Completely unsatisfactory letting agents to deal with. Only interested in exploiting you for as much money as possible. Impolite in communications and difficult to have reasonable conversations with. Would not recommend at all.

Our experience with Martin and Co began on a positive note, as Courtney was responsive and kind during the initial stages of our tenancy. However, we encountered several issues that marred our overall experience. Firstly, the referencing process was lengthy and frustrating, causing a delay in our move-in date. However, the most significant issue arose upon the conclusion of our tenancy, when we found that an unreasonable amount had been deducted from our deposit. Despite leaving the property in immaculate condition, as we have done with previous properties in Nottingham (that, with other agents, had never had deductions taken), we were charged for multiple unnecessary services. The biggest charge was a £200+ deep cleaning service. It in no way needed a deep clean. We also fully cleaned the oven and defrosted and cleaned out the fridge. Adding to our concerns, we discovered that the cleaning company hired for this deep clean service is affiliated with Martin and Co, raising questions about potential conflicts of interest. It is clear that they fabricate these invoices. Furthermore, when we attempted to dispute the deposit deductions, we felt pressured to accept the charges, as we were informed that the new tenants would be unable to move in until the matter was resolved. This would have resulted in additional rent charges for us, as we were responsible for rent until the new tenants took occupancy. We found this situation to be unfair, especially considering that all deposit checks had been completed and there was no reason to keep them from moving in. It felt like we were being blackmailed into accepting the charges and even in our attempts to dispute, none of our points were being recognised...we just received excuses and broad replies that did not help so it would have gone back and forth anyway. In summary, our dealings with Tracey and Robbie regarding our deposit were highly unsatisfactory. Due to these negative experiences, we would not recommend Martin and Co to anybody and would, in fact, warn people to steer away if they want to avoid unnecessary and unfair charges. I have experience with many estate agents in Nottingham and Martin and Co have been, by FAR, the worst.

Very unprofessional, avoid at all costs

If 0 zero stars could be given then I would. Where to start, this agent is appalling, the staff are beyond rude, especially Tracey. They do whatever they can to try and get money from you, including contravening the housing act. They do not attend to repairs in a timely manner. They tell you they have sent details of repairs to the landlord and are awaiting authorisation and when you enquire weeks later on the progress, they tell you to report the problem again and blame the landlord, I asked for proof of landlord been made aware, which they could not provide, it wasn’t until I said I will get in touch with the landlord directly that they finally repaired the heating (this was in winter and sub zero temperatures outside). This is not a professional business so do not use unless you are happy with poor service.

Extremely poor communication. At the end of our tenancy, we have had no correspondence regarding owed deposit. We showed patience and understanding regarding bank holiday delays but to have no updates regarding a deposit…? Not a small amount of money. Whether there were delays or any other issues- all parties should be kept up to date but we’ve had numerous emails ignored. The person in charge of our case has been ignorant of our attempts to get in touch. We expected nothing more but a short email letting us know that our case is being taken care of but nothing… the final inspection occurred over a week ago and since then 0 attempts of communication from Martin co. Looking at the other reviews… ours is not a one off incident.

Our experience with Martin and Co began on a positive note, as Courtney was responsive and kind during the initial stages of our tenancy. However, we encountered several issues that marred our overall experience. Firstly, the referencing process was lengthy and frustrating, causing a delay in our move-in date. However, the most significant issue arose upon the conclusion of our tenancy, when we found that an unreasonable amount had been deducted from our deposit. Despite leaving the property in immaculate condition, as we have done with previous properties in Nottingham (that, with other agents, had never had deductions taken), we were charged for multiple unnecessary services. The biggest charge was a £200+ deep cleaning service. It in no way needed a deep clean. We also fully cleaned the oven and defrosted and cleaned out the fridge. Adding to our concerns, we discovered that the cleaning company hired for this deep clean service is affiliated with Martin and Co, raising questions about potential conflicts of interest. It is clear that they fabricate these invoices. Furthermore, when we attempted to dispute the deposit deductions, we felt pressured to accept the charges, as we were informed that the new tenants would be unable to move in until the matter was resolved. This would have resulted in additional rent charges for us, as we were responsible for rent until the new tenants took occupancy. We found this situation to be unfair, especially considering that all deposit checks had been completed and there was no reason to keep them from moving in. It felt like we were being blackmailed into accepting the charges and even in our attempts to dispute, none of our points were being recognised...we just received excuses and broad replies that did not help so it would have gone back and forth anyway. In summary, our dealings with Tracey and Robbie regarding our deposit were highly unsatisfactory. Due to these negative experiences, we would not recommend Martin and Co to anybody and would, in fact, warn people to steer away if they want to avoid unnecessary and unfair charges. I have experience with many estate agents in Nottingham and Martin and Co have been, by FAR, the worst.

I have an ongoing tenant application with martin and co and an inust wanted to complain about one pf their employees Destiny, just a friendly advice if u get her as your application manager please request to change her as she is very rude and unprofessional. Cheers

Rude agents, menacing me on the phone. One agent pushed me outside when I had a regular appointment. The came to the flat for a viewing without notice. Who doe they think they are? Should be banned from the list of letting agencies.

The Worst! Agent named Carlos

The Worst! Agent named Carlos confirmed a booking and never pitched up. STAY AWAY! Extremely disappointed. Would not recommend to anyone.