Martin & Co Croydon
Martin & Co Croydon
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1.00 /5
the worst estate agent to contact when looking to rent, called 4 days in a row to inquire about viewing properties and all 4 days no one was available and was ask to leave name and number and someone would call back. Does anyone work there?
1.00 /5
Subject: Complaint Regarding Staff Behavior - Urgent Attention Required Dear Admin, I am writing to formally lodge a complaint about the unacceptable behavior exhibited by two of your staff members, which occurred during a recent interaction with me and my family… On 24/08/2024.. I was involved in a situation with a male staff member, whom I believe is named Matt, and a female staff member with long red hair. This encounter left me feeling intimidated, bullied, and subjected to what I believe were racist remarks. Additionally, their actions caused my children to become extremely distressed to the point where they were crying and screaming. I had to seek refuge at a friend's house to calm them down, which was both unnecessary and deeply upsetting. Here is a summary of what occurred: 1….. Accusations and Aggressive Behaviour: The female staff member accused my husband of bumping into her colleague's car…. When I asked for evidence.. she changed her story and then abruptly left the scene when I started to question her… This was extremely unprofessional and confusing. 2. Racist and Offensive Language.. The male staff member, Matt, confronted me in an aggressive manner… He used foul language in front of my children, despite my request for him to refrain from swearing. He then made a remark that I found to be racist and deeply offensive, stating, "Oh, people like you..." When I asked for clarification, he laughed and continued to use derogatory language, calling me a "crazy woman." This behavior is not only unprofessional but also discriminatory. It is deeply concerning that your staff would treat a customer in this manner, especially in front of children. I believe it is crucial that Martin & Co. addresses this issue immediately to prevent such incidents from occurring in the future. I would appreciate a prompt investigation into this matter and a response detailing the actions that will be taken to address the behavior of these staff members. Thank you for your attention to this serious issue. Sincerely, Bebo
1.00 /5
Awful agents. I have enquired about several properties and they have never come back to me. Some of those properties have been reduced after enquiring and have been on the market for weeks, so please don’t tell me they have been let. There is one in particular I enquired at it’s original price, today I have an email it has been reduced. Good luck to the landlord, you have already lost money.
1.00 /5
Called to enquire about a property but seemed very uninterested and told me to email instead. No follow-up since.
1.00 /5
I give one star just because isn't possible to give less than that. We rented a property that wasn't fit for the purpose at all. None of the doors was working,the kitchen and both bathrooms had a broken toilet bowl and serious damp problems(which later have been confirmed by a specialist),the house was given completely filthy and later we had a very bad pest problem caused by the dirt and the garden,that has never been cleaned in years. I understand that they didn't manage the property on behalf of the landlord. But before the agency puts it on the market,they should inspect it and advice the owner that if the house isn't in good conditions,he should take the appropriate actions in order to make it right. Obviously when we had the viewing,we didn't figure our this amount of issues and definitely we didn't go try the doors or open the cupboard in the main bathroom to see what was inside. These things should work and the house should be given in a good state.This is out of doubt and is common sense. Also,when we left,one of the agents commented that it was annoying because they had to put the property on the market all over again. What isn't clear about the fact that the property can't be rent in the current state? And above all, they put their name and reputation on that letting,which doesn't look good on them. I hope the house,that in 7 months has been a continuous aggravation for us,isn't let again as it is,because it is really a shame
1.00 /5
Tried to call them to enquire about a property, the guy on the phone couldnt hear me and complained it was too loud in his office. maybe, find a space where you can actually have a conversation on the phone without me having to repeat everything 5 times! Clownshoes
1.00 /5
Tried to call them to enquire about a property, the guy on the phone couldnt hear me and complained it was too loud in his office. maybe, find a space where you can actually have a conversation on the phone without me having to repeat everything 5 times! Clownshoes
1.00 /5
I would avoid this estate agent if you value good communication and a genuine interest from an estate agent helping you find a property. Peter the branch manager was helpful, however I had to ask to move away from having Esra from the sales team manage my purchase. She showed little interest in my purchase very rarely replied to emails and took from my opinion a "whatever" attitude. The survey on a property I was to purchase came back with a very bad report. The property did need updating but the survey found more internal problem which were not visible on viewing. When I asked for a price reduction she replied "the seller has no interest in selling for that price" I then asked if she had asked the seller if there was a chance to negotiate, she stuttered and seem to avoid the question. The most basic approach an estate agent takes is to say "we know you don't want to reduce the price of the property, is there any room for negotiating". This was an elderly man selling his property who probably will continue to get a bad survey on the property with buyers continuing to ask for price reductions and at the same time buyers spending money on surveys and searches. Both seller and buyers loose out when when working with an estate agent who takes very little interest. In the end I got annoyed and asked to speak with her manager as it was like speaking to a brick wall you could clearly hear from her response she was not listening. What was very bad from the manager and Esra was that I was not informed before the property went back on the market. I was told it could go back on the market but no follow up to say it definitely was going to be relisted. I am happy I moved on from buying the property as there were many problems, however the estate agents manged the sale with little personal touch as if they do not realise the property will be your home. They showed ultimately little interest.
1.00 /5
Whilst looking to rent a property we were told there would be no legal way to share as 3 tenants (a couple and a friend) claiming that a HMO license was needed. With one simple google search we found this to be completely untrue as stated on the Croydon council website. These so called experts are either unaware of basic renting laws or lied to us to prevent us from renting one of their properties. Either of these show them to be incompetent and I would strongly advise not dealing with these people.
1.00 /5
I would avoid this estate agents if you are looking for a speedy move as these guys don’t respond to your emails or calls and when you do call them, the person you need to speak to is always busy, they take your name and never call you back. It was a bad start from the jump as the agent I met at the house I was viewing was very rude and displayed poor mannerisms as he went straight into the viewing of the property without asking how I am, no introduction of himself and was unhelpful during the viewing as he knew no answers to the questions I was asking. Avoid at all costs.
Contact details
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Address
145 Brighton Road, South Croydon, CR2 6EF, UK, CR2
We specialise in selling houses and residential lettings in Croydon, Purley, Kenley and the surrounding suburbs and provide expert advice, guidance and support to our customers across the local area. Joint Directors Peter Brown & Paul Maruna together have over 40 years of industry experience and opened Martin & Co Croydon in 2009. With enviable local knowledge they're both passionate about supporting local people in fulfilling their everyday property needs. Croydon lies between fashionable South London and affluent Surrey and is only 10 miles from the centre of London. Rental prices are much more affordable than those further into Capital and the area is heavily populated with both commuters and families. Whether you are looking to buy or sell a property in or around Croydon or you would like a free valuation, please do get in touch with a member of our team who would be delighted to help.
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