Often struggle with genuine estate agents in portsmouth. Belvoir can take up to 3-4 months to respond to an enquiry maintance or repair. Still have a broken window in the property despite being promised directly by a Belvoir estate agent it would get fixed in a timely manner before winter. Now it's winter and the house is very cold.

Not the best agency around. The house I was renting through them had many issues. To be honest they fixed some of them but not the main problem that was about mice in the kitchen, even after several solicitations. They just came around one time but they didn't do nothing permanent in order to stop mice from sneaking inside. In addition to that they asked me to pay 20 pounds when i needed their reference for moving to a new house and that is quite unusual. Furthermore they withhold a considerable amount of money from my initial deposit especially due to, as they said, "a deep clean throughout including all woodwork, kitchen clean, bathroom clean" and "Removal of items left in the property". About the first motivation I firmly think it was not true because i cleaned all the property deeply, especially the kitchen and bathroom. Instead, about the second one, all those items they removed belonged to either the owner or the previous tenants so I didn't touch them and I reckon it wasn't my responsibility to move them even if they affirmed the contrary. Another thing I didn't like very much was that after the end of the tenancy I asked them for a favor but they never replied to me (I just wanted to check if there was an important letter for me in the box inside the communal entrance as I didn't have the keys anymore). In conclusion it hadn't been a really good experience with this agency to be fair and my impression is that they only think about money.

No Good - service appalling really gone downhill I will not be using them again, Cosgroves are much much better

My friends and I rented a property from these criminals and while the first few months were okay, although the agency fees were extortionate, we then entered into a living nightmare with these people. After a couple of people left, two new people were to join us in renting the property. We gave the agents a months notice and the new tenants details so a contract could be sorted. Since the new people were expecting a contract to be signed etc they gave notice to their old landlords. Low an behold no contract had arrived by the time they were due to move in. The agents had not even requested any details from them a month after being told they would be moving into the property. After paying agency fees it took the agents another 2 months to get round to a contract being sent out. Turns out there were multiple errors with length (as we are students) and guarantors. After telling the agents about this we had not had a revised contract 3 weeks later. This was when we decided to leave. One of the new tenants did not want to go (understandably) but we just could not deal with the incompetence anymore. We were then advised that if the new tenant did not leave we would be required to pay rent until they decided to even if we were not living there and had not signed any contract. They also said this would have applied with the new contract once it came to an end if one person decided to stay the others would be liable for rent indefinitely until said person left the property. Belvoir advised us to change the locks on the new tenant so she could not stay. This is illegal and we could not believe we were given such "advice". They hardwired our own personal tumble-dryer into the wall during some maintenance work and then wanted us to pay to have it removed even though the mistake was theirs. Plenty of maintenance and health and safety issues were ignored even though the council had got involved at one point, from not having a fire extinguisher or blanket to not having a note board. After finally dealing with this issue they then attempted to take agency fees out of our deposit to refund the two new tenants who had paid agency fees to Belvoir, completely illegal! After many emails and phone conversations we sought legal advice and registered a dispute with the TDS. We quickly got our money back then. Any issues we had were dealt with at a glacial pace, rarely checked up on the property and we never got reports on the property or anything that we had done wrong. The itinerary that we had was detailed incorrectly and did not match the pictures of the property. This included two broken wardrobes, one which did not exist they had taken the picture twice and also IT WAS BROKEN. All in all I can confidently say that the agents were lazy, unhelpful, advised us to to something illegal, illegally tried to take money from our deposit and clearly did not care one bit about us. The moment they knew we were leaving and would no longer be receiving money from us they did everything they could to swindle as much out of us as possible. Could not be happier with the place we have now and guess what we had a contract sent to us within 2 weeks of requesting it.

waste of time and money.

Booked a viewing for a property, drove an hour and no-one showed up. Phoned the office who assured me they would get back to me with information as to the whereabouts of the agent and haven't heard anything since.

BE AWAY from Belvoirs.. they are dishonest & unethical They tried all tricks to deduct money from my deposit. regarding cleaning they charged £ 192 saying full cleaning which is complete NONSENSE, we have been working hard (night & weekends) to clean the property last 2 months & gave new life making it excellent condition compared to what was handed to us. And I asked them to inspection in my presence but no-one cared & finally after handing over keys they started claiming false charges on my back. When there was some window closing problem during winters it was making our house cold & when I called HELEN she told l also live just like that not a problem. such an unprofessional approach. VERY BAD PEOPLE.

found the experience of trying to rent extremely slow , vague and unprofessional. due to this experience it has caused me to pull out of the property through insecurities of the company and the way things were handled which caused financial loss and stress. would not recommend

WARNING! DO NOT COME HERE IF YOU ARE LOOKING TO RENT! TERRIBLE AGENCY, Would rate them 0 stars if it were possibly. They will take money from you left right and centre. They charge you for things they will never mention to you. When you are looking for a property they will be angels, but when you have signed the contract they will become devils. Only care about milking every penny they can. ABSOLUTELY TERRIBLE customer service.