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Parkers Reading

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

We discuss on the phone at least 5times and you give me nothing as I told what happened, I was expected to find a solution but guess what you guys don’t care about the situation just about money,and the thing is that contract was ended in20march under what circumstances you decided to extend it for another month with me as guarantor as long as I informed you about what happened and how you extend a contract without my approval and you chose to do it again for another month SHAME ON YOU!! A agency full of SCAMMERS!!!

Reply from agent

Hi Calin - we have reviewed the case in mention, and we believe this review to be unjust. We were in the process of removing you as guarantor and registering a replacement when the request came through from the tenants and yourself - since, however, the tenants you are representing have served the contractually agreed two months' notice. We have been in discussion with you on this since the request came through. We are happy to explain the situation and the current process in more detail.

1.00 /5

Hi Edgar - I am so sorry to see one star review! We would love to know more about your experience and how we can turn this into a five-star review! 0118 957 5455 or email us at reading@parkersproperties.co.uk We look forward to hearing from you.

Reply from agent

Hi Edgar - I am so sorry to see one star review! We would love to know more about your experience and how we can turn this into a five-star review! 0118 957 5455 or email us at reading@parkersproperties.co.uk We look forward to hearing from you.

1.00 /5
30.03.2022

unprofessional, don't communicate with people, they leave things in air, they extend contracts without let the guarantor know about this I contract them at least 5 times at phone plus I been in agency and guess what nothing ,it's been more than 2months and I'm still guarantor because they decided to extend the contract witch already was extended without my approval and without them contacting me (that contract was about to expire in20 March 2022 )they extend again for another month again without my consent !!! STAY AWAY!! don't deal with this kind of people!!!

Reply from agent

Hi Calin - we have reviewed the case in mention, and we believe this review to also be unjust. We were in the process of removing you as guarantor and registering a replacement when the request came through from the tenants and yourself - since, however, the tenants you are representing have served the contractually agreed two months' notice. While the notice is being served - this is a statutory periodic - a standard process. We have been in discussion with you on this since the request came through. As mentioned in the Google review, we are happy to explain the situation and the current process in more detail - 0118 957 5455

1.00 /5

Complete and utter nightmare, tried to book a viewing for one of their properties. Was confirmed that morning and then was cancelled with only a hours notice. Again today on the same property I had a viewing booked and drove the 100 mile trip to go and see it, 20 mins before the booked slot I got a call to say it had been cancelled due to unforeseen circumstances with no real apology even though I had called only 2 hours before and was told it was all confirmed, massive group of time wasters. A completely unorganised and unprofessional branch!

Reply from agent

Hi Jamie, I'm sorry to see the one-star review. Unfortunately with this property, certain factors are outside of our control. We 100% understand the frustration however, and our team have booked you in for a viewing that we endeavour to go ahead.

1.00 /5
Reply from agent

Hi Eddie I was disappointed to discover your 1 star review, without any explanation as to why you are dissatisfied with our services. I understand it may relate to a contractor visit that couldn’t go ahead recently, because the Tenant failed to observe the arrangements made. If this is the case, I feel your review is a little harsh, considering it was completely out of our control. If you have other concerns, I would be grateful of a conversation to iron out any issues. Please feel free to call me on 01189575455 or let me know a convenient time and I will contact you. Many thanks Mark Brooker, Lettings Director

1.00 /5

The most absured and rubbish estate agents I have ever dealt with. Wanted to buy propert in reading as investment, arranged 4 viewings for a saturday and confirmed them with a guy name Damien on Friday since I was driving all the way from London. Got to the first viewing on the list. Women from parkers rushed that viewing by telling she had another viewing to go to and had not stats on the property and couldn’t tell me the rental income for the property. Went to the second property and parkers did a no show(women frm the first viewing said that she is only covering that viewing and the rest of my viewing are with some one else). After I waited for 10 mins and then drove to the 3rd flat anf again no show here. Kept on ringing the office and spoke to quite few of their colleagues who all claim to took msgs and promised a call back. After I waited here fr another few minutes went to the last property and no on turns up there again. After I wasted an hour driving between these flat and waited outside for some one to turn up to do the viewing. I started driving back as I was about to hit M4, had a call from Damien who claimed the viewing were cancelled despite confirming them with me the day before and then try and be nice by asking ohh what kind of budget you have and I can arrange further viewing next week without taking on board that parkers have messed my day already. Sellers stay away from them. They’re not serious about ur property otherwise they wont deal with a cash buyer this way. And if you are a buyer, don’t waste time and monies(fuel) with them.NegativeResponsiveness, Quality, Professionalism, Value

