Northwood - Newcastle
Northwood - Newcastle
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1.00 /5
Speak to there tenants with complete disregard and good luck getting repairs done
1.00 /5
Waited nearly 20 minutes for the agent to turn up, then left. Not even a phone call to let us know if they were running late, time wasters!!!!!
1.00 /5
Very rude agent when viewing on site.
1.00 /5
Criminals - Avoid at all costs. Very un-proffesional and will fabricate costs and services that never existed to change for.
1.00 /5
We find the staff to be very inefficient, uninterested and ineffective. If you manage to speak with the branch manager you get the same response. They leave repairs such as leaks, damp, broken fridges and broken boilers to worsen, they patronise and charge you for anything they can muster up. They say one thing and do the opposite. They insist on inspections despite the fact you've paid the deposit, they have issue with everything such as hanging pictures and gardening yet they don't help with urgent matters. They patronise with remarks such as "we'll speak to your husband" or "we've already discussed the matter with your husband", "perhaps you should confer with Mr..." We would advise everyone to avoid this place and save yourself a headache and the extra cash they swindle. Avoid!
1.00 /5
Do not pay their admin fees if you have a zero hours contract. There is no option to state pro rata earnings on their electronic forms and they ripped me off £200 just before Christmas. Avoid!
1.00 /5
DO NOT USE THEM! Shockingly bad service from Northwood, went to view a property, was told it was available and that if we were interested to send the application back asap. Which we did, on the day we received it! Even chased it the next day, anyway, a couple of days later I called them only to be told by Kady that it had been given to someone else! Bearing in mind she was the one who emailed us initially to say it was available. It's obvious that they were using us a back up plan. We were told we could pay a fee to reserve it, which we were willing to pay, we acted fast, got our references and payslips together super quick on the understanding we were going to get it. There was no communication from when we made the application. Absolutely horrified!
1.00 /5
10.05.2019
My father had worst experience ever that bad he had grounds to end contract and was promised the earth lost bank details even when they got them a second time withheld payment after tenant paid keep away there cowboys
review by Darren Henderson
10.05.2019
1.00 /5
WOULD NOT RECOMMENDED!! Previous tenant of a flat Northwood managed. Ignored all emails of repair work needing carried out including condensation, broken windows, damp, mould etc. A member of their staff allowed themselves into the property when they believed it to be empty. Only I happened to be in the bath, heavily pregnant when I caught this member of staff snooping. When it comes to checking out, they split hairs to gain as much deposit as possible, however no issues were raised on monthly inspections. Needed persistent nagging to provide me with a replacement smoke alarm and carbon monoxide detector. Found staff to be very unprofessional and condescending and will be avoiding Northwood like the plague. IN REPLY TO NORTHWOODS REPLY... Yes, I did receive an email from yourselves to inspect the property in January 2017, I however cancelled this appointment 11 days before a member of your staff allowed herself in to the property which she believed to be empty and began snooping around. (All members of your staff were aware that this appointment had been cancelled) As for the help we received upon checking out, this was minimal if any. I got a patronising and snobby attitude from the branch manager of all people. Its a shame the interest which was shown to the property when we checked out, wasn't shown throughout our tenancy. But of course, when there is a considerable amount of money involved, hairs were most certainly split.
Contact details
Sales Phone:
Sales Email:
Lettings Phone:
Lettings Email:
Opening hours
Unknown
Address
676 West Road, Newcastle Upon Tyne, Tyne & Wear, NE52UR, North East, UK
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About
Website:
http://www.northwooduk.com/The Newcastle branch was established in 2004 and has built up an excellent reputation for customer service and high levels of client retention. With staff qualified to ARICS level we deliver a range of flexible lettings and sales services across Tyneside. The business has expanded over this period and now occupies offices at Denton Burn giving easy access across Newcastle and South of the river to Gateshead. Our speciality is our Guaranteed Rent product which has proved popular with a range of landlords and our accompanied viewing service on sales properties ensures that w e are working hard at selling your property and not just arranging viewings for you to carry out!
Our team
Sara Burtler
Michaela Burn
Victoria Skoyles
Wendy Forster
Julia Broadley
Laura Cheetham
Rebecca Long
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