Bought a house marketed by them. A bit hit and miss where the service overall was decent but there were a few occasions where the information given to me didn't appear to tie in with what was being discussed between solicitors. On one occasion, all parties appeared to have agreed on a completion date as communicated by the agent but this was later delayed by two weeks. Lawrence Rand did a good job post to recover this to a delay of 1 week but the overall communication needs to be better.

Lawrence Rand Estate Agents were our Estate Agents who managed the Tenancy for period of 2022-2023. We weren't satisfied with the service they provided with. Their agents were not upto mark specially from the Ruislip branch area. There were many issues in the property which they tried hiding it. Also post agreement they couldn't turn up to hand in the property in time as promised per rental agreement. Also during tenancy it was a night mare to contact and get the small repairs which were ignored to be sorted before the tenancy start date. They always used to play a card stating "owner of property never responds in and we are trying to reach him" while I always wondered it was they who managed the tenancy and maintenance of the property .Although we tried to be transparent and gave them many choices to get corrected themselves that never happened. Also they tried to claim the expenses over the deposit which they shouldn't be claiming up for against as the property was handed in way much better condition than it was taken over. Overall a 2 star rating, Hope they improve their services in the future years and gain customers confidence in property service across local area.

They are one of local real estate agents in Ruislip. I'd following interactions with them for property for sell in Ruislip manor so far and didnt find too impressive: 1. One property which was advertised for sell for viewing in Ruislip manor. Tried reaching 5-6 times, but never got appointment.The agent always said same thing that they will get back with viewing appointment and never reached back. 2. Scheduled one viewing appointment but I'd to cancel because of property's layout . 3. Scheduled another viewing appointment . Person arrived late and when reached asked us to start viewing from right door which was closed. As soon as my spouse and 2 year opened door, dog came jumping on my child scaring her and made her burst into tears. I'd to leave then and there.My trip was wasted. 4. I found the layouts mentioned by the architects is always including garage so finding exact carpet area is always challenging. What I liked? 1. Their informative sheets and 360 degree view of each property though the information is not always perfectly right .

We had a viewing on a property on Victoria Road and when Hayden called us for feedback, we told him that it is on the main road and was noisy. Some properties are good isolated some are not and on pictures it was not obvious that the property would absorb much noise. Hayden told us to make a better check first before viewing properties. Yes I can do that, but does it mean I cannot see any property or get an impression of properties being on main road? People can change their mind, but the response felt we only can view properties, if we most likely buy it. Was upsetting to hear that cold response, and hopefully we can find good properties with other vendors, who understands and accept buyers' honest feedback.

We had a viewing on a property on Victoria Road and when Hayden called us for feedback, we told him that it is on the main road and was noisy. Some properties are good isolated some are not and on pictures it was not obvious that the property would absorb much noise. Hayden told us to make a better check first before viewing properties. Yes I can do that, but does it mean I cannot see any property or get an impression of properties being on main road? People can change their mind, but the response felt we only can view properties, if we most likely buy it. Was upsetting to hear that cold response, and hopefully we can find good properties with other vendors, who understands and accept buyers' honest feedback.