Dear Macs Bdivan, Thank you for your review. If you could send me a direct message with the details from the leaflet, I will ensure that your address is removed by our marketing department as soon as possible. Regarding Purplebricks, they were sold last year for £1.00, which might suggest that the cheapest option isn't always the best or the quickest that get you maximum price on you biggest tax free asset. If you wish to have your information removed by from our marketing list, please provide details from the leaflet, and I will take care of it within 24 hours. Kind regards, Peter Lawrence

Many thanks for your review. regarding garden close, you have purchased a property to buy and move in June and the landlord has instructed us to put the property back on the market to rent. We only asked to have viewings on the property as per the landlord’s instructions so there isn’t a void period of there property. Happy to have a call regarding this if that helps Kind regards Peter Lawrence Director

Dear Roshni, I wanted to update you on the status of your property offer. I recently spoke with Parth, who mentioned that you were on holiday, explaining the earlier communication breakdown. We have attempted to contact you both by phone and through messages regarding your offer. Regarding the property, an initial offer was made by another buyer who was legally prepared to exchange, pending mortgage approval. Unfortunately, their mortgage did not go through upon review by the underwriters, prompting the seller to put the property back on the market. Since then, we've had over 20 viewings and received several offers, including multiple from you. After your first offer was rejected, you increased it several times. In the meantime, the original buyer resolved their mortgage issues and returned with an offer higher than any others we received. The seller has decided to see if this buyer can finalise the exchange within the next week and exchange contracts. Parth has asked to keep your offer pending. If the current deal does not proceed, we will revisit your interest in the property. Please be assured that all offers and rejections have been formally documented and communicated to the seller as well as yourself via e-mail We strive to avoid multiple agreements that could result in financial losses for any party and must follow the seller's instructions. Thank you for your understanding, and we will continue to assist you in your search for the right property. Kind regards, Peter Lawrence Director

Dear Parth It was a pleasure speaking to you today and mentioning that you were on holiday, explaining the earlier communication breakdown. We have attempted to contact you both by phone and through messages regarding your offer. Regarding the property, an initial offer was made by another buyer who was legally prepared to exchange, pending mortgage approval. Unfortunately, their mortgage did not go through upon review by the underwriters, prompting the seller to put the property back on the market. Since then, we've had over 20 viewings and received several offers, including multiple from you. After your first offer was rejected, you increased it several times. In the meantime, the original buyer resolved their mortgage issues and returned with an offer higher than any others we received. The seller has decided to see if this buyer can finalise the exchange within the next week and exchange contracts. You haav asked to keep your offer pending. If the current deal does not proceed, we will revisit your interest in the property. Please be assured that all offers and rejections have been formally documented and communicated to the seller as well as yourself via e-mail We strive to avoid multiple agreements that could result in financial losses for any party and must follow the seller's instructions. Thank you for your understanding, and we will continue to assist you in your search for the right property. Kind regards, Peter Lawrence Director

Dear Jacek, Thank you for bringing your concerns to our attention. We are genuinely sorry to hear about the difficulties you’ve faced recently, including your job loss and the subsequent challenges with securing accommodation. We understand that such circumstances can be incredibly stressful, and we regret any additional stress our service may have caused. It is never our intention to make any customer feel disregarded or valued only for their financial contribution. The details you've shared suggest that we need to reassess our approach, especially in terms of how we interact with clients during their times of need. We are aware that you had to give up the flat you booked at Grace Court by paying £311 and cancelled two weeks in advance. It is clear from your message that you feel let down by how we handled your request for a fair consideration of your situation, especially concerning the refund. Regarding the details of the transaction, it was noted that after you paid the deposit, you informed us through Graham that your employment contract would not be renewed. We understand this was a significant factor that influenced your ability to proceed with the letting. We did refunded £100 of the deposit as there was cost incured with suppliers, which was discussed with you. At that time, you expressed gratitude for the portion of the deposit that was returned, understanding it as a compromise given the situation. We are surprised to hear that the deposit was paid at a time when you were uncertain about your job continuity. This situation indeed complicates matters, but it emphasizes the need for clear communication from both parties from the outset. Once again, we apologize for any inconvenience and distress caused. We called you yesterday with no response to have a telephone conversation regarding this so please can you call us back on 01895-632211 regarding this matter, We will try again today Warm regards, Peter Lawrence Director

15th Dec 2023 After reviewing all of CRM platforms and databases I can confirm you are not on there so I can only assume you haven’t respond to my message below or contact me this is another spam review so will report it to google 11th Dec 2023 Many thanks for your review, I would personally like to have a conversation regarding your review on what has happened as we wouldn’t take any money of anyone for no reason Please feel free to contact me on 01895632211 and ask for me I hope this isn’t a spam review like others google found with IP addresses Kind regards Peter Lawrence

Many thanks for your review, it would be good to have a conversation on why you have decided to leave this review, please feel free to contact me on my e-mail peter@lawrence-rand.co.uk Kind regards Peter Lawrence Director

Dear Jay, many thanks for your review, I would personally like to have a conversation please can you send a e-mail to my PA Laura.butler@lawrence-rand.co.uk to arrange a call with myself This is very unlike Hayden Kind regards Peter Lawrence Director

Dear Fardosa, Many thanks for your review. I have looked into this further. Your offer was accepted by the landlord subject to your references. We then put you through this process. Once we provided the references to the landlord, she then changed her mind. We tried to find out the landlords reason but she simply said she has had a change of which is what we told you. We as agents are asked by landlords to find tenants and reference them and then it’s the landlords decision if they want to proceed. Unfortunately we have no control over the landlords decision as this is not our property. Kind regards Peter Lawrence Director

Dear Marcus Many thanks for your review. After looking into the file yesterday as this is when I was informed I would like to inform you on why the Landlord (not Lawrence Rand) requested the additional days payment. We received the keys back from you later than your check out day which isn’t Lawrence Rand or the Landlords responsibility. Access couldn’t be granted and therefore a tenant may not have left the property which is why the additional cost is added. If you had returned the keys back to us on the day you was to move out of the property than you wouldn’t of been in this position. Again I will state it isn’t Lawrence Rand responsibility for you to return the keys and also it was the Landlord request to charge this additional day. Kind Regards Peter Lawrence Director