Very poor service. I resent

Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.

I don't leave reviews

I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.

Useless company, their colleague Paula told me she would send me an application to fill in after the viewing as they were being viewed the next day by the landlord…..she never sent them and would not return my calls, would not recommend. Waste of time

Day 47 after moving out of a John Shepherds rental property and still waiting for my deposit, which should have been returned to me within 10 days. Appalling service and would not recommend them.

Currently renting and it has been a nightmare. I’ve asked to make a formal complaint / speak to a manager 5 or 6 times and they refuse to reply. Unfortunately, will have to get a solicitor involved

Don't waste your time, they say they're going to follow up with viewing availability and then you find out 2 days later they let the property. Absolute joke.

I moved into a John Shepherd rental property in April and found that the property had rats. There was absolutely no urgency from John Shepherd to rectify the situation for me as a new tenant - pest control didn't attend the property until 5 days after the 1st rat was found. John Shepherd were terrible at answering the phone and there was no compensation provided for damage to my property by the rats. I wouldn't recommend John Shepherd to my friends, family or colleagues

Have lived in a property with these guys for over a year, we had a FIRE and they did not respond nor send someone out till 4 hours later. The Fire brigade and National grid both confirmed the property is UNSAFE and the electric was faulty and never completed to the standard expected. THEY REFUSE TO GIVE LANDLORDS DETAILS AND WE ASKED MONTHS AGO THE WORST PEOPLE WE HAVE EVER RENTED WITH NOT ONLY DID THEY GIVE US AN UNSAGE PROPERTY THEY ALSO DIDNT CHECK THE SMOKE ALARMS AND THIS WAS COVERED WITH MASKING TAPE THE WHOLE PLACE IS DISGUSTING

Have lived in a property with these guys for over a year, we had a FIRE and they did not respond nor send someone out till 4 hours later. The Fire brigade and National grid both confirmed the property is UNSAFE and the electric was faulty and never completed to the standard expected. THEY REFUSE TO GIVE LANDLORDS DETAILS AND WE ASKED MONTHS AGO THE WORST PEOPLE WE HAVE EVER RENTED WITH NOT ONLY DID THEY GIVE US AN UNSAGE PROPERTY THEY ALSO DIDNT CHECK THE SMOKE ALARMS AND THIS WAS COVERED WITH MASKING TAPE THE WHOLE PLACE IS DISGUSTING