I am extremely disappointed with the service provided by Christopher Russell estate agents. The communication is absolutely terrible. Simon, who dealt with me, constantly gave excuses and failed to follow through on promises. I had to chase them four times just to arrange a viewing on a property! Even after finally viewing the property, there was no follow-up call or email to seek my interest. It's evident that they really don't care about selling a property or providing any kind of decent customer service. This whole experience has been a complete waste of my time as a buyer. Given their lack of professionalism and responsiveness, I would never trust them to sell my property. Avoid them if you value your time and want a stress-free experience.

Initially thought the Sidcup branch were good agents, however their lack of attention to detail make their overall service very poor. They acted on behalf of our vendor's solicitors to remove items in our house before we moved in (very clearly listed in writing by my solicitor). They left several items behind and when I rang to notify them, they blamed the vendor and then our solicitor who was "passing the buck". Quite unprofessional, especially as they ask everyone for positive reviews...wouldn't recommend.

Very bad agent. Never trust them to sell or manage letting your property. Fool the customers. The Worst agent I have dealt with. Don't waste your time with them.

Appalling service. Used to be excellent but they’ve seriously lost their way these days. No continuity with different person dealing with your property each day. Would never use them again or recommend them. Go elsewhere - there are much better agents around that do care

Disgusting service. Nobody in the company follow up with the sale progress despite regular prompting from me. 2.5 months later; again on my prompt, they discovered that the Buyers had failed multiple mortgage applications. When another Buyer had been found, the same lack of follow up is prevalent. Thoroughly incompetent and simply a team of muppets. Be mindful that they have a continuous marketing clause in their agreement so you can be lock in for a very long time. Recommend them to your worst enemy. Otherwise, avoid with a barge pole.

Very bad agent. Never trust them. Fool the buyers and feel free to renege. I cannot believe there is such an agent in UK! The Worst I bet. The agent continued to encourage other sellers to increase their price despite agreeing to our offer. Accepting offers from others without informing us. malicious price wars without permission, disrupting the market. Our legal fees and personal information were maliciously exploited.

My experience that estate agency doesnt let even to viuew the property, saying that they only sale the property to first time buyers. I tried 6 times to book any property with no succes will never call them again. Dont waist your tine

Apologies, but do not know what the review is about. https://www.allagents.co.uk/christopher-russell.co.uk/