Thank you for taking the time to review your experience with us. We're sorry to hear you didn't receive a check in time until the day you moved. We use a 3rd party company who conduct our inventories and will raise your concerns with them to help improve the service we offer. All the best in your new home. Kind regards, Hannah

Thank you for taking the time to review the service you have received. We’re sorry to hear you are unhappy and have since looked into the comments you have raised. We have spoken to the member of staff mention below - James, and would like to clarify the points. James had confirmed, in advance, twice with your rental agency that he would be attending the property as instructed by your Landlord. Whilst attending the property he was refused access by you and spoke directly with the rental agency on loud speaker so you could hear the conversation, however he was still refused access to the property. You were then arguing with your rental agency regarding maintenance issues which had nothing to do with the appraisal visit instructed by your Landlord and ElliotLee, who have no dealing with regards to the rental of the property. At this point James left and replied ‘’thanks for your help” which you appear to have misheard. We take reviews of service very seriously. Should you wish to discuss further please contact the office on 020 8429 6125 and request to speak with me, Hannah Petford.

Dear Mr Gupta Thank you for taking the time to review your experience, we will take on board your comments and look at ways to improve our service based on your feedback. I would like to take this opportunity however, to clarify some of your points. The Move Management service is offered to all buyers and is an optional service. We typically get excellent feedback from our buyers with regarding the service they receive. May I remind you that there were several offers available to the Vendor at the point of your offer, it was their preference to proceed with a Move Management Client. At the time you were happy to take move management level 1. Your case was handled by the Senior team, several visits took place with you and your builder to the property throughout the process and your requests were accommodated as much as possible. Every effort was made with the previous Owner to remove items in the loft, other than remove them ourselves I cannot see what more we could have done in this situation. You are invited to visit the office to discuss your experience in detail with a member of the Management Team as we take this type of review very seriously. Kind regards James Burgess Director of Sales

Hi Sam, We're sorry you feel your experience with ElliotLee has not been what you had hoped. All our buyers are given the option to take out one of the move management packages available, which aim to enhance your experience as a purchaser and offers a multitude of products. Please feel free to call us to discuss if you would like to fully understand the benefits to buyers of the services on offer. Regards Hannah

Hi Sandeep, Sorry to hear you aren't happy with the service you received. Having looked into further with the team I understand that what you were requesting is an additional service and your Landlord had not selected this. We aim to be transparent throughout the business and all of our fees are outlined very clearly on all property adverts and also discussed before any payments are taken. Our fees are continually reviewed and are inline with our competitors.. We are always looking for ways to improve our service and will take your comments on board. We'd like to wish you all the best in your new home.

Dear Mr Mehta, Thank you for taking the time to leave your review. We welcome all comments and use these to continually improve our customers experience. We would like to respond to your comments below firstly, by clarifying a few points. The advertised price was a guide price of £265,000 where it was made clear on the advertising that offers would be expected to be in excess of this figure. The brochures distributed on the day of viewing were to advise of the vendors expectation, which on this occasion was £280,000. This is something our buyers usually really appreciate as they frequently comment that they are left not knowing expectation by other agents. We only provide buyers with information we are given and we are guided by are Vendors requests. When your mortgage valuation was returned as £250,000 we highlighted our surprise at the level quoted. You yourself spoke to us at your surprise and even challenged the valuation through your lender. Two bedroom properties typically sell at £300,000+ in that area. The property you refer to having previously been sold was not in the same block but was in the same road. The sale was agreed back in the first half of 2015, had a very short lease with a quick sale needed so this cannot be used as a comparison. We too are disappointed that you were unable to complete on the property, however there are many reason a sale can fail and a down valuation is only one of them. We received several offers on the property in the same price range and I’m sure if you did not feel the property was worth it you wouldn’t have offered in the first instance. I am happy to discuss this further if you wish over a telephone conversation or a visit to our office. Best regards, James Burgess Director of Sales