I am sorry you did not find our website very easy to navigate. We have not had this comment before so if you could provide some specifics I can speak to our franchise office to see if we can improve your experience.

I am sorry you only felt we deserved a two star Review. It would be helpful if you could provide us with some feedback as to why we have been given that score so we can learn from this. Having checked our system I have not been able to find you at all so am unable to contact you directly.

Thank you for discussing your problems with us on the phone. It seems our communication was not as good as you would have liked and we will strive to be better in future. I hope we can show you some improvement in the future as we value you as a tenant.

Anthony, I am sorry we did not respond to you as quickly as we should, we were waiting for information from the landlord before responding but we should have sent a holding email explaining this. As you are aware you started your tenancy with another agent and landlord. Your deposit was not passed to your current landlord so when we took over the management of the property we were not in receipt of any deposit. Your current landlord has paid you the amount of deposit that you paid as a gesture of good will but if you wish to take legal action regarding the deposit not being protected then you will need to contact the previous agent and landlord which will be on your original tenancy agreement. If you do require copies of this tenancy agreement, please let up know. I do wish you all the best.

I am sorry I have looked for you on our system and can’t find your details, if you can contact me on 0191 2664455 I can see what the issue has been. I can assure you we are not a racist at all, I am sorry if you have felt that but if you contact me I can look in things for you. Sara, Lettings Director

I am sorry to hear that you are having issues with your neighbours. We do take noise issues seriously however we are not able to prevent people from making noise. We do have procedures which we have followed. I am sure we will have asked you to reach out to the council who will help you deal with this as they are best placed to confirm if the noise is over an acceptable level. We will reach out to the tenants again. The council will once they have investigated get in contact with. If you wish to discuss the matter personally please send myself an email to sarabutler@northwooduk.com

I am sorry that you have had this experience. I will be looking in to this and will report back to you. Sara, Lettings Director

Abby, I am so sorry to hear this. We pride ourselves on our customer service so I sincerely apologise that we have let you down on this occasion.

I am sorry about the issues you have at our Benton Branch. This is not how we operate so I am sorry on this occasion we have fallen short of our normal high standard.