Claimed to be professional but not at all.

I think 95% of the previous comments were submitted by same person/s, can easily tell by the pattern of the comments. However, I just would like to comment on one particular person, Julie, who I may say has been quite arrogant and she acts like we're asking for free housing while we pay for their fee and we expect to get good service as a customer. The way she talks to us is like she's a boss and I am her employee. I do not want to waste my time arguing with someone who keeps on talking while she has to let the customer tells what they expect for what they will pay.

I wouldn't trust these guys at all. I got them to rent out my property but not only did they fail to place a rental payment into my account...making me miss a mortgage payment! Luckily, the bank was OK with it and allowed me to make the payment a few days after. I learnt after that the tenant had actually made the payment in time, it was Christopher Russell that failed to pass this on! The last draw was charging me for the renewal of a rental contract that had not even happened. Our tenant had never been approached for renewal or signed any renewal contract. They kept the money though and to date still haven't returned it. Needless to say, we decided to ditch them and deal directly with our tenant, who also didn't like them much either. It's a shame but totally lost trust in them.

Extremely untrustworthy agency

We have had a very unpleasant experience while dealing with the branch manager for Sidcup / Bexley. We have been looking for properties to buy in this region and found that the agency carries out the entire sale operation deceitfully. They try and create a bidding war amongst the people who are interested in a purchase. They conceal the highest bid and ask all bidders to keep raising the price till the end without revealing the price to owners. This blind bidding pattern is misleading the buyers and they end up offering much more than the evaluated price. The strategy is harmful for the market in general, leading to future fail in the sale process and wasting of people's valuable time. Manager came across a bit rude and impolite during the entire handling and phone conversations. I suggest the partners of the firm look into this. Also the prospective buyers, don't fall into the trap of blind bidding. It is your right to know what you are bidding against. No other agency I have encountered carries out the sale process so dis-tastefully.