1.00 /5

I guess we were the 1st to offer and view the property We made a offer to their marked price, and after a week received a call from Parker’s and told me somebody else has offered more , they didn’t even asked or let me to increase the offer. Very unprofessional Reading Parker’s, wasted my timeNegativeResponsiveness, Professionalism

1.00 /5

I felt that, throughout the entire letting process, information was withheld from me and I was ludicrously overcharged for services which I was told were "non-refundable." More importantly, charges seemed to keep being added on as we progressed through the letting of the property without any forewarning, and as a final slap in the face, you even charged for giving me a reference for my next property! Overall I feel that I was taken advantage of throughout the entire tenancy by yourselves, the only relief coming from the 3rd party company who managed my deposit. I have had to wait slightly more than a year since my last contact with Parkers to give this feedback as the thought of another interaction with them gives me panic attacks. I think you are nothing more than con-artists and shall warn everyone and anyone who thinks about using your services to stay away. It is because of businesses like yours that people do not trust estate agents.NegativeProfessionalism, Value

1.00 /5

This is why I absolutely DON'T recommend using the services of Parkers Estate Agents. If you don't want your energy wasted and peace of mind shot to pieces, don't use their services. Never have I seen lack of common sense and complete disregard of people's time taken off work, effort in research and risk going out in these hard times. I contacted Parker's after seeing an advert on Rightmove on Monday 14/12/2020 inquiring about a 4 bed in Reading, called them up and asked if it's available, the lady who picked up (H.) told me it is available for viewing and asked me when can I see it. We agreed on the time and day 5:45pm on Tuesday 15/12/2020. I asked (H.) exactly what are the steps needed if I like the property and would like to sign it, while she was asking all the usual screening questions. She said I would call them up and get the process started online on the same day. And that another person has already put an offer but the landlord would see the offer(s) later and decide. Went on to add that my chances are better since we're only 2 people looking to move. I specifically said, I don't want to be going all the way there from South of London zone 5 to Reading in the west to have the other potential tenants' take it the next day before I even decide, because it's happened to me before. (H.) said don't worry we'll let you know on the day so you don't go through that and save the trouble of coming to viewing it. The next day, on the day of the viewing, 15mins into my train reaching Reading station I get a text alert that a voicemail left by (H.) to tell me "Hi there, it's (H.) from Parker's. Unfortunately the property has been let. Please call me back." I call while onboard the train in absolute shock, her colleague picks up, I explain that I'm on my way and ask to verify that the property has been let. He responded with yes I'm afraid so. I plead my cas to no resolve or offer of any outcome other than sorry it's been let, the live version. I call again after I walk out the station, ask the colleague who picked up to let (H.) call me back. She calls, to reiterate her message again. Absolutely no resolve once again to anything we spoke about before, anything that can be done for a counter offer from my end, no other properties to see while I'm already there. Complete and utter failure of a business and who they let work there. Advise anyone who is searching for properties in the Reading area or west of London not to use Parker's estate agents.

Reply from agent

Hi Yosri What you have stated is simply not true. At the point you booked the viewing, you were informed there was an offer that was not accepted, but being considered. My colleague advised you that you would be informed if the offer were accepted. Unfortunately, the offer was accepted and a holding deposit secured a few hours prior to your appointment. We contacted you as soon as we received confirmation of receipt of the holding deposit, but it sounds like you had already commenced your journey to Reading. Whilst I appreciate this would be frustrating, I'm sure you'll appreciate that we can only let a property to one party and it's inevitable that someone will miss out when we have good properties that attract interest from multiple applicants. Unfortunately on this occasion, you were the one to miss out, but I do not believe this constitutes a 1 star review. Had there been other similar properties for you to view, we would have done our upmost to accommodate this whilst you were in the area, but we don't have anything remotely comparable at present. If you wish to discuss your concerns further, I would ask that you contact me on 01189575455 Mark Brooker Lettings Director

1.00 /5
23.01.2021
"I have no idea how it is..."

I have no idea how it is possible to make a straight forward landlord-to-landlord purchase as lengthy as this. Nine months for a simple, no-chain flat purchase, with funds in place and ready to go. As the buyer, I probably did benefit from the appalling pictures used to advertise the place though, as I imagine a lot of people wouldn't have bothered viewing.

review by Jo 23.01.2021
Contact details
Sales Phone:

01189 575455

Lettings Phone:

01189 575455

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

11-12 Market Place, Reading, Berkshire, RG1 2EG, UK, RG1

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Our team

Reading Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
rightmove
Zoopla

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