HM don't even deserves one star ! Very very very rude staff. I have never seen staff like them, all they care is about money. Impolite,unfriendly and Unorganized staff! Even the information they give to you its not true. I feel very disgusted that i had to deal with them. It was my 1st experience and i will NEVER EVER deal with them again. And if you're thinking about renting from them ill give you one advice RUN AWAY ! Worst experience ever!

DO NOT USE. Very unprofessional and unhelpful letting agency (notes sure if they meet the criteria to actually be considered a letting agency). They do not fix problems or even reply to emails. We got one response for every three emails sent. Your staff would benefit from some basic customer service training. Took longer than the legal amount of time to get the deposit back. Funny how everyone who has rated this page good is a member of their staff or has an affiliation to their staff....

Very very very rude staff. Will happily lose their temper with you and hang up the phone if you ask too many questions. They don't work as a team and all with give a different answer/explanation of what is going on. As a potential tenant, i would avoid like the plague. The company is listed under multiple names with the same director. They list under one company on rightmove and another on zoopla. One of which has a dead phone line. Everything about them screams suspicious and potentially a scam. I would also question why their business was nearly struck off at companies house. Someone who deals with paperwork for a living shouldn't make any filing amateur mistakes. For any landlords looking for a cheap agent, also avoid. They are talking to your potential clients as if they own the properties they are letting and couldn't care less. This is potentially costing you money. How these people have stayed in business is beyond me. Also, a number of the 5 star reviews...google their names and you will find where they work!

Doesn't even deserve 1 star! Absolutely horrendous customer service, arrogant staff members, unprofessional and downright rude. We had repairs to be done, that were put down in writing and handed to the agency dated 27th February 2017. Not one single repair was done from that list. They neglected to fix any repairs on the property and we're actually rushing us to move out of the property we were in as the landlady was selling the property. They did the same thing to the tenants in the property before us. Would never, ever, ever rent from them again. Would never even recommend them to anyone. Trust me, anyone I speak to will most certainly know what a horrendous and neglectful company they truly are!!

Avoid like the plague! Cowboys & conmen!

DO NOT ASSOCIATE WITH THIS COMPAN...VERY UNPROFESSIONAL!!! Me and my partner rang up and viewed an apartment with HM Residential and were extremely pleased/excited and set on this particular property. A few days later we travelled to the office on West Road, Newcastle from Chester-le-Street to discus a few questions we had to do with furniture, parking and payments which needed to be made. These questions couldn't be answered straight away as the owner could not get in touch with the landlord. We both received personal information and guarantor forms to be filled out to start renting the property in September. We left the office very happy and in total belief that the apartment was ours because of how much interest we showed. A week later, after making special trips to get the guarantor forms signed, my partner rang up to make another appointment hand the forms in and to pay for the first months rent and admission fees so we could move into the apartment the end of August. To our complete shock my partner was told that the flat had been rented out by someone else! In disbelief they told my partner that we should never of received the personal information and guarantor forms with paying a holding fee for the property. Not once did anyone state we needed to pay a holding fee to secure the property, we would have obviously paid it if we knew!! Two days later we visited to the office again and were we were told there was no way we could get the flat we wanted and we had to even ask for an apology from the owner. We have been left angry and extremely frustrated. We would STRONGLY advise no one to go through this company if they are wanting to rent or buy a property!!! Disgraceful.

Probably the most rude and unprofessional people I have ever met. Was disregarded after they had made a fatal mistake in paper work leading us not to get the property we wanted. Honestly don't appreciate getting spoken to with such disrespect from anyone let alone 'professionals' who 'have their customers at heart' HA