The worst experience one can have in his life... I liked one of their property and paid the holding deposit on the date of viewing. Later I went through there process including reference check and everything. I made the payment of another 4 weeks deposit and one month advnce payment, booked for the energy supply, internet, water and council tax after confirmation. After one month of this, on the day of key handover, they said they can't because my job hasn’t been permanent yet and asked for 6 months advance rent. I agreed as I need one on urgent basis. But later they said they can't as it's about tge landlord who doesn’t want us for the tenancy. I mean seriously it took one month for her to get understand what she needs actually. I won't recommend this agency because they don't actually know what they are looking for and have zero professionalism.

Absolutely shocking. I was living in a flat building that was being constantly broken into by homeless people. I had human faeces in my corridor. People smoking and taking drugs in my corridor. I was approached several times by individuals multiple times and as a female living alone who worked nights this became quite distressing. The fire exit was an health hazard as people had been living in it. Asked for an early tenancy realise waited months to hear back to then be denied by the landlord and no help offered. The only time they were good at communicating was when they wanted the rent I refused to pay after I had no other option but to leave. Martin and co Nottingham are absolutely shocking from start to finish. Absolutely ridiculous moving out charges such as fingerprints on chrome light switches that need cleaning and a £33 to change a light bulb that had gone, and for replacement locks to be done as ‘I had not returned the keys’ they then proceeded to include a picture of the keys in the check out form, these are just a few examples, they have tried to charge almost £2000 in checking out expenses. I wanted to move out of my flat due to it becoming an unsafe place to live I.e. constant break ins to the building, human poo in the corridors and people smoking drugs in the hallways. Martin and co plus the landlord were no help at all waited months for responses. I made the decision to move out due to the conditions I was living in and from then on forward the company was a downright disgrace. Do not move in to a Martin and co property. They are horrendous to work with.

My experience with Martin&Company ,Nottingham was an absolute nightmare from start to finish. Their lack of professionalism was evident in every interaction, from missed deadlines to unresponsive communication. Despite promising top-notch service, they failed to deliver on even the most basic commitments, leaving me frustrated and disappointed. Their staff was unhelpful, often ignoring my concerns and providing misleading information. The final product was not at all what was agreed upon, forcing me to seek additional help elsewhere to fix their mistakes. Overall, my dealings with Martin & Company were a complete waste of time and money, and I strongly advise others to avoid them at all costs.

Worst experience I ever had...and poor customer service...I viewed a house on last week..and I placed an holding deposit 175 and in the reference they said you can't take the house...and forget the holding deposit...They are faking the ad and cheating peoples...Don't be cheated...Today I got a mail the tenancy is cancelled..And your money refund is also cancelled..I done everything perfect...Worst cutomer service I ever had...😡😡

Martin & Co Nottingham- such a bad experience with this agency. What should be an exciting time for us turned out to be a stressful one. Our agent was Luke and his communication was very poor, emails were ignored for days. It all started when the provisional move in date came there was a silence from them, after numerous attempts to get an update they then pushed back by a week with a new date which would not be a problem but the problem was that we didn’t get the keys when we were told we would get them. A new date was set - a Wednesday or the very latest Thursday. Wednesday came and went and there was a silence again. On Thursday morning we stared to worry because of the delay we now only have one weekend (3 days left) to move stuff from our old place before contract expired, if we don’t get the keys we would be basically homeless but there is silence from the agency AGAIN!!!! Because we were told we would get the keys on a Thursday the latest we called the office on that day to find out what time we should pop in to pick up the keys and after they called us back they advised that we need to collect the keys on the next day - Friday at 4pm!!!! Frustrating to say the least. We don’t live locally, we are moving from south London and to be in the area we had to plan our time. We made sure we were ready to come and collect the keys on a Wednesday or Thursday but for Friday we already had other important commitments. There was no way we could get the keys earlier that day either even explaining our situation, it was like talking to a brick wall. We had to move our plans and waste all day just to get the keys. But at least we have them now!!! Phew 😮‍💨 I’ve never experienced anything similar before. All the other agencies always kept in the loop and move-ins were always smooth, they were dealing professionally and in timely manner while always keeping us in the loop of any changes. Here most likely if we wouldn’t have expressed our frustration on that Thursday when we were told the keys would be given I don’t think we would have them now, most likely they would have pushed for another week or so without explaining why they’re delaying again. Inconsiderate and poor communication is all I can say.

Martin and Co Nottingham are the worst estate agents we've dealt with. Their professionalism was lacking throughout our tenancy, with consistently rude and unprofessional communication. Tracy, in particular, was exceptionally rude. They scheduled a viewing for our flat four months before our move-out date without our consent, even threatening to enter the property regardless. Their disrespect for our rights and privacy was alarming. When it came to reclaiming our deposit, their unprofessional behaviour continued. Staff hinted that challenging their decision would result in lengthy delays. Furthermore, they claimed the property was handed to us in a clean condition, yet we had to clean a mouldy washing machine twice for it to be usable.

Great experience from my end as a first time Tennant. Courtney Richards was very patient and understanding. Had a technical issue but it was sorted with his help. ____ Edit - Deposit overcharge

Martin and Co Nottingham are the worst estate agents we've dealt with. Their professionalism was lacking throughout our tenancy, with consistently rude and unprofessional communication. Tracy, in particular, was exceptionally rude. They scheduled a viewing for our flat four months before our move-out date without our consent, even threatening to enter the property regardless. Their disrespect for our rights and privacy was alarming. When it came to reclaiming our deposit, their unprofessional behaviour continued. Staff hinted that challenging their decision would result in lengthy delays. Furthermore, they claimed the property was handed to us in a clean condition, yet we had to clean a mouldy washing machine twice for it to be usable.

Unprofessional scheduling/record keeping I had a viewing scheduled with them (made over a phone call with a member of the team) for which I waited for over 15 minutes as I understand people can run a bit late sometimes. When no one turned up, I rang the team. I was very unpleasantly surprised to find out that there was no record of the viewing on their system. The person I spoke to initially said there was no record of me in the system, then was apparently able to find some record in his system - not sure what changed there as my details certainly hadn't. When rechecking the original advert on rightmove, it looks as though the property is now let. As this is quite understandable, I would have expected Martin & Co to let me know and cancel the viewing, as other agents have done - yet nothing until I called them. If you have let a property and cancelled any further viewings, please do any potential tenants the courtesy of letting them know so they do not make plans around the viewing and actually attend it as I did. I cannot comment on the sales side but please do not allow the team on the lettings side to waste your time as they did mine. The only positive of my experience is that the gentleman/men I spoke to both times were polite on the phone.

Concerned parent

If your the parent of a future student do not rent a flat or apartment contained within crusader house Nottingham , from unknown people letting homeless people sleep in the corridor, people defacating in the corridors and strange men with god knows what motives approaching single females be warned .