"Absolutely shocking agents...."

Absolutely shocking agents. Rented a property from them. Carpets were filthy Holes in bath tank leaking. Windows all damaged mold in bathroom and to bedroom huge crack in another bedroom... was told all would be done. Stupid me signed the agreement didnt do any off the work. I painted the hole house. 1 bedroom was only half painted before I gave up, as didnt finish the painting they took £170 out off deposit even tho painted the rest off house. Charged me £10 for 2 bulbs when half didnt work when moved in. Also charged me £50 to clean carpets what were filthy b4 moved in They dont care about tenants all interested in is taking your money plz if you read this stay away from john shephard

If you have an option to avoid this company than please do. Extremely unprofessional and incompetent. Never reply to the emails or phone calls. We rented a house more than 2 months ago, the problems we identified before moving into the house have still not been addressed. We had to call their rental service line couple of times to notify about these problems, they say that we can't help as no inventory has been uploaded on the system yet. We rung the Solihull branch multiple times about the lack of inventory and the problems, they promise to get back to us ASAP but they never do. So after 2.5 months we still don't have the inventory and no issue has been addressed. They cannot even correct the mistake in initial rental agreement which were pointed out before signing the agreement. Absolute shambles.

This is by far the worst agency I have ever rented with. I started renting with john shepherd letting on August 17 th 2018, I have complained to the agency via phone call multiple times about my bathroom doors being broken, balcony doors not closing , fridge not working properly- and they do absolutely nothing about it. Myself and my family ring multiple times and we get no Call back whatsoever to show that the agency are dealing with the issue. We ring time and time again and the issues are never followed up. The agency are extremely unhelpful, unprofessional and provide a very poor service. The people that work there are insincere and show no real interest in wanting to help you.

I would never allow this company to represent me. Absolutely unprofessional and never communicate or call back even after several attempts to get in contact with the representatives.

They tell you one thing and do complete opposite! Terrible way to operate a business......do not touch with a barge pole!

A real rip off agency. They have very unjustifiably high fees, also charge £60 for checking out and also another £60 tendency renewal every year which does not make sense at all. Walk away!!!

I would avoid John Shepherd like the Plague. Rarely return calls and emails. Customer service is shocking. It's unfortunate you have to select a star rating because they are not even worthy of 1 star. If you want to be messed around, be uninformed, not have your emails and phone calls replied to then these are your people, otherwise, i would go elsewhere.

The worst estate agency I have ever dealt with. Very unprofessional and customer service is beyond poor. One of their agents never turned up for a property viewing, I kept ringing their agency and they did not answer my call. He had my contact details, yet he did not have the decency to give me a call to rearrange or apologise for not turning up. I would give them 0 star rating, if I could.

I put in a genuine reasonable offer to rent from one of their listed properties and never received any reply. No answer or communication, totally unprofessional. I guess I should have read the reviews first. My advice to both landlords and tenants, AVOID, AVOID, AVOID...They choose their clients to suit their own commission and profit needs with no consideration, respect or loyalty towards both landlord and tenant.

Absolutely shocking company. Eager to let the property and get you in. When I checked out I had to go to the Branch after two weeks to chase the check out report. This then took another two weeks to receive. They then said they are deducting £150 for a 'deep clean' that was required and sent a few photos. I requested the check in photos as the property was thoroughly cleaned before I moved out. Had to then chase again to get the check-in photos sent and advised that I would go to the deposit ombudsman scheme. I was advised that before that I would need to follow the internal complaints procedure, which involves two internal reviews before I can go to the ombudsman. I then suggested that this would take another one or two months and the person at the other end of the phone cheerfully said yes, knowing that my deposit could therefore be held up for at least that length of time. ****I would NOT recommend this company at all.****