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Oyster Properties - Stanmore

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Oyster Properties - Stanmore

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Not for everyone

review by Melania Vicario

Reply from agent

Dear Melania Vicario, We're extremely sorry that you had to face such difficulties, less satisfied with the service we provided. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team

1.00 /5

Horrible!!!! The maintanance side is just horrible. Avoid at all cost, they lie to you and keep postponding issues even when it comes to something serious as mould. Vishal, Minal and Cris are the worst employees I ever encountered. They have no idea what's going on in that company and they always just straight up lie to you!

review by A M

Reply from agent

Dear Marinescu Adrian, Thank you for writing a review and bringing this to our attention. We always do our best to solve issues within the shortest time as much as possible. And in our experience, the level of support that we provide is sufficient for most of our clients. We understood that your issue with the contractor is inevitable. We are sorry to hear that your issue was not resolved right away, as the contractor have to use & provide the efficient/suitable materials to resolve the issue in your property efficiently. Oyster Properties works in the best interest of our tenants & landlords; ensuring to deal with issues as efficiently as possible. Best regards, Oyster Properties Team

1.00 /5

Service dreadful would never use again or even suggest them to my worst enemy. Am only giving them one star because I have to to post this review but personally wouldn't give them that.

review by Anna Dias

Reply from agent

Dear Anna Dias, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team

1.00 /5

Very poor customer service. Keep changing customer assistants due to knowledge of business. Wrong informations on website just to attract customers. As soon as you asked the target properties, they just taking us round and round to show another properties. But never talk about the one on websites. Cheap prices on website and when you call it’s expensive as they saying website error. Even after informing, no changes on website and keep violating consumer rights. Which I found very disrespectful and unlawful. I would never ever trust these sort of company with my bank details or for anything. And also I being posting this post for many times. Every time they removing this post due to no answer regarding their unlawful behaviours and providing wrong and false informations for customers.. this is so unlawful. This place is for good and bad reviews. Literary for both. But if you trying show the world only about your good reviews and trying to get rid of bad ones is unlawful. That shows the reality of your company.. disappointed

review by Dilum Bandara

Reply from agent

Dear Dilum Bandara, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team

1.00 /5

Service dreadful would never use again or even suggest them to my worst enemy. Am only giving them one star because I have to to post this review but personally wouldn't give them that.

review by Carol Ann Dias

Reply from agent

1.00 /5

21.02.2020

COMPLETELY UNPROFFESIONAL. We agreed to pay the holding deposit to secure the lease for one of their property and just because we dont wanna use their website to pay the holding deposit coz we wanna send it DIRECTLY to their bank they ditch us and cancelled our agreement. Oh yeah agent name is GEMMA btw. Prolly you guys find it easy to deal with her coz she actually ditching people like us who already made a deal with her. Cant even wait for an Hour to get the money?

review by Celie Ingalla 21.02.2020

1.00 /5

ONE OF THE WORST PROPERTY AGENT TO RENT A HOUSE, I WANTED TO RENT A HOUSE AND THEY MADE ME AND MY FAMILY FEEL SO EXCITED ABOUT MOVING TO A PROPERTY AND EVEN LOOKED INTO OUR PAPERS. ALL OF THE SUDDEN THE OYSTER AGENT WORKER (INDIAN GUY) STOP ANSWERING OUR CALLS AND TOLD US THAT THEY HAVE FOUND SOMEONE ELSE TO RENT THAT PROPERTY. ABSOLUTLEY HURT.

review by zahra Ali

Reply from agent

Dear Zara Khan, We are very confused to hear about your unfortunate experience mainly because we haven’t dealt with you nor do we have any record of you in our system either as past or prospective tenant. Just to let you know before we accept a tenant, we do all the necessary check so as to qualify a tenant and there are times we have rejected tenants due to them being not suitable or they have failed reference check. If you had been genuinely dealing with a particular agent then you would have known his name rather then to say (Indian Guy) as all our employees identify themselves and also send out emails with their names. We suspect this is a malicious review or you are confused us with another agent who has let you down. We are sorry for the misunderstanding and the situation created behind it. Should you have further questions please do not hesitate to contact our office. Best Regards, Oyster Properties Team

1.00 /5

Disappointed Letting Agency! I had an appointment with and they let me wait outside the property. Later I have been call and told that they can’t come at the appointment, because I am on benefits. They should mention that from the first time. They waste my money and time. Shame! Again, not an honest agency.

review by Bogdan NS

Reply from agent

Dear Bogdan Nicolescu-Szabo, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. . We want to make things right. So, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team Read Less

1.00 /5

I have been reading the reviews and on basis of that i contacted Oyster Properties as I am looking at renting. I called in the morning and was put on Hold for 6min 25secs, reply was they are waiting for someone. Got put on hold for another 2 mins. I requested a call back as i was at work. 3 hours gone no call. I called back again to be put on hold for another 3 mins 57 secs and then told i am sorry the property has been withdrawn. Shouldnt that information been given to start with as i am sure they have regular updates. No customer service at all.

review by Mansoor Gilani

Reply from agent

Hi Mansoor Gilani, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team

1.00 /5

review by Sorin hij

Reply from agent

Dear Sorin Hij, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. . We want to make things right. So, please give us a call on +4402089515558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team

Contact details

Sales Phone:

0208 951 5558

Sales Email:

stanmore@oyster-properties.co.uk

Lettings Phone:

0208 951 5558

Lettings Email:

stanmore@oyster-properties.co.uk

Opening hours

Unknown

Address

845 Honeypot Lane, Stanmore, HA7 1AR, UK, HA7

About

Website:

http://oyster-properties.co.uk

Oyster Properties is a real estate agency in London, United Kingdom. Founded in 2006, Oyster Properties started out as an estate agency with specialization in residential property sales, lettings and property management. Presently, it operates through two offices – the Head Office is located in Stanmore and the other office is in Arnos Grove. Based as an estate agency in Stanmore and Arnos Grove, Oyster Properties covers all of North and North West London. We aim to deliver a wide range of services with a high standard of excellence. We are an independently owned estate agency network that have successfully been selling and letting all types of property across the borough and beyond. We provide personalised service to our clients whilst making use of the latest technology and marketing methods. We believe owning a property should be stress free and work hard to ensure our landlords can sit back and enjoy a steady return from their property whilst we take care of all the compliance and rental headaches in a cost effective and transparent way. We have been independently recognised by the Best Estate Agent guide to be in the top 5% of all Lettings agents in the UK and are proud of the feedback we receive and our consistent high reviews from our clients on both Google and Facebook.

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