Dear B Gajjar, Thank you for your feedback. We’re very sorry to hear about your recent experience. We hold ourselves to the highest standards and have addressed this issue. We hope you understand that we need to deduct from your deposit the cleaning cost when you moved out from the property. It was part of the agreement you signed that you need to arrange cleaning before moving out, and unfortunately you were unable to comply. If you have any questions about your account or you’re unsure about anything, give us a call at 02089515558. Thank you! Best Regards, Oyster Properties Team

Dear Tatiana Daniela, We hold our team to the highest standards and regret that we didn’t meet your expectations. We sincerely apologize about the issues you experienced, and we hope to make this right. We do encourage you to contact us 02089515558 to discuss your experience in more detail. We look forward to getting this resolved for you quickly! Best Regards, Oyster Properties Team

Dear Leonardo Cruz, Thank you for taking the time to write us a review. We pride ourselves in providing the best service for both tenants and landlords. Whilst you may not have been happy with the warning letter issued to you it was done in the best interest for all the tenants within the development. We take complaints very seriously and we will take the necessary action to ensure any breaches are rectified immediately. Should any contents of the warning letter or our phone conversation be unclear we are more than happy to discuss further. You may call us on 0208 951 5558. Best Regards, Oyster Properties Team

Dear Iman Hashemi, Thank you for your feedback. We’re very sorry to hear about your recent experience. We hold ourselves to the highest standards and have addressed this issue. We hope you understand that we need to deduct from your deposit the cleaning cost when you moved out from the property. It was part of the agreement you signed that you need to arrange cleaning before moving out, and unfortunately you were unable to comply. If you have any questions about your account or you’re unsure about anything, give us a call at 02089515558. Thank you! Best Regards, Oyster Properties Team

Dear Leonardo Cruz, Thank you for taking the time to write us a review. We pride ourselves in providing the best service for both tenants and landlords. Whilst you may not have been happy with the warning letter issued to you it was done in the best interest for all the tenants within the development. We take complaints very seriously and we will take the necessary action to ensure any breaches are rectified immediately. Should any contents of the warning letter or our phone conversation be unclear we are more than happy to discuss further. You may call us on 0208 951 5558. Best Regards, Oyster Properties Team

Dear Faria Sharmin, We are really dishearten that you have given us negative review. Kindly please post all the communications you have had with the team in regards to your move out. When you moved in a proper inventory was done which showed property was professionally cleaned and unfortunately you have vacated a year later and not cleaned, which would not be fair on the landlord or new incoming tenant therefore the costs of the same will be deducted from your deposit as discussed with our team. The property is full of mold now- an issue which we have never had previously and the landlord has been left out of pocket regarding the same. Best Regards, Oyster Properties Team

Dear F K, Hope all is well. Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty, and we’re deeply sorry that your recent experience didn’t live up to what you’ve come to expect. Please reach out to 02089515558 so that we can make this right. Best Regards, Oyster Properties Team

Dear Riya Jain, ​We’re very surprised and upset to see the negative review from Mrs Ritu Jain. As per your review we see there are 2 concerns you have, rent and deposit deduction for paint. Your tenancy agreement clearly confirms the rent cycle date was the 17th of every month and you paid your rent accordingly. Your last rent payment was made on the 17/03/2021 for rent covering the period 17/03/2021-16/04/2021. Your official vacating date was the 16/04/2021. Therefore, there we apologize but we confirm no rent refund payable. For the paint work- we had done a proper time stamped check in inventory which showed the property was freshly painted when you moved in- upon move out as per our usual procedure we done a checkout and there was drawing marks on most of the walls- therefore we had to charge a proportionate cost towards the deposit- evidence of which was shared with you by email Looking on the tenancy agreement, you were not a named person on the agreement. This review should therefore not have been put in as our system shows no records of you being a tenant with oyster. If you have further questions, you may contact us directly at 0208 9515558. Best Regards, Oyster Properties Team

Dear Kathleen Draper, Hope all is well. We apologize but we are unable to find your details on our system, however we are still thankful for your thoughtful and detailed review. This is incredibly helpful. We wanted to let you know we've taken the good and the bad elements you've mentioned in your review. If you can call us at 0208 951 5558 for us to make things right, and check option to help you. We will look forward hearing from you. Best Regards, Oyster Properties Team

Dear Machaal Alaneizi, We sincerely apologies for the experience you had. We had to cancel the appointments since somebody who viewed the property on a previous day paid the deposit and upon accepting a deposit from another tenant we had no choice but to cancel the appointments. You visited the office in a very aggressive manner and we did explain to you that it was a human error and you were missed out on calling since there were number of other applicants viewing the property on the same day and unfortunately due to typing error you were booked for 4am in the morning instead of 4pm, so when the list was populated for 4pm appointments, your name did not appear and hence was missed out on calling you and cancelling the appointment. We explained the scenario, but you were still angry and told us despite of the explanation you will write a negative review. Best Regards, Oyster Properties Team