Very disappointed in the service. We contacted the team on the phone and then in person to try to arrange a viewing. Over five days later we have still heard nothing. If a viewing couldn't be arranged that is not a problem but a message/email to say that was the case is the minimum I would expect from a professional team.

Don't expect any support for emergencies on Sundays if you are a tenant. The flat door would not open and my daughter was locked inside the building, despite phone calls, VM and texts to emergency phone number. The website chat would not help, no response to email either. Still no response over 7 hours later, trapped in the building. Appalling service, I am a landlord and would sack my agents if they did this to one of my tenants. Do not use this agency.

Very bad communication and professionalism skills, horrible customer service with tenants, i do not think they even care after you signing your contract. Do think twice before dealing with them.

If I could've given no stars, I would have. Worst letting agency I've ever used. They'll let you live in a damp house that literally rains indoors, yet they'll be useless in helping the tenants get any justice. Never ever using them againNegativeResponsiveness, Quality, Professionalism, Value

Tries to scam ex renters out of money to do the landlords house up. Run a mile from this agency, scam artists and liars.

This Belvoir branch in Portsmouth & Southsea were managing several of our flats but now they are managing NONE. They are INCOMPETENT and the WORST residential managing agents we have ever used in our 96 years of operating. Belvoir NEVER inspected our flats in several years. Belvoir withheld information. Belvoir breached the management agreement. Belvoir don’t care about the landlord or tenant, they just want their fee. We caught Belvoir NEGLECTING their management responsibilities and lying to both tenant and landlord. Belvoir are NOT RESPONSIVE to emails and phone calls and their front office is run by untrained inexperienced staff with limited knowledge in managing property such as Emma, Yvonne and Helen. The directors are not hands on in the business and they will not contact you when there is a problem. The strange thing is we used Belvoir to sell one of our flats earlier this year and we found Joseph and Spencer great to deal with, however their management department are complete shambles. Conclusion: Don't use them for lettings or management, only for selling based on our experience.NegativeResponsiveness, Quality, Professionalism

Due to not giving a 5star review I have just been refused the property!!! CHECK THE OTHER ONE STAR REVIEWS AS EVERYONE HAS THE SAME SET OF PROBLEMS Also it seemed very strange to be pushed multiple times to leave a 5 star review before any paperwork had actually been signed and this is reflected when you read the 5 star reviews as alot of them say they are in the process of moving, not actually moved into their properties. So the first property I tried to look at took nearly 2 weeks of constant emailing and messaging even me going into the office. When I finally did get a viewing nobody turned up when I called they said it had been cancelled and that I had actually never been booked in.they said they would call me back but never did. I should have avoided them then but I gave them the benefit of the doubt. They then offered me another viewing for a different property and told me on the phone that it was £500 a month after I had paid the holding deposit they then said it was £560 so it was over my budget by £45 month. I had told belvoir repeatedly at this point that I was going to be using a guarantor service rather than a person the while time I was told that was ok and not a problem how ever the insurance company they use (let allience) had contacted them months prior telling them they were not going to accepting that anymore. In the end they took the money that they shouldn't have even though they knew I wasn't going to able to use a guarantor company and now are claiming they never had the deposit and they didn't know it would fail even though they were told months ago by the insurance company that no guarantor companies were allowed to be used for the foreseeable future. They have knowledgeably made me become homeless due to this. I am having to open a legal despite with them in order to get something actually doneNegativeQuality, Professionalism, Value