Not always available. Difficult communication when issues arose

my experience included both good and bad experience. Overall, as a tenant, it was not as bad as other people said. Ill start with the bad things. Professionlism can ber improved. It was going fine until the end of my contract approaches. I understand that the viewing process has to take place to obtain new tenants but when the company calls to try to set up the viewing 4 days a week instead of organising it to be all in 1 day....that shows something I guess. There's this one time that they came for a viewing claming that they already arranged it with me but I had prove they didnt( no record of phone calls and email)-again lack of professionalism. Its kinda true that they will upset you with the loss of deposit. I was charge over 80 pounds for a broken key fob for the garage in which I never got to use( cuz I dont have a car) that meant it was given to me broken in the first place ( I got no prove for this but its my customer experience)- I was charged over 300 pounds after i move out, so expect something like this to happen if you decide to rent of here. Courtney was nice and kind to me while I needed help. The last month of my contract was a stressful time. However throughout the entire rental the repair service was excellent.

my experience included both good and bad experience. Overall, as a tenant, it was not as bad as other people said. Ill start with the bad things. Professionlism can ber improved. It was going fine until the end of my contract approaches. I understand that the viewing process has to take place to obtain new tenants but when the company calls to try to set up the viewing 4 days a week instead of organising it to be all in 1 day....that shows something I guess. There's this one time that they came for a viewing claming that they already arranged it with me but I had prove they didnt( no record of phone calls and email)-again lack of professionalism. Its kinda true that they will upset you with the loss of deposit. I was charge over 80 pounds for a broken key fob for the garage in which I never got to use( cuz I dont have a car) that meant it was given to me broken in the first place ( I got no prove for this but its my customer experience)- I was charged over 300 pounds after i move out, so expect something like this to happen if you decide to rent of here. Courtney was nice and kind to me while I needed help. The last month of my contract was a stressful time. However throughout the entire rental the repair service was excellent.

Very poor customer service

I viewed a property , 9 Collison street, Notthingham NG7 5AS at 13.20 on 3rd February 2025. Mr Luke wilson from your Notthingham office showed me the property. The asking price was £175000, I made an offer of £175000 04/02/2025. I got email from him saying that another offer was made on that property and I could make my final offer until 4 pm next day. I called him 2 days later if property available and he said it was available and I could make an offer. I made an offer of £179000. He replied me on 7/02/2025 and told me that Unfortunately, the vendor has now accepted another offer on the property. The property is still advertised and I asked a friend of mine to call the Nottingham branch ask to arrange a viewing. He was told it was available for viewing. I called the office 5 minutes after his call and explained the situation and the property is still advertised for sale. I was told an offer was accepted for the property and property not available any more. The person on the phone was not friendly either. what an unprofessional company it is. I wanted to contact their head office but I gave up after seeing bad comments on the Trustpilot.

Be carefull, take a lot or pictures when you check-in and out. They tried to claim our full deposit. Furtunatelly, TDS agreed with us and we got the money back