We requested a viewing on a property online, 5 days later they came back to us and said it was due to them being short staffed the call backs had been delayed, they arranged for us to view the property telling us we would be the 1st to view but could not get us in for for 48 hours ( basically took them a week to get a viewing in the diary ) so myself and my partner both took the morning off work only to get a phone call 1 hour 30 mins before the appointment saying the property has now gone: What happened to being the first people to view the property, we were clearly lied to regarding the the next available viewings. Awful service

Awful place. Didn't get my bond back due to their incompetents. I was placed with a crazy landlord, who they admitted was unhinged, so I asked to break my tenancy early. It was agreed with all parties. I was then accused of leaving early therfore lost my 900 quid deposit. The house was terrible too. Broken cooker. Broken doors in the kitchen. Broken central heating and fire. Nothing was fixed. Obviously on viewing the property none of this was apparent.

Terrible service! Called to ask if pets were accepted as ad of rightmove didn't say! Before I even finished my sentence the rude woman on the phone as barking her voice over me staying ' no. Definitely not' terrible service! Didn't even apologise for the fact the agents had failed to address this question I'm rightmove to begin with and save people wasting their time!

Extremely slow and unresponsive, I can't trust them to do anything.

Asked for simple flat information (what was available in an area). Couldn't provide it over the phone, the person seemed lost.They said they would call right back.. still waiting a week later.

I made an account just to give a 1 star, I cant stress how bad this business was when we where looking for a property. Alex is the one redeming employee if he still happens to work there

Very poor customer service skills, made us wait for answers, when inquiring for a house we really wanted.. a division method to get other people in there quicker!!

Do not touch these agents with a barge pole! I put a flat to rent with them over 2 months ago and they have still not advertised it. They ignore my telephone calls and visit to their office. I am trying to get the keys back but this is proving difficult.

So many issues over 6 year tennancy.Slow for repairs (many never happened), missed appointments, excessive renewal fees, unable to get our names correct each year.2 days before end of our lease contractors entered the property without our knowledge - breaching tennancy contract.Was 90 mins late for our check out appointment.Property had no inventory - however they tried to claim the staging pictures as a 'check in' photos to the DPS. Property was filthy when we moved in - with previous tennants rubbish in garden.We were never sent a copy of the check out report to sign - never asked for new address (and we have a Royal Mail forward set up)Despite this they still tried to claim £160 for cleaning fees - which the DPS sided with us on.There's no way of contacting head office - and my complaint email from 30th May has still not been answered. When asked about this during a telephone conversation it was said that they 'don't care' - which was nice!If renting comes up in conversation I tell everyone I know to avoid this company if possible.

good at finding tenants but can't manage their way out of the toilet. Management services amateurish. Tenant selection made not in the interest of landlord.Standard lease full of loopholes and unenforceable clauses. Do your own management at it will save you money.This company specialises in managing by ignoring landlords complaints.