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Parkers Reading

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Hi Edgar - I am so sorry to see one star review! We would love to know more about your experience and how we can turn this into a five-star review! 0118 957 5455 or email us at reading@parkersproperties.co.uk We look forward to hearing from you.

1.00 /5

I responded to a marketing promotion for a £1000 off the sale of my two bed flat (sale fee in excess of £3000) for a completed sale. Sold (from doing the viewing myself) but voucher not honoured with Parkers saying they had already applied it, but forgot to inform me & not recorded anywhere. Rude, ignorant telephone/ emails, non apologetic & more than one staff member saying they can change the terms T's & C's whenever they like. The rules are for them not the consumer! Totally disregarded marketing laws & legislation. Trading standards became involved and the Property Ombudsman ruled in my favour. Parkers did cough up in the end. To date, still no apology from them. Would no way use again and would advise others to look around for more competitive agents who actually follow the laws of the land rather than just wanting to make a quick penny without any real heart and soul in what primarily is selling.

Reply from agent

Hi Yvonne, thank you for sharing your feedback, we set a high standard for ourselves, and hearing that these were not met in your interaction with Parkers is extremely unfortunate, and I apologise that your experience did not meet the expectations. This is an extremely rare occasion where this situation has happened and we have taken steps to investigate it thoroughly and since introduced measures to ensure it does happen moving forward. We were fully compliant with all discussions involving the Property Ombudsman and Trading Standards - during this process there was no mention or outcome of Parkers being struck off - and then applied the discount/refund following the outcome of the review.

1.00 /5

Constantly email spamming despite over 6 requests to stop. Clearly using bought in lists as opposed to opt-in lists as we're 160 miles away from the branches that are spamming us and we didn't sign up in the first place. Totally unprofessional, avoid at all costs.

Reply from agent

Hi Jayson, my apologies that there has been an issue with the communications. Looking through our records, it looks as though you were originally registered with Parkers Tilehurst and not Reading, as they are not part of our team, I cannot look further into the details of this issue. I have sent them an email requesting to check their database and comms history for more information.

1.00 /5

We discuss on the phone at least 5times and you give me nothing as I told what happened, I was expected to find a solution but guess what you guys don’t care about the situation just about money,and the thing is that contract was ended in20march under what circumstances you decided to extend it for another month with me as guarantor as long as I informed you about what happened and how you extend a contract without my approval and you chose to do it again for another month SHAME ON YOU!! A agency full of SCAMMERS!!!

Reply from agent

Hi Calin - we have reviewed the case in mention, and we believe this review to be unjust. We were in the process of removing you as guarantor and registering a replacement when the request came through from the tenants and yourself - since, however, the tenants you are representing have served the contractually agreed two months' notice. We have been in discussion with you on this since the request came through. We are happy to explain the situation and the current process in more detail.

1.00 /5

Hi Edgar - I am so sorry to see one star review! We would love to know more about your experience and how we can turn this into a five-star review! 0118 957 5455 or email us at reading@parkersproperties.co.uk We look forward to hearing from you.

Reply from agent

Hi Edgar - I am so sorry to see one star review! We would love to know more about your experience and how we can turn this into a five-star review! 0118 957 5455 or email us at reading@parkersproperties.co.uk We look forward to hearing from you.

1.00 /5
30.03.2022

unprofessional, don't communicate with people, they leave things in air, they extend contracts without let the guarantor know about this I contract them at least 5 times at phone plus I been in agency and guess what nothing ,it's been more than 2months and I'm still guarantor because they decided to extend the contract witch already was extended without my approval and without them contacting me (that contract was about to expire in20 March 2022 )they extend again for another month again without my consent !!! STAY AWAY!! don't deal with this kind of people!!!

Reply from agent

Hi Calin - we have reviewed the case in mention, and we believe this review to also be unjust. We were in the process of removing you as guarantor and registering a replacement when the request came through from the tenants and yourself - since, however, the tenants you are representing have served the contractually agreed two months' notice. While the notice is being served - this is a statutory periodic - a standard process. We have been in discussion with you on this since the request came through. As mentioned in the Google review, we are happy to explain the situation and the current process in more detail - 0118 957 5455

1.00 /5

Complete and utter nightmare, tried to book a viewing for one of their properties. Was confirmed that morning and then was cancelled with only a hours notice. Again today on the same property I had a viewing booked and drove the 100 mile trip to go and see it, 20 mins before the booked slot I got a call to say it had been cancelled due to unforeseen circumstances with no real apology even though I had called only 2 hours before and was told it was all confirmed, massive group of time wasters. A completely unorganised and unprofessional branch!

Reply from agent

Hi Jamie, I'm sorry to see the one-star review. Unfortunately with this property, certain factors are outside of our control. We 100% understand the frustration however, and our team have booked you in for a viewing that we endeavour to go ahead.

1.00 /5
Reply from agent

Hi Eddie I was disappointed to discover your 1 star review, without any explanation as to why you are dissatisfied with our services. I understand it may relate to a contractor visit that couldn’t go ahead recently, because the Tenant failed to observe the arrangements made. If this is the case, I feel your review is a little harsh, considering it was completely out of our control. If you have other concerns, I would be grateful of a conversation to iron out any issues. Please feel free to call me on 01189575455 or let me know a convenient time and I will contact you. Many thanks Mark Brooker, Lettings Director

1.00 /5

The most absured and rubbish estate agents I have ever dealt with. Wanted to buy propert in reading as investment, arranged 4 viewings for a saturday and confirmed them with a guy name Damien on Friday since I was driving all the way from London. Got to the first viewing on the list. Women from parkers rushed that viewing by telling she had another viewing to go to and had not stats on the property and couldn’t tell me the rental income for the property. Went to the second property and parkers did a no show(women frm the first viewing said that she is only covering that viewing and the rest of my viewing are with some one else). After I waited for 10 mins and then drove to the 3rd flat anf again no show here. Kept on ringing the office and spoke to quite few of their colleagues who all claim to took msgs and promised a call back. After I waited here fr another few minutes went to the last property and no on turns up there again. After I wasted an hour driving between these flat and waited outside for some one to turn up to do the viewing. I started driving back as I was about to hit M4, had a call from Damien who claimed the viewing were cancelled despite confirming them with me the day before and then try and be nice by asking ohh what kind of budget you have and I can arrange further viewing next week without taking on board that parkers have messed my day already. Sellers stay away from them. They’re not serious about ur property otherwise they wont deal with a cash buyer this way. And if you are a buyer, don’t waste time and monies(fuel) with them.NegativeResponsiveness, Quality, Professionalism, Value

1.00 /5

I guess we were the 1st to offer and view the property We made a offer to their marked price, and after a week received a call from Parker’s and told me somebody else has offered more , they didn’t even asked or let me to increase the offer. Very unprofessional Reading Parker’s, wasted my timeNegativeResponsiveness, Professionalism

Contact details
Sales Phone:

01189 575455

Lettings Phone:

01189 575455

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

11-12 Market Place, Reading, Berkshire, RG1 2EG, UK, RG1

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Our team

Reading Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
rightmove
Zoopla

No marketing information available

No marketing information available