I am a landlord and have recently used Martin & Co to find a tenant for my newly refurbished flat. My experience has been a good one as they found suitable tenants very quickly and kept me informed throughout the whole process. Special thanks to Amy, David and Peter.

not very friendly or helpful. Can be incredibly rude at times. Occasionally they can be nice.

I made a formal complaint regarding the service received more so recently since change of property manager and i have had no reply after 3 working days which sums up how its been dealing with them lately more so the property manager. I have long standing issue which remains outstanding and has been since i moved in 16 months ago. If you don't answer call queries, emails or even formal complaints, maybe you will answer this???

Had the house I was selling on for weeks with them. Hardly had any feedback. Also they hardly booked any viewings I wont be using them again

Had the house I was selling on for weeks with them. Hardly had any feedback. Also they hardly booked any viewings I wont be using them again

Bullying, and generally abysmal experience from a tenant's perspective. Before our move-out date, they kept hounding us for additional viewings after having allowed one. I told them that we were unavailable on a specific week, yet they kept harassing me. A lady from Martin&Co (called Rugile, I believe) called me again, during that specific week I previously flagged we would be unavailable for, and tried pressuring us into a second viewing. She kept trying to aggravate me by cutting me off constantly on the phone and asking why I am being difficult. I clearly told her that we never rejected viewings, it's the specific date she asked for that wouldn't work for us. I also asked her whether an individual tenancy agreement would override STATUTORY RIGHTS; she - falsely - confirmed that it would, then put me on speaker phone in their office while trying to bully me. Unprofessional and shocking behaviour, honestly. Never received a clear apology for her behaviour either when I raised this with another point of contact from Martin&Co. **Edit: the director's response here is particularly misleading. First of all, contrary to their claim, we did allow a second viewing, even after their agent's disgusting behaviour; I merely asked Martin&Co to remove that specific person from any correspondence with us. The main issue was, all along, was how the agency handled one of their employees bullying tenants. Had they clearly apologised and admitted their fault, instead of this patronising narrative of theirs, it would have had completely different visuals. Furthermore, the suggestion that we, as ex-tenants, are somehow responsible for the landlord 'losing almost a month's rent' is risible, from multiple perspectives. Additionally, and in conjunction with the fact that the director's claim in itself is false - as we did allow two viewings, in accordance with the tenancy agreement -, the snide attack on character just sounds a bit silly and immature ('Personally though, had I signed agreeing to something, I wouldn’t go back on my word'). ** After moving out, the landlord tried to claim damages from the deposit. These were very clearly unreasonable and I won the dispute to its full extent. **Edit: Didn't think it was worth detailing this point further but the damage the LL tried to claim for had already been there when we moved in. It was visible on the check-in photos albeit being partially obstructed, and the claim in itself was a massive waste of everyone's time. One would be naive assuming a LL would lodge a claim against the deposit without consulting the letting's agent, especially with this LL's rapport; they proposed a lower rent than our offer and didn't raise in the second year of the tenancy. Nonetheless, fair enough, I've rephrased the above section to do it more justice. ** They also started generally ignoring any correspondence around relevant and reasonable queries once we gave notice of moving out. The cleaning company they recommended - Golden Kangaroo - was horrible, too. They never asked me during the booking phone call whether the flat was furnished or not, and then tried to bully me into paying an extra fee on top when they 'realised on arrival' that the property was indeed furnished. It'd be reasonable to argue the agency has financial ties to a cleaner they recommend, so it wouldn't be a stretch to say these companies try to fleece you wherever they can, hand in hand. **Edit: There was nothing 'libellous' in my phrasing. The suggestion is reasonable, and I would expect nothing less from a shady company that tries to mislead their tenants misquoting the law in a directly contradicting way and trying to harass them until they give in to an unreasonable number of viewings. It may just be a case of no one ever calling them out on this behaviour before. ** Please do not allow them any courtesy and try to stay away from Martin&Co. I have documentation that supports all of these points, naturally.

I just had a call to schedule a house viewing, and the agent mentioned that viewings were set up between 10 AM and 4 PM. However, only the 12 to 1:30 PM slots were taken, yet he seemed unable to fill the 10 or 11 AM slots. Instead, I was … More

I just had a call to schedule a house viewing, and the agent mentioned that viewings were set up between 10 AM and 4 PM. However, only the 12 to 1:30 PM slots were taken, yet he seemed unable to fill the 10 or 11 AM slots. Instead, I was asked to call back on Monday after I asked what the options were?! I really hope my own agent isn't handling potential buyers this way. I found the experience quite frustrating and unhelpful. To reply to manager below: I ended the call because your employee didn’t offer any options. I also specifically stated before 1 pm and after 3 pm and your colleague implied the owners enabled a slot from 10 to 4pm —please be accurate with the details. It’s ironic that he later emailed me to find a solution. Since you're dealing with customers, a cordial approach would be appreciated.

We wanted to rent a flat that we really liked.but one of colleagues was bit rude to us.we been told that it’s rented but it’s still on market.not nice