Had a very bad experience with a lady called Rugile. From the very first phonecall she seemed uninterested and unfriendly. I'm used to estate agents doing their best to sell/rent out a property. On this occasion, Rugile was absolutely negative and very condescending towards me. Not only did she make it seem as if I'm not credible enough with constantly repeating that 'the landlord is very specific about who he wants as a tenant' (after already disclosing I make a healthy salary), she also questioned how much of my salary is being declared on my tax return. I've never experienced an estate agent with such a poor attitude towards potential tenants. A 'best wishes' or 'kind regards' at the end of an e-mail is the least someone could ask for. Never again!

Awful customer service. Spoke on the phone with a lady for roughly 10 minutes in which she stuck rigorously to some sort of script and made no attempt to answer my actual questions. The conversation quickly escalated to the point where she was raising her voice at me and being quite curt, I'm assuming this came from her frustration at me asking the same question multiple times and not getting an actual answer. Will not be dealing any further, I've dealt with plenty of estate agents and letting companies and they've all been happy to answer my questions. Terrible experience!

I find the staff extremely rude in this place. The answer to any questions and this happened the second time is that they never had that question before and that it is strange... any simple question about terms and conditions or a request is considered strange. So I am made out to be strange. Well sorry Martin &co staff your lack of customer services is extremely strange.

Useless estate agent dealing with Karolina she's an absolute apology how dare you waste me and my partners time with viewing properties only to later find out that the landlord will only except applicants who have worked for a year at least we are working and earning more than yourself or anyone who works in your useless estate agent word of advise AVOID this estate agent if you don't want your time being wasted

The team was very good initially when first started the contract. However, when it came to taking my deposit back was delaying the work. Charged 90£ from the deposit saying for cleaning just for cleaning. ( i gave back the flat in a better condition then i got it) Staff named " Kaz" called herself as in charge was very unprofessional. She literally hanged up the phone in between conversation with the customer. Very unprofessional behaviour.

Rubbish. Estate agents don't have a good name generally and this company does nothing to change that perception.

Rubbish

Rugile is agent of Martin and Co. She is unprofessional, she is always interupting. We wanted to rent 23 Grove Wood Hill Coulsdon but with her it is impossible. I am very disappointed because this agent wont listen.