Hi, for clarity the owners live at the house you enquired about and as they have a young family we have been given a narrow window on Saturday for viewings. You requested a time after 3pm (and did not discuss a morning appointment). My colleague explained that wouldn't be possible, but we could look for an alternative day that might be convenient for you. Instead of exploring this further you ended the call that you had made to us... Kind regards, Peter Brown, Director.

Hi, for clarity the owners live at the house you enquired about and as they have a young family we have been given a narrow window on Saturday for viewings. You requested a time after 3pm (and did not discuss a morning appointment). My colleague explained that wouldn't be possible, but we could look for an alternative day that might be convenient for you. Instead of exploring this further you ended the call that you had made to us... Kind regards, Peter Brown, Director.

Galina, Hi, apologies if you found one of my colleagues to be rude, I'm sure that wasn't their intention. Unfortunately we had several prospective tenants interested in the property and the landlords made a decision this morning to go ahead with someone else. The property remains advertised until the successful applicant's holding deposit has cleared into our account. This was the email from my colleague Dhennusha to your partner Briken at 11.27am today: "Hello, Hope all is well. Unfortunately the landlord decided to go for another offer. I will let you know as soon as we have anything else to offer. Kind regards..." I do understand the search for a suitable property to rent can be very frustrating and I regret that we have been unable to help you with this one. Peter Brown, Director.

Almaz, hi sorry your experience has not been a positive one. The answer to your question is yes and very hard. Unfortunately one of our lettings colleagues has been away on well earned annual leave and it's been difficult to help all the 230 people who have contacted us about renting a property in the last week as a consequence. Please give me a call directly on 0208 688 8565 and I will be delighted to assist you personally. Kind regards, Peter Brown, Director

Bebo Thank you for your posting regarding this matter, which I have already looked into. I am sorry to hear of any upset you and your children may have experienced, however I do not believe that this is the right forum to address this dispute. The incident on Saturday was a personal matter, with an argument between private individuals over damage to a stationary, privately-owned car in an accident irrefutably caused by your husband, who was driving, but which you denied, causing inevitable frustration. You are not a client or customer, the male colleague you refer to was not on company business and the female colleague you mention was there only in the capacity of a witness, having actually seen the accident occur. We have endeavoured to foster good relations with our neighbours in South Croydon over the last 15 years and will continue to work to be a productive part of the community. Therefore, as a gesture of goodwill, we will pay to repair the damage to our colleague’s vehicle, in order to avoid the need for a claim against your insurance. Please contact me directly at the office if you would like to discuss this matter any further. Peter Brown Director

Patricia, hi thank you for taking the time to leave a review. Unfortunately, based on the information you provided, you are not earning enough to meet our normal income referencing criterion for the properties you have enquired about. As none of the landlords has wanted to consider a tenant with a guarantor we have been unable to help you in your search. Kind regards, Peter Brown, Director.

Thomas, hi thanks for bringing this to my attention. I am very surprised that you were told to email us - we receive many, many phone calls each day and endeavour to get everyone who rings us registered onto our CRM. I can see that you have sent an enquiry via rightmove about the property and we have tried to reach you twice in response to that so far. Unfortunately we have had a huge response for this property with over sixty enquiries in 24 hours and it has been difficult to contact everyone and get them booked in for viewings. Apologies for your inconvenience. If you would like to contact me directly on 0208 688 8565 or at peter.brown@martinco.com I will be delighted to assist you personally. Kind regards, Peter Brown, Director.

Rosella, hi i am sorry to learn that you had a bad experience in the property we introduced you to. We have let this property several times since 2014 -, with one couple living there for over 4 years - and prior to that it was the landlord's own home. We do not manage the property and the landlord is responsible for preparing the property between lets and for dealing with any issues that arise subsequently. We have not been aware of any mice problems at the house previously, but of course pest issues can arise at any property given the right circumstances. In our experience, this landlord has always been approachable and attentive, taking any issues seriously and leaving time between tenancies to prepare the house for new occupants. The property is currently vacant and has not been re-marketed, as the landlord has said he wishes to undertake some work there first. As we act for him only on a tenant finding basis, re-letting the house would be financially advantageous to us, so I'm unsure why we would feel annoyed by that. We will however ensure the matters you have brought to our attention have been addressed prior to doing so. Kind regards, Peter

James, Hi, I'm sorry you found this to be a frustrating experience. We are a very busy open-plan office - it can be noisy at times with 10 people on the phone at the same time. Also, where we are being called from mobile phones, lines aren't always the best. I'm sure we could have worked through it, if you had been a little bit more patient and not hung up on my colleague..... Please give me a call directly on 0208 688 8565 if we may still be of assistance and I will call you back from somewhere quieter if need be. Kind regards, Peter Brown, Director.

James, Hi, I'm sorry you found this to be a frustrating experience. We are a very busy open-plan office - it can be noisy at times with 10 people on the phone at the same time. Also, where we are being called from mobile phones, lines aren't always the best. I'm sure we could have worked through it, if you had been a little bit more patient and not hung up on my colleague..... Please give me a call directly on 0208 688 8565 if we may still be of assistance and I will call you back from somewhere quieter if need be. Kind regards, Peter Brown, Director.