with what we find at the check out. I am sorry if that seems like we are placing the blame on yourself. I am also sorry I have been out of the office and not able to deal with your calls straight away, our industry is extremely busy at present. You had been made aware that I would finalise your deposit when I had the invoices, which I have chased but the contractor has not sent them although promised to have this sent over this morning.

I have searched our data base and we do not have your name anywhere as a client. I would be grateful if you could contact me on sarabutler@northwooduk.com regarding your review to see if you may have the wrong company or to put right your dissatisfaction with Northwood Tyneside.