Hi, sorry to hear that we have not met with your expectations. There is never any need for rudeness and i am sorry that was your experience. Please accept my apologies. Kind regards, Peter Brown (Director).

Vindi, apologies for your frustrations. A response to to your email to the main office account was delayed by the weekend and we did acknowledge it within 4 working days rather than 3 we aim for. In your 16 months at the flat we have successfully dealt with 13 property management issues, including the provision of new appliances and an out-of-hours leak. Whilst we manage the property you must remember that we do not have a mandate to deal with some things without the landlord's consent. This can sometimes delay matters. I am sorry if we have not kept you fully informed in this case and I know our Head of Property Management has picked up this matter with you directly. If you have any concerns in the future pleas do not hesitate to contact me directly. Kind regards, Peter Brown, Director.

Ms. Underwood, thank you for your review. We were instructed by you only on 10th October 2019 as one of several agents acting on your behalf. Your property had already been on the market with 3 other agents since May 2019 without success. Sadly, we didn't have anyone who wanted to buy the property having seen it and interest was limited in the Brexit-affected tail end of the year. We did advise you that the asking price did not properly reflect the condition of the property, however you were unwilling to address this. You informed us in early January that you had reluctantly accepted a very low offer through one of the other agents and we took the property off the market straight away. I note today that the property is unfortunately back for sale and we wish you every success in finding another buyer.

Ms. Underwood, thank you for your review. We were instructed by you only on 10th October 2019 as one of several agents acting on your behalf. Your property had already been on the market with 3 other agents since May 2019 without success. Sadly, we didn't have anyone who wanted to buy the property having seen it and interest was limited in the Brexit-affected tail end of the year. We did advise you that the asking price did not properly reflect the condition of the property, however you were unwilling to address this. You informed us in early January that you had reluctantly accepted a very low offer through one of the other agents and we took the property off the market straight away. I note today that the property is unfortunately back for sale and we wish you every success in finding another buyer.

Almaz, hi sorry your experience has not been a positive one. The answer to your question is yes and very hard. Unfortunately one of our lettings colleagues has been away on well earned annual leave and it's been difficult to help all the 230 people who have contacted us about renting a property in the last week as a consequence. Please give me a call directly on 0208 688 8565 and I will be delighted to assist you personally. Kind regards, Peter Brown, Director

Bebo Thank you for your posting regarding this matter, which I have already looked into. I am sorry to hear of any upset you and your children may have experienced, however I do not believe that this is the right forum to address this dispute. The incident on Saturday was a personal matter, with an argument between private individuals over damage to a stationary, privately-owned car in an accident irrefutably caused by your husband, who was driving, but which you denied, causing inevitable frustration. You are not a client or customer, the male colleague you refer to was not on company business and the female colleague you mention was there only in the capacity of a witness, having actually seen the accident occur. We have endeavoured to foster good relations with our neighbours in South Croydon over the last 15 years and will continue to work to be a productive part of the community. Therefore, as a gesture of goodwill, we will pay to repair the damage to our colleague’s vehicle, in order to avoid the need for a claim against your insurance. Please contact me directly at the office if you would like to discuss this matter any further. Peter Brown Director