Really bad experience with them a few years ago, would never recommend them

Terrible service , no email response and never any call backs, this has to be the worst estate agents in the area , and very untrustworthy . i only gave the one star as i could not leave no star and thats all they deserve

Poor communication within the lettings team and with tenants, fail to resolve issues quickly or effectively, would not recommend renting via John shepherd.

Very rude, they booked me for a viewing for a flat 4 days away then on the day of the of the viewing rung me and told it was sold, 2 hours before the viewing. Very bad estate agents wouldn't recommend!

We’re landlords and dealt with Solihull Lettings office. Can honestly say received TERRIBLE service from start to finish from mostly INCOMPETENT staff. Found ourselves managing our own property whilst paying for a managed service. AVOID, AVOID, AVOID!!!

A company that fails to communicate effectively with prospective clients. My son’s application, (which needed a guarantor) had been accepted and was being processed. An issue was encountered with the guarantor paperwork which was rectified and acknowledged via email as being successful but the company pulled the plug on the application within 24hrs of notifying of the issue. ( he was 2wks into the application) My son ( aged 18) is in-between accommodation and was staying in a hotel in the interim so that he could continue to work and earn money whilst waiting to move in on the date which had been arranged. Up until 24hrs ago he was completely unaware of any issue. He is now homeless and potentially has to leave his job unless he can find a place to live within a week. My son called to investigate to be met by an obnoxious member of staff. A terrible experience with this company. Landlords use someone else and tenants don’t waste your time.

Misleading information on

An awful experience. Lots of misinformation both on website regarding the properties to let & inaccurate pictures. Once viewed misleading information about the property. In my opinion, avoid at all cost.

Rented a property to myself without telling me that the only entrance pathway to the property had an ongoing flooding issue, to include drainage smells under heavy rainfall and was dangerous at best, a nightmare to get home to and they 100% knew this and still let out the property!!! Withholding information is illegal, and it was reported to them by the previous tenant, reason why she left. Therefore they have infact breached their own contract and also the landlord knew as the issue dated back 15yrs! Property dirty on arrival with rubbish left behind all documented, I would say to avoid this company at any cost. Problems reported took far too long to get fixed predominantly and some never got fixed! Will be pursuing them for compensation in 2022 so can I recommend....absolutely not.NegativeProfessionalism

If I were a prospective tenant, I would avoid. They are currently trying to withhold part of my disabled brother’s rental deposit for such grievous offences as leaving a half-full container of Shake ‘N Vac behind, and allegedly stealing a fridge magnet that was never there in the first place! Quite how he prised the non-existent magnet free, Heaven only knows, as he has no grip following a massive stroke. Apparently, he also managed to dirty the inside of an oven without him or his carers ever opening the door. I wonder how many other desperately vulnerable people have had a similar experience in the private rental sector? It certainly damages one’s faith in human nature. UPDATE: We did not take the case to tribunal because of my brother’s failing health - we want the time he has left to be as stress free as possible. So they got away with it. I really don’t know how these people sleep at night.

Avoid at all costs

Disgusting service. Avoid at all costs. They think you are beneath them. Very discriminatory and don’t return calls. They have the same excuse for about 4 properties. Shocking!!